MSI Laptop Getting Slow Internet Speed Test Results on Windows 10 Pro 1803.

Try following one by one for MSI computer. Skip a step which you have already tried.

A. Run Internet Connections / Network / Hardware & Devices Troubleshooters

Windows Key+I > Update & Security > Troubleshoot >

1. Click Internet Connections > Run the Troubleshooter
2. Click Network adapters > Run the Troubleshooter
3. Click Hardware & Devices > Run the Troubleshooter

B. Run Built-in & Guided Walk through Windows Update troubleshooter

Built-in : Windows Key+X > Click Settings > Click Update & security > Click Troubleshoot > Click Windows Update > Click Run the Troubleshooter

Guided Walk though - https://support.microsoft.com/en-us/help/10164/...

C. Run SFC Scan & DISM

How to - https://answers.microsoft.com/thread/bc609315-d...

D. Head to following Microsoft Help Link and execute the steps there

https://support.microsoft.com/en-us/help/10741/...

After I did D) (above) I didn't get much joy from the WiFi internet speeds on the MSI laptop.

So I did more searching and several posts on other forums, and I have a possible explanation of why the MSI's internet speed tests were slower, and Windows 10 Pro 1803 needed additional tweaking in the settings.

Firstly, the MSI needed to have LSO and Windows Auto-Tuning Level disabled, which immediately improved the Ethernet internet speeds in the office (90 Mbps Down + 90 Mbps Up) and at home (85 Mbps Down + 7 Mbps Up) to accurately reflect what the speeds are on both these networks.

However the MSI's WiFi internet speed tests, using Intel(R) Dual Band Wireless-AC 3160 adapter, was still very sluggish compared to the Acer. The Intel WiFi card's specs can be found here:

https://ark.intel.com/products/75442/Intel-Dual-Band-Wireless-AC-3160

And the searches I did indicate that the Intel card is slightly crippled as a WiFi adapter, while being used on the specific networks that I am using.

One poster on another forum even said the following:

"Your solution seem to be pretty obvious: disable WiFi on Huawei and get a dual band ac WiFi access point with a LAN connection to the Huawei. I am very sorry, Intel is a crippled product, this is a cause."

And the above comment matches what he found on this forum post:

https://superuser.com/questions/1257599/why-do-i-have-such-a-low-wifi-speed

So I would think that this is all cleared up now, and at home I'll consider the recommendation above, and at the office I'll keep the MSI laptop on Ethernet only for faster internet speeds.

Try following one by one for MSI computer. Skip a step which you have already tried.

A. Run Internet Connections / Network / Hardware & Devices Troubleshooters

Windows Key+I > Update & Security > Troubleshoot >

1. Click Internet Connections > Run the Troubleshooter
2. Click Network adapters > Run the Troubleshooter
3. Click Hardware & Devices > Run the Troubleshooter

B. Run Built-in & Guided Walk through Windows Update troubleshooter

Built-in : Windows Key+X > Click Settings > Click Update & security > Click Troubleshoot > Click Windows Update > Click Run the Troubleshooter

Guided Walk though - https://support.microsoft.com/en-us/help/10164/...

C. Run SFC Scan & DISM

How to - https://answers.microsoft.com/thread/bc609315-d...

D. Head to following Microsoft Help Link and execute the steps there

https://support.microsoft.com/en-us/help/10741/...

Ok, so I ran through Steps A to C, and the feedback is as follows:

A) All the Troubleshooting steps (1 to 3) ran and completed without finding anything.

B) Ran the built-in Windows Update Troubleshooter, and it found a pending install (as per the image attached) and I apply the fix. But whenever I run the Windows Update Troubleshooter, the same error pops again.

So I moved on to the Guided Walk-through and and downloaded the wu170509.diagcab file, and it also gave the same error message that there's a pending update. I applied the fix and then I rebooted.

But in Windows Update, there is still a failed Cumulative Update for KB4346783 and Windows has already proceeded to go beyond that one with other updates since that failed install. Am not sure how to clear that one out.

C) I ran SFC Scan & all the three of the DISM commands from the elevated command prompt, and none of these found anything that needs to be addressed.

D) I am still busy with, and I will revert back with feedback on that.

Try following one by one for MSI computer. Skip a step which you have already tried.

A. Run Internet Connections / Network / Hardware & Devices Troubleshooters

Windows Key+I > Update & Security > Troubleshoot >

1. Click Internet Connections > Run the Troubleshooter
2. Click Network adapters > Run the Troubleshooter
3. Click Hardware & Devices > Run the Troubleshooter

B. Run Built-in & Guided Walk through Windows Update troubleshooter

Built-in : Windows Key+X > Click Settings > Click Update & security > Click Troubleshoot > Click Windows Update > Click Run the Troubleshooter

Guided Walk though - https://support.microsoft.com/en-us/help/10164/...

C. Run SFC Scan & DISM

How to - https://answers.microsoft.com/thread/bc609315-d...

D. Head to following Microsoft Help Link and execute the steps there

https://support.microsoft.com/en-us/help/10741/...

I'll give these a shot as well and revert back with any improvements on the previously stated speed test results.

Additional Information On Hardware:

MSI Laptop Network Cards:

Intel(R) Dual Band Wireless-AC 3160

2.4GHz, 5GHz card capable of transfer speeds of up to 433 Mbps on a 802.11ac network

Killer E2200 Gigabit Ethernet Controller

Acer Laptop Network Cards:

Qualcomm Atheros AR5BWB222 Wireless Network Adapter

2.4GHz card capable of transfer speeds of up to 300 Mbps on a 802.11 N network

Qualcomm Atheros AR8151 PCI-E Gigabit Ethernet Controller

Home WiFi Router:

HUAWEI LTE CPE B315

802.11b/g/n WiFi Protocols

Work WiFi Router:

I'm unsure about this, but I'll check this when in the office again.

I ensured to select the same servers for speed tests both at home and at work, which are servers in my city, so that there isn't a discrepancy with where it tests to.

The previously listed speed tests were run using the same WiFi network, as well as the same LAN cable. It's a CAT5e cable at home and I think the same cable at work.

Distances are not more than 5 metres from the WiFi modem at home and in the office.

Speed tests in the office were run with nobody else around.

Side Note:

I did find a YouTube video that claimed to show a "fix" for slow Ethernet speeds by disabling Large Send Offload (LSO), and I did this and the internet speeds test, connected via Ethernet at work, immediately jumped up to 90Mbps Down and 90Mbps Up. However the internet speed test connect via WiFi at work only improved to around 24Mbps Down and 26Mbps Up on the MSI. While on the Acer laptop speed tests today via WiFi in the office, were around 65Mbps Down and 46Mbps Up.

The only other change I made to the MSI laptop is to disable the Windows 10 Pro Auto-Tuning feature, but it still hasn't come close to getting similar WiFi internet speeds as the Acer laptop.

Try following one by one for MSI computer. Skip a step which you have already tried.

A. Run Internet Connections / Network / Hardware & Devices Troubleshooters

Windows Key+I > Update & Security > Troubleshoot >

1. Click Internet Connections > Run the Troubleshooter
2. Click Network adapters > Run the Troubleshooter
3. Click Hardware & Devices > Run the Troubleshooter

B. Run Built-in & Guided Walk through Windows Update troubleshooter

Built-in : Windows Key+X > Click Settings > Click Update & security > Click Troubleshoot > Click Windows Update > Click Run the Troubleshooter

Guided Walk though - https://support.microsoft.com/en-us/help/10164/...

C. Run SFC Scan & DISM

How to - https://answers.microsoft.com/thread/bc609315-d...

D. Head to following Microsoft Help Link and execute the steps there

https://support.microsoft.com/en-us/help/10741/...