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My Bluetooth headphones are at very low volume

Anonymous
2018-09-25T04:51:46+00:00

Hi

I looking for some help.

My Bluetooth headphones are now at very low volume, even when at 100%.

Just to add some more detail

They are Sony Wf1000x

When connected there are two devices listed

  • WF-1000x Stereo
  • WF-1000x Hands-free

When I set the default to the stereo the volume is very low, when I set it Hands-free the volume is correct, but only from the left speaker.

I have attached the headphone to the phone and the work perfectly,

This issue has only arisen in the last few weeks, for the previous 2 months I had no issue, nor for the previous six months before when I had a different laptop on windows7, instead of my current Windows10 one.

I have checked that the drivers are all up to date, as well as windows updates.

I have unpaired, removed/replaced the drivers, uninstalled the device. 

All to no avail.

Any suggestions would be great;y appreciated.

Thanks,

Vincent.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2018-10-16T11:24:35+00:00

    Hi Greg,

    Thank you for the comprehensive response.

    The machine I am running is a corporate laptop.

    I have since your message had a re-image of the machine and also ran a windows update.

    However the issue still persists.

    Thanks,

    Vincent.

    10+ people found this answer helpful.
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  2. Anonymous
    2018-09-25T04:55:49+00:00

    Hi Vincent. I'm Greg, an installation specialist and 9 year Windows MVP, here to help you.

    Right click Volume icon in System Tray at right end of task bar, Open Sound Settings, in dropdown menu at top make sure Headphones are selected.

    If not choose Troubleshoot.

    Also try the Hardware Troubleshooter at Settings > Update & Security > Troubleshoot.

    Go to the Device Manager reached by right clicking the Start button, choose Sound controller device, on Driver tab choose Roll back or Uninstall, restart PC using keyboard to Ctrl Alt Del, on blue screen tab to Power Icon in bottom right, press Enter, arrow down to Restart, press Enter to restart to reinstall the driver.

    Update the Sound driver from the PC or Device maker's Support downloads web page. While there also check that the Chipset, BIOS, Display, USB, Network and all other drivers are the most current.

    Go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...

    Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files. Then continue with the other steps to go over your install most thoroughly.

    If nothing else helps you can run a Repair Install by installing the Media Creation Tool and choosing from it to Upgrade Now. This reinstalls Windows in about an hour while saving your files, apps and most settings, solves many problems while also bringing it up to the latest version which you need anyway and by the most stable method. http://windows.microsoft.com/en-us/windows-10/m...

    But remember that in Windows 10 everything depends upon the quality of the install, and Factory or Upgrade installs are inferior installs which most enthusiasts won't even run because they'd expect endless issues. Consider now or later doing the Clean Install in this link which compiles the best possible install that will stay that way as long as you stick with the tools and methods given: http://answers.microsoft.com/en-us/windows/wiki...

    There is also an automated Fresh Start that reinstalls WIndows while shedding corrupting factory bloatware, saves your files, but doesn't clear the drive to get it cleanest: https://www.howtogeek.com/265054/how-to-easily-...

    I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

    ________________________________________________________

    Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

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