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Windows 10, Ram "Unknown"

Anonymous
2018-10-17T18:30:45+00:00

I'm trying to determine the RAM type in my machine without popping the case. 

Using task manager, I am viewing the Performance tab, Memory category. The output it is displaying is "8.0 GB Unknown".  The system IS displaying the speed, so I have DDRX-1600... I need to know what X is, and would like to avoid opening the case.

I have done a reboot. 

Possibly related: Two seperate utilities, both designed to monitor hardware (CPU-Z and Hardware Monitor) fail to launch, and as such, I cannot pull a report from there. 

Is there a possible hardware issue here, or a Windows issue?

Windows for home | Windows 10 | Devices and drivers

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  1. Igor Leyko 110.6K Reputation points Independent Advisor
    2018-10-17T22:29:32+00:00

    Hi, Klause,

    this is hardware issue. Windows itself does not know what memory is installed and cannot look at it so Windows ask memory modules to self-identify. If there is no correct answer from memory, Windows says "unknown". Memory modules are connected thru memory controller (it is located in CPU now nowadays) so minor inaccuracies in interactions may cause such "unknown" message. Same inaccuracies may prevent other programs from detecting RAM modules.

    This does not affect real memory working mode.

    I hope I've understood your question correctly. If not - please clarify.

    10+ people found this answer helpful.
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  2. Anonymous
    2018-10-17T18:52:57+00:00

    Hi KlauseTC

    My name is Fernando. I am an Independent Advisor. I am here to guide you with your question on how to identify the type if RAM your computer has installed without opening the case.

    You might consider downloading the following utility. It is a free utility.

    https://www.cpuid.com/softwares/cpu-z.html

    I hope this helps. Feel free to ask me any questions and let me know how it goes.

    Respectfully,

    Fernando Y.

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    7 people found this answer helpful.
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  3. Anonymous
    2018-10-17T18:54:14+00:00

    In the OP I stated that CPU-Z and Hardware monitor will not run, so this is not a viable option for me.

    3 people found this answer helpful.
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  4. Anonymous
    2018-10-17T19:24:41+00:00

    I see.

    I know we didn't resolve your issue, but I hope I have answered your question. If you have no further questions, please close this thread by choosing a rating. Have a great day!

    If you have any additional questions keep the thread open, feel to ask.

    2 people found this answer helpful.
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  5. Anonymous
    2018-10-17T18:58:08+00:00

    I found this utility to work in all computers I have tested. For my own benefit, I would be interested to know what error you are getting.

    However, here is a link that shows various utilities that you can possibly use.

    https://www.itechtics.com/check-hardware-detail...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    1 person found this answer helpful.
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