Hi Delane. I'm Greg, an installation specialist and 9 year Windows MVP, here to help you.
You may need to use the FN key to toggle function keys if it's not set for them by default in BIOS/UEFI setup.
Sometimes driver problems caused by Updates can be rolled back in Device Manager. If not try uninstalling the adapter Driver from it's driver tab, restart PC to try again.
If this was caused by Windows Updates then you can check which were installed at Settings>Update & Security>Windows Update under Installed Updates, then uninstall them from the link there, and hide with the Hide Updates tool downloaded from here: http://download.microsoft.com/download/f/2/2/f2...
You can also use System Restore to get before the problem began, then check for Updates with the Hide Update tool and hide them: http://home.bt.com/tech-gadgets/computing/how-t...
If that doesn't help then I'll give you everything else that works for this:
Right click the network icon in System Tray at bottom right end of task bar to Troubleshoot Problems.
Try powering off modem, router and PC and then restarting in that order with 1 minute in between each.
Try updating the Network adapter driver from the PC maker''s Support Downloads webpage. http://answers.microsoft.com/en-us/windows/wiki...
If that doesn't help try Rolling back and then Uninstalling the Network adapter driver in Device Manager. Right click Start to open Device Manager, choose the Network adapter you're using, on Driver tab choose Roll back, restart PC. If that doesn't help ry Uninstall, restart to reinstall.
Try all of these steps: https://support.microsoft.com/en-us/help/10741/...
Go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...
Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files. Then continue with the other steps to go over your install most thoroughly.
I'd also check at Settings>Update & Security>Windows Update under Installed Updates if there were WIndows Updates installed before this problem started. You can uninstall them from the link there to see if the problem goes away. If so you can hide the Updates by installing and running Hide Updates tool from here: http://download.microsoft.com/download/f/2/2/f2...
You can also try to System Restore to a point before the problem began: http://home.bt.com/tech-gadgets/computing/how-t...
If nothing else helps then run a Repair Install by installing the Media Creation Tool and choosing from it to Upgrade Now. This solves many problems and will also bring it up to the latest version which you need anyway and by the most stable method. http://windows.microsoft.com/en-us/windows-10/m...
You also are entitled to Support from your internet provider to get online on all devices. This is always included in the monthly bill. If your router is less than a year old they will also Support getting it connected.
Another option is you could replace the wireless adapter with an inexpensive USB nano adapter like this one: https://www.amazon.com/dp/B06XSFPDFX/ref=asc_df...
Or you can use an Ethernet cable as necessary which should connect automatically.
I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.
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