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spca2082 pc camera not working after Win update

Anonymous
2018-06-16T16:34:19+00:00

Dear MS team, 

my web cam stopped working after latest Windows update and despite all my effort to make it work again - i wasn't able to resolve the issue. 

let me name the few of the troubleshooting steps that i've tried so far. 

  • update the driver in device manager
  • rollback driver / uninstall & install again
  • install new youcam driver from HP webpage 
  • install chipset & bios 
  • fully reinstalled Windows 

I've generated this report for you in case you'd need additional info - should you require additional information I'm at your disposal!

Time of this report: 6/16/2018, 18:22:09

             Machine name: DESKTOP-Q6EGAEG

               Machine Id: {06A46A34-FE3E-4340-9294-D29373174CDD}

         Operating System: Windows 10 Home 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)

                 Language: English (Regional Setting: English)

      System Manufacturer: Hewlett-Packard

             System Model: HP Pavilion 13 x360 PC 

                     BIOS: F.39 (type: UEFI)

                Processor: Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz (4 CPUs), ~2.2GHz

                   Memory: 4096MB RAM

      Available OS Memory: 4018MB RAM

                Page File: 2918MB used, 2699MB available

              Windows Dir: C:\WINDOWS

          DirectX Version: DirectX 12

      DX Setup Parameters: Not found

         User DPI Setting: 96 DPI (100 percent)

       System DPI Setting: 96 DPI (100 percent)

          DWM DPI Scaling: Disabled

                 Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Not Supported

           DxDiag Version: 10.00.17134.0001 64bit Unicode

DxDiag Notes

      Display Tab 1: No problems found.

        Sound Tab 1: No problems found.

          Input Tab: No problems found.

DirectX Debug Levels

Direct3D:    0/4 (retail)

DirectDraw:  0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay:  0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow:  0/6 (retail)

Display Devices

           Card name: Intel(R) HD Graphics 5500

        Manufacturer: Intel Corporation

           Chip type: Intel(R) HD Graphics Family

            DAC type: Internal

         Device Type: Full Device (POST)

          Device Key: Enum\PCI\VEN_8086&DEV_1616&SUBSYS_2341103C&REV_09

       Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] 

 Device Problem Code: No Problem

 Driver Problem Code: Unknown

      Display Memory: 2137 MB

    Dedicated Memory: 128 MB

       Shared Memory: 2009 MB

        Current Mode: 1366 x 768 (32 bit) (60Hz)

         HDR Support: Not Supported

    Display Topology: Internal

 Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709

     Color Primaries: Red(0.589367,0.347180), Green(0.343273,0.555188), Blue(0.160656,0.124523), White Point(0.313977,0.329602)

   Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000

        Monitor Name: Generic PnP Monitor

       Monitor Model: unknown

          Monitor Id: LGD0354

         Native Mode: 1366 x 768(p) (59.973Hz)

         Output Type: Internal

Monitor Capabilities: HDR Not Supported

Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP

      Advanced Color: Not Supported

         Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll

 Driver File Version: 20.19.0015.4835 (English)

      Driver Version: 20.19.15.4835

         DDI Version: 12

      Feature Levels: 11_1,11_0,10_1,10_0,9_3,9_2,9_1

        Driver Model: WDDM 2.0

 Graphics Preemption: Triangle

  Compute Preemption: Thread group

            Miracast: Supported

 Hybrid Graphics GPU: Integrated

      Power P-states: Not Supported

      Virtualization: Not Supported

          Block List: No Blocks

  Catalog Attributes: N/A

   Driver Attributes: Final Retail

    Driver Date/Size: 10/16/2017 2:00:00 AM, 39510208 bytes

         WHQL Logo'd: Yes

     WHQL Date Stamp: Unknown

   Device Identifier: {D7B78E66-5556-11CF-6F61-4E03B5C2D935}

           Vendor ID: 0x8086

           Device ID: 0x1616

           SubSys ID: 0x2341103C

         Revision ID: 0x0009

  Driver Strong Name: oem39.inf:5f63e53468b7076c:iBDWM_w10:20.19.15.4835:pci\ven_8086&dev_1616

      Rank Of Driver: 00D12001

         Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C 

         DXVA2 Modes: DXVA2_ModeMPEG2_VLD  DXVA2_ModeMPEG2_IDCT  DXVA2_ModeVC1_D2010  DXVA2_ModeWMV9_IDCT  DXVA2_ModeVC1_IDCT  DXVA2_ModeH264_VLD_NoFGT  DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT  DXVA2_ModeH264_VLD_Stereo_NoFGT  DXVA2_ModeH264_VLD_Multiview_NoFGT  DXVA2_ModeHEVC_VLD_Main  DXVA2_ModeHEVC_VLD_Main10  

   Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 

                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 

                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 

                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 

                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 

                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 

                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 

                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 

        D3D9 Overlay: Supported

             DXVA-HD: Supported

        DDraw Status: Enabled

          D3D Status: Enabled

          AGP Status: Enabled

       MPO MaxPlanes: 1

            MPO Caps: Not Supported

         MPO Stretch: Not Supported

     MPO Media Hints: Not Supported

         MPO Formats: Not Supported

    PanelFitter Caps: Not Supported

 PanelFitter Stretch: Not Supported

Sound Devices

            Description: Speaker/HP (Realtek High Definition Audio)

 Default Sound Playback: Yes

 Default Voice Playback: Yes

            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0282&SUBSYS_103C2341&REV_1000

        Manufacturer ID: 1

             Product ID: 100

                   Type: WDM

            Driver Name: RTKVHD64.sys

         Driver Version: 6.00.0001.7535 (English)

      Driver Attributes: Final Retail

            WHQL Logo'd: Yes

          Date and Size: 6/16/2015 12:00:00 AM, 4504320 bytes

            Other Files: 

        Driver Provider: Realtek Semiconductor Corp.

         HW Accel Level: Basic

              Cap Flags: 0xF1F

    Min/Max Sample Rate: 100, 200000

Static/Strm HW Mix Bufs: 1, 0

 Static/Strm HW 3D Bufs: 0, 0

              HW Memory: 0

       Voice Management: No

 EAX(tm) 2.0 Listen/Src: No, No

   I3DL2(tm) Listen/Src: No, No

Sensaura(tm) ZoomFX(tm): No

Sound Capture Devices

            Description: Microphone (Realtek High Definition Audio)

  Default Sound Capture: Yes

  Default Voice Capture: Yes

            Driver Name: RTKVHD64.sys

         Driver Version: 6.00.0001.7535 (English)

      Driver Attributes: Final Retail

          Date and Size: 6/24/2015 22:57:00, 4504320 bytes

              Cap Flags: 0x1

           Format Flags: 0xFFFFF

            Description: Stereo Mix (Realtek High Definition Audio)

  Default Sound Capture: No

  Default Voice Capture: No

            Driver Name: RTKVHD64.sys

         Driver Version: 6.00.0001.7535 (English)

      Driver Attributes: Final Retail

          Date and Size: 6/24/2015 22:57:00, 4504320 bytes

              Cap Flags: 0x1

           Format Flags: 0xFFFFF

Video Capture Devices

Number of Devices: 1

           FriendlyName: SPCA2082 PC Camera 

               Category: Camera

           SymbolicLink: \?\usb#vid_1bcf&pid_2082&mi_00#6&14e355f&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global

               Location: Front

               Rotation: 0

           Manufacturer: Microsoft

             HardwareID: USB\VID_1BCF&PID_2082&REV_0100&MI_00,USB\VID_1BCF&PID_2082&MI_00

             DriverDesc: USB Video Device

         DriverProvider: Microsoft

          DriverVersion: 10.0.17134.1

      DriverDateEnglish: 6/21/2006 00:00:00

    DriverDateLocalized: 6/21/2006 12:00:00 AM

                Service: usbvideo

                  Class: Camera

          DevNodeStatus: 180200A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

            ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}

            ProblemCode: No Problem

  BusReportedDeviceDesc: SPCA2082 PC Camera 

                 Parent: USB\VID_1BCF&PID_2082\5&314fff80&0&3

      DriverProblemDesc: n/a

           UpperFilters: n/a

           LowerFilters: WdmCompanionFilter

                  Stack: \Driver\ksthunk,\Driver\usbvideo,\Driver\ACPI,\Driver\usbccgp

      ContainerCategory: n/a

          SensorGroupID: n/a

                   MFT0: n/a

                   DMFT: n/a

  DependentStillCapture: n/a

     EnablePlatformDMFT: n/a

              DMFTChain: n/a

 EnableDshowRedirection: n/a

     FrameServerEnabled: n/a

             ProfileIDs: n/a

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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8 answers

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  1. Anonymous
    2018-09-12T20:56:06+00:00

    I have the same issue on both my win 10 PC's.  With two different camera devices that use the usbvideo.inf driver.  I spent hours researching this problem already, and there is no solution to be had. It seems that the driver stopped working after a windows update in all cases.  I can not confirm this is the case for me, since I bought two different types of cameras, neither of which work with the before mentioned driver. Perhaps I already had the updated/faulty driver, therefore both cameras never worked.

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    7 people found this answer helpful.
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  2. Anonymous
    2018-06-17T00:20:55+00:00

    Hello,

    Thank you for providing me a detailed information of your concern and it seems that you've almost tried every possible troubleshooting steps to correct the issue with your camera. I would like to verify if you're getting any error messages when trying to launch your Camera.

    Moreover, please make sure that your camera is the selected video/capture device for your webcam software. In YouCam, your camera should be selected as the Capture device. Though, this is just a simple step but gives an impact if its not configured correctly.

    As future Windows 10 feature updates are released it may introduce incompatibility on drivers, hardware and programs with older devices and PC's. Some of the recommendations are performing a rollback and blocking the upgrade until it matures with future cumulative updates or fixes for the said issues.

    To perform a rollback,  press Windows key + I to open Settings > Update & security > Recovery > under Go back to my previous version of Windows 10, click Get started.

    Windows Update may attempt to upgrade to the latest build, you can block the upgrade by downloading and running the Show or Hide Updates tool (wushowhide.diagcab). This will help you prevent the feature updates from being installed. You can download the tool from this article.

    Looking forward to your response.

    Regards.

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    2 people found this answer helpful.
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  3. Anonymous
    2018-06-25T00:18:20+00:00

    Thank you for getting back to me. Now that you were able to successfully performed a roll back. Have you tried uninstalling and reinstalling your webcam's driver? If not, you may refer to the steps below:

    1. Press Windows key + R, then type in devmgmt.msc and press Enter.
    2. In the Device Manager window, expand the Imaging device category.
    3. Right-click on your installed camera, then select Uninstall.
    4. Reboot your computer.

    Also, when you try to launch your camera; do you receive any error messages and does the issue also happens to all applications that requires the use of your camera?

    Will be waiting for your response.

    Regards.

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  4. Anonymous
    2018-06-19T03:54:47+00:00

    Thank you for the prompt response. Since you've mentioned that the option to perform a rollback via Settings app is no longer available on your device, I'd suggest to try manually downgrading to the previous version of Windows 10 (1709), you can find the necessary files and steps from Andre Da Costa's answer in this thread.

    Update me on the outcome.

    Regards.

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  5. Anonymous
    2018-06-18T11:19:16+00:00

    HI, 

    thank you so much for coming back to me with potential solution. 

    Unfortunately the recovery option didn't give me a possibility to go back to previous version of Windows 10 - only a fresh install by removing all my personal files and starting with a fresh copy of Windows - which i did two times. 

    I'm open to any new suggestions from your end.

    Thanks in advance, 

    Boris Ilic

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