Share via

Identifying packages (PID/TID) that may cause problems with DISM /RestoreHealth after it breaks, stating that "source files could not be downloaded"?

Anonymous
2018-09-29T13:53:42+00:00

I'm trying to repair non-functioning Windows Update in W10Pro64; it has stopped working for the last two weeks when attempting to install KB4458469 (it shows error 0x800f0900, I tried resetting Windows Update, running the in-built and downloadable WU troubleshooter, deleting SoftwareDistribution, etc., etc., to no avail; I tried downloading KB4458469 separately, both full and delta, and it refuses to install with the same error).

In fact, whatever this error is, it seems to have affected *all* updates for the last two weeks, as I could not install kb4457128 and kb4464218, either, with the same error. Now they are not even showing up in Windows Update, even though they're not installed - and when I try to run their full installs (windows10.0-kb4457128-x64_ed9c4b8a5fd2a5d9f55873f8502e4f7495e5a47e.msu and windows10.0-kb4464218-x64_ab91d3d8387a870fc4eb5f9bcd2d6d08afac0339.msu), they stop with the same error, too.

In a nutshell, I cannot install any update.

SFC /scannow doesn't show anything, so I tried DISM, too, both offline and online. I prepared a Windows 10 image from the Media Creator, and have it as an .esd and .wim file, and I tried running DISM both as:

Dism /online /Cleanup-Image /RestoreHealth /Source:ESD:d:\sources\install.esd:5 /ScratchDir:D:\Scratch /LimitAccess

(since 5 is the Windows 10 Pro 64 in the image, according to the listing of the .esd file)

and as:

DISM /Online /Cleanup-Image /RestoreHealth /source:WIM:d:\Install.wim:1 /LimitAccess

However, they both stop at ~87.*% with the message:

The source files could not be downloaded.

Use the "source" option to specify the location of the files that are required

to restore the feature. For more information on specifying a source location, see

 http://go.microsoft.com/fwlink/?LinkId=243077.

My DISM identifies as 10.0.17134.1. Image is identified as 10.0.17134.254. DISM.log lists the following errors:

2018-09-28 23:03:56, Info                  DISM   DISM Package Manager: PID=8976 TID=9372  Error in operation: source for package or file not found, ResolveSource() unsuccessful. (CBS HRESULT=0x800f081f) - CCbsConUIHandler::Error

2018-09-28 23:03:56, Error                 DISM   DISM Package Manager: PID=8976 TID=12016 Failed finalizing changes. - CDISMPackageManager::Internal_Finalize(hr:0x800f081f)

2018-09-28 23:03:56, Error                 DISM   DISM Package Manager: PID=8976 TID=12016 The source files could not be found; their location must be specified using the /source option to restore the feature. - GetCbsErrorMsg

2018-09-28 23:03:56, Error                 DISM   DISM Package Manager: PID=8976 TID=12016 Failed processing package changes with session option CbsSessionOptionRepairStoreCorruption - CDISMPackageManager::RestoreHealth(hr:0x800f081f)

2018-09-28 23:03:56, Error                 DISM   DISM Package Manager: PID=8976 TID=12016 The source files could not be found; their location must be specified using the /source option to restore the feature. - GetCbsErrorMsg

2018-09-28 23:03:56, Error                 DISM   DISM Package Manager: PID=8976 TID=12016 Failed to restore the image health. - CPackageManagerCLIHandler::ProcessCmdLine_CleanupImage(hr:0x800f081f)

2018-09-28 23:03:56, Error                 DISM   DISM Package Manager: PID=8976 TID=12016 Failed while processing command cleanup-image. - CPackageManagerCLIHandler::ExecuteCmdLine(hr:0x800f081f)

2018-09-28 23:34:45, Info                  DISM   DISM Package Manager: PID=16852 TID=7692  Error in operation: source for package or file not found, ResolveSource() unsuccessful. (CBS HRESULT=0x800f081f) - CCbsConUIHandler::Error

2018-09-28 23:34:45, Error                 DISM   DISM Package Manager: PID=16852 TID=16512 Failed finalizing changes. - CDISMPackageManager::Internal_Finalize(hr:0x800f081f)

2018-09-28 23:34:45, Error                 DISM   DISM Package Manager: PID=16852 TID=16512 The source files could not be found; their location must be specified using the /source option to restore the feature. - GetCbsErrorMsg

2018-09-28 23:34:45, Error                 DISM   DISM Package Manager: PID=16852 TID=16512 Failed processing package changes with session option CbsSessionOptionRepairStoreCorruption - CDISMPackageManager::RestoreHealth(hr:0x800f081f)

2018-09-28 23:34:45, Error                 DISM   DISM Package Manager: PID=16852 TID=16512 The source files could not be found; their location must be specified using the /source option to restore the feature. - GetCbsErrorMsg

2018-09-28 23:34:45, Error                 DISM   DISM Package Manager: PID=16852 TID=16512 Failed to restore the image health. - CPackageManagerCLIHandler::ProcessCmdLine_CleanupImage(hr:0x800f081f)

2018-09-28 23:34:45, Error                 DISM   DISM Package Manager: PID=16852 TID=16512 Failed while processing command cleanup-image. - CPackageManagerCLIHandler::ExecuteCmdLine(hr:0x800f081f)

It also lists the following failures:

2018-09-28 22:52:43, Info                  DISM   DISM Provider Store: PID=1732 TID=16532 Failed to get and initialize the PE Provider.  Continuing by assuming that it is not a WinPE image. - CDISMProviderStore::Final_OnConnect

2018-09-28 22:52:43, Info                  DISM   DISM Provider Store: PID=8976 TID=12016 Failed to get and initialize the PE Provider.  Continuing by assuming that it is not a WinPE image. - CDISMProviderStore::Final_OnConnect

2018-09-28 22:52:44, Warning               DISM   DISM Package Manager: PID=8976 TID=12016 CBS AddSource failed with HRESULT=0x8007007b! - CDISMPackageManager::Internal_Finalize

2018-09-28 23:03:56, Error                 DISM   DISM Package Manager: PID=8976 TID=12016 Failed finalizing changes. - CDISMPackageManager::Internal_Finalize(hr:0x800f081f)

2018-09-28 23:03:56, Error                 DISM   DISM Package Manager: PID=8976 TID=12016 The source files could not be found; their location must be specified using the /source option to restore the feature. - GetCbsErrorMsg

2018-09-28 23:03:56, Error                 DISM   DISM Package Manager: PID=8976 TID=12016 Failed processing package changes with session option CbsSessionOptionRepairStoreCorruption - CDISMPackageManager::RestoreHealth(hr:0x800f081f)

2018-09-28 23:03:56, Error                 DISM   DISM Package Manager: PID=8976 TID=12016 The source files could not be found; their location must be specified using the /source option to restore the feature. - GetCbsErrorMsg

2018-09-28 23:03:56, Error                 DISM   DISM Package Manager: PID=8976 TID=12016 Failed to restore the image health. - CPackageManagerCLIHandler::ProcessCmdLine_CleanupImage(hr:0x800f081f)

2018-09-28 23:03:56, Error                 DISM   DISM Package Manager: PID=8976 TID=12016 Failed while processing command cleanup-image. - CPackageManagerCLIHandler::ExecuteCmdLine(hr:0x800f081f)

2018-09-28 23:03:56, Info                  DISM   DISM Package Manager: PID=8976 TID=12016 Further logs for online package and feature related operations can be found at %WINDIR%\logs\CBS\cbs.log - CPackageManagerCLIHandler::ExecuteCmdLine

So if I understand this correctly (and I certainly may not, I'm no sysadmin), the errors are related to packages: 8976 and 16852?

If so, is there a way to identify what they are and why they are causing the issue? Or are they the kb4457128 and kb4464218 updates that refuse to install?

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

4 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. VARADHARAJAN K 9,686 Reputation points Volunteer Moderator
    2018-09-29T15:27:16+00:00

    first this command

    DISM.exe /Online /Cleanup-Image /AnalyzeComponentStore

    Dism.exe /Online /Cleanup-Image /RestoreHealth

    method 2

    you must get install.wim information  type below command 

    Dism /Get-****imageinfo /ImageFile:D:\sources\install.wim

    find the index of your image say  1 for home edition 

    if you  installed windows 10 home edition means  insert index 1, for professional  get index no and 

    type below 

    DISM.exe /Online /Cleanup-Image /RestoreHealth /source:WIM:D:\Sources\Install.wim:1

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2018-10-02T22:12:59+00:00

    Hi - I did try the repair reinstallation from an ISO created with the Media Creator; it completed the initial install, restarted, proceeded to display a note about upgrading… then, maybe a minute in, with still 0% ready, it restarted the PC again and proceeded to restore the previous version of Windows - i.e. the damaged one. I tried it again - same result.

    After the previous version is restored, I get this message:

    0x8007001F – 0x20006.

    The installation failed in the SAFE_OS phase error during REPLICATE_OC operation.

    And... nothing. :| Now I'm searching for the info from the above message, trying to find out why the repair reinstallation fails...

    Was this answer helpful?

    0 comments
  3. Anonymous
    2018-09-29T14:04:14+00:00

    Hi.

    Try to repair Windows completely. Check this link, I hope it helps.

    https://answers.microsoft.com/en-us/windows/for...

    Was this answer helpful?

    0 comments
  4. Anonymous
    2018-09-29T14:00:03+00:00

    Adding: I thought to look at the Cbs.log and CBSPersist logs, and there seem to be hundreds of errors in there… 10000+ lines, for example:

    2018-09-29 15:39:17, Info                  CSI    00000007 Manifest hash for component [l:84 ml:140]'amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.17134.285_none_2c2d8ac88af7e143' does not match expected value.

    Expected:{l:32 b:70425a4274439112aa4e6ff29e5e73052a25ebb6f552ea6cd980bee0b1c3ce7b}

    Found:{l:32 b:4667ede86c6027c6b78b5003d04123cf695d272382020ea0bcb62d42a062275b}.

    2018-09-29 15:39:17, Info                  CSI    00000008 Looking for manifest in Backup Dir...

    2018-09-29 15:39:17, Info                  CSI    00000009 Unable to load manifest for component [l:84 ml:140]'amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.17134.285_none_2c2d8ac88af7e143'

    2018-09-29 15:39:17, Info                  CSI    0000000a Manifest hash mismatch. Component: [l:84 ml:140]'amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.17134.285_none_2c2d8ac88af7e143'

    2018-09-29 15:39:24, Info                  CSI    0000000b Manifest hash for component [l:87 ml:140]'amd64_microsoft-windows-gdi32full_31bf3856ad364e35_10.0.17134.285_none_376a84797d7624fa' does not match expected value.

    Expected:{l:32 b:f5020d49f7acfabefaf00a25742d18f0a34d40b7e44ef1edde692b1601225a11}

    Found:{l:32 b:6929dc871287c5e3a2d9e99399f4bf688c63dc15b1a627e6cc8da68b423a028c}.

    2018-09-29 15:39:24, Info                  CSI    0000000c Looking for manifest in Backup Dir...

    2018-09-29 15:39:24, Info                  CSI    0000000d Unable to load manifest for component [l:87 ml:140]'amd64_microsoft-windows-gdi32full_31bf3856ad364e35_10.0.17134.285_none_376a84797d7624fa'

    2018-09-29 15:39:24, Info                  CSI    0000000e Manifest hash mismatch. Component: [l:87 ml:140]'amd64_microsoft-windows-gdi32full_31bf3856ad364e35_10.0.17134.285_none_376a84797d7624fa'

    2018-09-29 15:39:24, Info                  CSI    0000000f Manifest hash for component [l:87 ml:140]'amd64_microsoft-windows-gdi32full_31bf3856ad364e35_10.0.17134.285_none_376a84797d7624fa' does not match expected value.

    Expected:{l:32 b:f5020d49f7acfabefaf00a25742d18f0a34d40b7e44ef1edde692b1601225a11}

    Found:{l:32 b:6929dc871287c5e3a2d9e99399f4bf688c63dc15b1a627e6cc8da68b423a028c}.

    and

    2018-09-29 15:48:31, Info                  CBS    Repr: Not able to find replacement manifests for package Adobe-Flash-For-Windows-onecoreuap-Package~31bf3856ad364e35~amd64~en-US~10.0.17134.1 from any local source

    2018-09-29 15:48:31, Info                  CBS    Repr: Not able to find replacement manifests for package Adobe-Flash-For-Windows-Package~31bf3856ad364e35~amd64~en-US~10.0.17134.1 from any local source

    2018-09-29 15:48:31, Info                  CBS    Repr: Not able to find replacement manifests for package Adobe-Flash-For-Windows-WOW64-Package~31bf3856ad364e35~amd64~en-US~10.0.17134.1 from any local source

    2018-09-29 15:48:31, Info                  CBS    Repr: Not able to find replacement manifests for package Containers-ApplicationGuard-Package~31bf3856ad364e35~amd64~en-US~10.0.17134.1 from any local source

    2018-09-29 15:48:31, Info                  CBS    Repr: Not able to find replacement manifests for package Containers-ApplicationGuard-Shared-Package~31bf3856ad364e35~amd64~en-US~10.0.17134.1 from any local source

    2018-09-29 15:48:31, Info                  CBS    Repr: Not able to find replacement manifests for package Containers-ApplicationGuard-Shared-windows-Package~31bf3856ad364e35~amd64~en-US~10.0.17134.1 from any local source

    2018-09-29 15:48:31, Info                  CBS    Repr: Not able to find replacement manifests for package Containers-Client-Shared-Package~31bf3856ad364e35~amd64~en-US~10.0.17134.1 from any local source

    2018-09-29 15:48:31, Info                  CBS    Repr: Not able to find replacement manifests for package Containers-Server-Package~31bf3856ad364e35~amd64~en-US~10.0.17134.1 from any local source

    2018-09-29 15:48:31, Info                  CBS    Repr: Not able to find replacement manifests for package DiskIo-QoS-Package~31bf3856ad364e35~amd64~en-US~10.0.17134.1 from any local source

    2018-09-29 15:48:31, Info                  CBS    Repr: Not able to find replacement manifests for package HyperV-Compute-Host-onecore-Package~31bf3856ad364e35~amd64~en-US~10.0.17134.1 from any local source

    2018-09-29 15:48:31, Info                  CBS    Repr: Not able to find replacement manifests for package HyperV-Compute-Host-Package~31bf3856ad364e35~amd64~en-US~10.0.17134.1 from any local source

    2018-09-29 15:48:31, Info                  CBS    Repr: Not able to find replacement manifests for package HyperV-Compute-System-VirtualMachine-onecore-Package~31bf3856ad364e35~amd64~en-US~10.0.17134.1 from any local source

    2018-09-29 15:48:31, Info                  CBS    Repr: Not able to find replacement manifests for package HyperV-Compute-System-VirtualMachine-Package~31bf3856ad364e35~amd64~en-US~10.0.17134.1 from any local source

    2018-09-29 15:48:31, Info                  CBS    Repr: Not able to find replacement manifests for package HyperV-Compute-System-VirtualMachine-vm-Package~31bf3856ad364e35~amd64~en-US~10.0.17134.1 from any local source

    2018-09-29 15:48:31, Info                  CBS    Repr: Not able to find replacement manifests for package HyperV-Compute-System-VmDirect-onecore-Package~31bf3856ad364e35~amd64~en-US~10.0.17134.1 from any local source

    2018-09-29 15:48:31, Info                  CBS    Repr: Not able to find replacement manifests for package HyperV-Compute-System-VmDirect-Package~31bf3856ad364e35~amd64~en-US~10.0.17134.1 from any local source

    2018-09-29 15:48:31, Info                  CBS    Repr: Not able to find replacement manifests for package HyperV-DynamicMemory-VirtualDevice-Package~31bf3856ad364e35~amd64~en-US~10.0.17134.1 from any local source

    2018-09-29 15:48:31, Info                  CBS    Repr: Not able to find replacement manifests for package HyperV-Feature-ApplicationGuard-Package~31bf3856ad364e35~amd64~en-US~10.0.17134.1 from any local source

    2018-09-29 15:48:31, Info                  CBS    Repr: Not able to find replacement manifests for package HyperV-Feature-Containers-Package~31bf3856ad364e35~amd64~en-US~10.0.17134.1 from any local source

    2018-09-29 15:48:31, Info                  CBS    Repr: Not able to find replacement manifests for package HyperV-Guest-Core-onecore-Package~31bf3856ad364e35~amd64~en-US~10.0.17134.1 from any local source

    2018-09-29 15:48:31, Info                  CBS    Repr: Not able to find replacement manifests for package HyperV-Guest-Core-Package~31bf3856ad364e35~amd64~en-US~10.0.17134.1 from any local source

    along with e.g.:

    2018-09-29 15:48:37, Info                  CBS    Repair failed: Missing replacement mum/cat pair.

    2018-09-29 15:48:37, Info                  CBS    (p) CBS Catalog Corrupt (n)   Package_929_for_KB4346783~31bf3856ad364e35~amd64~~10.0.1.2

    2018-09-29 15:48:37, Info                  CBS    Repair failed: Missing replacement mum/cat pair.

    2018-09-29 15:48:37, Info                  CBS    (p) CBS Catalog Corrupt (n)   Package_930_for_KB4340917~31bf3856ad364e35~amd64~~10.0.1.2

    2018-09-29 15:48:37, Info                  CBS    Repair failed: Missing replacement mum/cat pair.

    2018-09-29 15:48:37, Info                  CBS    (p) CBS Catalog Corrupt (n)   Package_930_for_KB4345421~31bf3856ad364e35~amd64~~10.0.1.2

    2018-09-29 15:48:37, Info                  CBS    Repair failed: Missing replacement mum/cat pair.

    2018-09-29 15:48:37, Info                  CBS    (p) CBS Catalog Corrupt (n)   Package_930_for_KB4346783~31bf3856ad364e35~amd64~~10.0.1.2

    2018-09-29 15:48:37, Info                  CBS    Repair failed: Missing replacement mum/cat pair.

    2018-09-29 15:48:37, Info                  CBS    (p) CBS Catalog Corrupt (n)   Package_931_for_KB4340917~31bf3856ad364e35~amd64~~10.0.1.2

    2018-09-29 15:48:37, Info                  CBS    Repair failed: Missing replacement mum/cat pair.

    2018-09-29 15:48:37, Info                  CBS    (p) CBS Catalog Corrupt (n)   Package_932_for_KB4340917~31bf3856ad364e35~amd64~~10.0.1.2

    2018-09-29 15:48:37, Info                  CBS    Repair failed: Missing replacement mum/cat pair.

    2018-09-29 15:48:37, Info                  CBS    (p) CBS Catalog Corrupt (n)   Package_932_for_KB4345421~31bf3856ad364e35~amd64~~10.0.1.2

    2018-09-29 15:48:37, Info                  CBS    Repair failed: Missing replacement mum/cat pair.

    2018-09-29 15:48:37, Info                  CBS    (p) CBS Catalog Corrupt (n)   Package_932_for_KB4346783~31bf3856ad364e35~amd64~~10.0.1.2

    2018-09-29 15:48:37, Info                  CBS    Repair failed: Missing replacement mum/cat pair.

    2018-09-29 15:48:37, Info                  CBS    (p) CBS Catalog Corrupt (n)   Package_933_for_KB4340917~31bf3856ad364e35~amd64~~10.0.1.2

    2018-09-29 15:48:37, Info                  CBS    Repair failed: Missing replacement mum/cat pair.

    2018-09-29 15:48:37, Info                  CBS    (p) CBS Catalog Corrupt (n)   Package_934_for_KB4340917~31bf3856ad364e35~amd64~~10.0.1.2

    2018-09-29 15:48:37, Info                  CBS    Repair failed: Missing replacement mum/cat pair.

    2018-09-29 15:48:37, Info                  CBS    (p) CBS Catalog Corrupt (n)   Package_934_for_KB4345421~31bf3856ad364e35~amd64~~10.0.1.2

    2018-09-29 15:48:37, Info                  CBS    Repair failed: Missing replacement mum/cat pair.

    2018-09-29 15:48:37, Info                  CBS    (p) CBS Catalog Corrupt (n)   Package_935_for_KB4340917~31bf3856ad364e35~amd64~~10.0.1.2

    2018-09-29 15:48:37, Info                  CBS    Repair failed: Missing replacement mum/cat pair.

    2018-09-29 15:48:37, Info                  CBS    (p) CBS Catalog Corrupt (n)   Package_935_for_KB4343909~31bf3856ad364e35~amd64~~10.0.1.6

    ...and hundreds of others. So it seems as if something broke Windows Update irreparably?

    Was this answer helpful?

    0 comments