Cannot reinstall drivers for the Video Controller (VGA Compatible)

I'm not sure if I was supposed to uninstall the Video Controller, which may have been why I did not work. 

GrahamSandwich,

For future reference, make is the manufacturer (like in your case Dell or Alienware), and the model is the 15 R2. The information you've provided is perfect, no worries there.

Try these drivers (since you've said it's an Intel driver you've removed), they might be able to get you back up and running: https://www.dell.com/support/home/us/en/04/driv...

Keep me posted.

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Not sure what the difference between the make and the model so I hope this is enough information

Hey Graham. I'm Greg, an installation specialist and 9 year Windows MVP, here to help you.

If any steps cannot be performed normally then try them in Safe Mode with Networking or Safe Mode: https://www.digitalcitizen.life/4-ways-boot-saf...

Uninstall the old driver completely in Settings > Apps > Apps & Features and also in Device Manager reached by right clicking the Start button, choosing not to keep the software if it prompts you.

Update the Display driver from the PC maker's Support Downloads web page for your exact model number, HP Serial Number or Dell Service Tag - from the sticker on the PC.

While there check also for newer chipset, BIOS, network, sound, USB3 and other drivers, comparing to the ones presently installed in Device Manager reached by right clicking the Start Menu.

if this doesn't give you the latest or ideal driver for what you need, compare it to the driver offered by the Intel driver update Utility here: http://www.intel.com/content/www/us/en/support/...

or the Nvidia Update utility here: http://www.nvidia.com/Download/Scan.aspx?lang=e...

or the AMD autodect utility here: http://support.amd.com/us/gpudownload/windows/P...

For Display issues one fix that is working is to Roll back or Uninstall the Driver on the Display Device > Driver tab, restart PC to reinstall driver.

You can also try older drivers in Device Manager > Display device > Driver tab > Update Driver > Browse > Let Me Pick.

Then you will know you've tried everything in addition to Windows Update drivers. There are even more steps here for Updating a driver including tracing the hardware on unknown devices: http://answers.microsoft.com/en-us/windows/wiki...

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

Hello GrahamSandwich,

What's the make and model of your computer so I can look up the proper drivers for that, or if it is a custom built computer can you provide me with your motherboard's manufacturer?

Let me know.