Windows 10 and WildTangent game downloads

Not sure if you need version number but it's 1803.

Thanks again.

Thanks for confirming.

Kindly update to the latest version which is September 20, 2018—KB4458469 (OS Build 17134.319). You may refer to this link.

If the issue persists, I highly suggest that you reset your computer and choose the option Keep your files. Resetting lets you choose whether to keep your files or remove them, and then reinstalls Windows. To get started, go to Settings > Update & security > Recovery> Reset this PC > Get started and choose an option.

Note: If you can't open Settings, you can get to reset by restarting your PC from the sign-in screen. Press the Windows logo key  +L to get to the sign-in screen, then hold the Shift key while you select Power  > Restart in the lower-right corner of the screen. After your PC restarts, select Troubleshoot > Reset this PC. If you can't get to the sign-in screen, use a recovery drive or installation media to reset your PC.

I'll keep my eye out to your concern.

Hi Debkb,

I'd like to ask few questions so I can isolate your concern properly.

• Have you tried to disable Windows Defender when you download the game?
• Did you download the game directly in their website?
• Did you try to connect to a different network to see if the same issue persists?
• Do you have a different user account like a local account? Can you try to download and install the game to see if the same behavior occurs?
• Are you getting any error messages?

Meanwhile, I suggest that you boot your computer into safe mode and then download and install the game. You may refer to this link. If there's a chance that you can download the file to a different computer and network, please save it to an external drive and then install it to your computer.

Thanks for your reply.

Can you tell us the current build of your computer? Press Windows key + R and then type winver. Does the issue happen to this specific game? Have you tried to download different game to see if the same issue persists?

Thanks for the reply.

Yes, I have disabled Defender and tried to download games. I still have the same outcome. Stalled downloads. I've argued that point w/WT support and they still insist it's security software causing the issue.

If you try and download the game from the website all you get is the app download, not the game, even if you're signed into your acct. So that doesn't work.

Haven't tried to connect to another network. Might take me a few days to try that.

I've tried downloading through my local ( admin ) acct. and my user acct. Same results.

No error messages. I've left the app open, and game downloading overnight to see if it would do anything. No change.

I've tried three different ways to get to safe mode w/networking on both accts. From sign-in screen, settings and using system config safe boot w/networking. It will go into safe mode but not w/network. I've tried at least 25-30 times. Not sure why.