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Internet disconnects for 5-10 seconds randomly then comes right back.

Anonymous
2018-10-10T15:26:48+00:00

So I have been having this issue for a few weeks now where my internet connection will seemingly just drop for about 5-10 seconds then come right back without me doing anything. Sometimes it will happen every few minutes and sometimes I can go days without an issue. If I am playing a game or streaming something on twitch.tv it just freezes trying to connect until it comes back. I have discovered when it happens it is doing it on all 3 wired pcs on my network and wireless devices. I have tried a continuous ping test to the modem and found that I don't lose connection at all to the modem during these outages, but if I try to ping google it times out. I have tried dealing with my ISP multiple times and they have done things on their end trying to fix it with no success. They even sent me a new modem and that didn't fix the problem either. I am wondering if anyone has any ideas on what the issue could be or things for me to try to fix it on my end or if it is basically on the ISP's end and I need to keep contacting them until they figure it out and fix it.

Windows for home | Windows 10 | Internet and connectivity

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  1. Anonymous
    2018-10-10T16:22:53+00:00

    Thanks for the reply. I ran this troubleshooter and it came back with no issues detected. I wonder though if it would only find an issue when I am actually experiencing a disconnect. That is the worst part about this problem the disconnects are so random and so short its hard to test anything while the problem is actually occurring and when its not occurring everything comes back fine.

    8 people found this answer helpful.
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  2. Anonymous
    2018-10-10T21:51:51+00:00

    Ok here are my results:

    A:

    1,2,3: Troubleshooter didn't find any issues for any of these.

    B: Troubleshooter didn't find any issues. Windows is up to date.

    C: No problems found here.

    D: I attempted these fixes, and I will update you in a while to see if the issue still persists.

    6 people found this answer helpful.
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  3. Anonymous
    2018-10-10T16:43:59+00:00

    Ok I tried the network reset. Unfortunately the issue has already happened once since I completed that. Any other ideas?

    3 people found this answer helpful.
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  4. Anonymous
    2018-10-10T16:25:06+00:00

    Alright, suggest you to try Network Reset:

    https://www.kapilarya.com/how-to-reset-network-...

    Let us know if this helps!

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    1 person found this answer helpful.
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  5. Anonymous
    2018-10-10T15:36:26+00:00

    Hello,

    Please run Network Adapter troubleshooter from Settings app > Update & security > Troubleshoot. Let us know what it reports back.

    Hope this helps!

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