Andrew E., Thanks for responding and attempting to help. I know Win 7 is over but my client hasn't upgraded to Win 10 yet so I have to get the updates applied!
Windows is activated and Genuine
When I attempt to run the update I get a "OS not activated" script and the steps to activate windows are listed. Which is preventing the logon/password script for IAVA updates to open I'm guessing. So why is windows not being recognized as activated when it clearly is?