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External Drive won't play CD or DVD

Anonymous
2018-09-30T18:05:09+00:00

I've installed an external drive Philips CDRW/DVD SCB5265 on my Lenovo Ideapad.  It appears in devices, says to insert a disc, but it doesn't play.  The device whirs for a bit, but nothing shows on the computer screen (other than the little blue circle) and I don't hear anything (yes, the speakers are on).

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2018-09-30T19:44:01+00:00

    Hi BarbJay

    Well the Philips CDRW/DVD SCB5265 should came with driver disc then you can try to install it. It is the recommended from device developers.

    Remember you should try to cleanner the lens if you can see everything good from you computer if the device recognize it correctly.

    Also you can try with new cd or dvd because some scratch can diffcult the read.

    You can view your device from >my this pc > then click rigth manage and then >device manager

    4 people found this answer helpful.
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  2. Anonymous
    2018-09-30T19:08:35+00:00

    Thank you for your quick reply.

    I should have stated that the driver is new, and my pc says it is installed correctly.

    I will see if I can figure out how to update controller.

    1 person found this answer helpful.
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  3. Anonymous
    2018-09-30T18:42:55+00:00

    Hello BarbJay

    Do you try to test the external drive Philips CDRW/DVD SCB5265 in other pc??. It is a new the external drive?

    Do you review if the external drive Philips is recognize in your computer device with no one issue, Is it all correct? if not

    Try to install driver for the Philips CDRW/DVD SCB5265 or update the controler.

    If the problems persist please try with different burn software.

    Maybe is a problems with external device try to clean the lens or play a dvd cleaners.

    Have a great day

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