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Microsoft Edge and other Microsoft Store apps might not connect to the Internet after installing the Windows 10 October 2018 update

Anonymous
2018-10-04T21:36:35+00:00

After installing the Windows 10 October 2018 update (version 1809), Microsoft Store apps are no longer able to connect to the Internet.  For example, Microsoft Edge is unable to connect to any websites, displaying the message, “Hmmm...can’t reach this page.”  Apps like Mail, Calendar, and News are not working properly.  And Microsoft Store says to check my connection.

Non-Store apps, such as Internet Explorer, are still able to connect to the Internet.

Windows for home | Windows 10 | Internet and connectivity

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Anonymous
2018-10-04T21:41:00+00:00

Microsoft is aware of an issue after installing the Windows 10 October 2018 update (version 1809) that prevents Microsoft Store apps from connecting to the Internet on devices that have disabled IPv6.  Microsoft is working on a solution that is planned to be released in a future Windows update.  In the meantime, you can resolve this problem by enabling IPv6:

  1. Open the Settingsapp and select Networking & Internet > Network and Sharing Center.
  2. Select the network adapter you're using (by clicking the appropriate link next to “Connections”) and select Properties.
  3. On the Networking tab, select the checkbox next to Internet Version 6 (TCP/IPv6).
  4. Select OK to save your changes.

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Anonymous
2018-10-05T19:14:26+00:00

If you still having issues after enabling IPv6, I suggest changing your network profile to Public.  Go to Settings, Network & Internet and click on Change connection properties.  Under Network profile, click on Public.

If that doesn’t work, run Network reset. This will reinstall your network adapters and set other networking components back to their original settings.  You might need to reinstall any VPN software or virtual switches after. Go to Settings, Network & Internet and click on Network reset.  Click on Reset now.

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  1. Anonymous
    2018-10-05T13:35:45+00:00

    My issue is apparently with Sophos Endpoint. Sophos is not recognizing Edge as a valid browser. There's an open thread at Sophos Support Forum about this. Once I removed Sophos, it started working. I'm the systems admin, so fortunately I can do this. But for my other users, I'm holding off on the update until Sophos fixes the problems on their end.

    Further information from the Sophos knowledge base added by a moderator:

    https://community.sophos.com/kb/en-us/132874

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  2. Anonymous
    2018-10-15T19:37:35+00:00

    Hi Eric, I have tried all PaulSeys instructions and yours, including a Network reset and the problem persists...in my case Ipv6 was already enabled and Network profile was already set to Public..

    what else can I do please??

    One remark is: when checking whether Ipv6 was enabled, the dialogue box coming up after clicking on the network adapter says

    Ipv6 connectivity:  No internet access

    even if Internet Version 6 (TCP/IPv6) checkbox is selected in Properties

    Many thanks

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  3. Anonymous
    2018-10-04T21:44:28+00:00

    Hello Lonnie_L

    Please follow these steps

    Turn on TCP/IPv6

    Alongside the TCP/IPv4 protocol, it appears that now, Microsoft Store apps and Microsoft Edge also require the TCP/IPv6 protocol to be enabled in the network card to connect to the internet.

    If you have apps that cannot connect online, you want to make sure that TCP/IPv6 enabled using these steps:

    Open Control Panel.

    Click on Network and Internet.

    Click on Network and Sharing Center.

    On the left pane, click the Change adapter settings link.

    Right-click the network adapter connected to the internet, and select the Properties option.

    Check the Internet Protocol Version 6 (TCP/IPv6) option.

    lick the OK button.

    After completing the steps, it may take a few moments to apply

    -Switching network profile

    If you have the TCP/IPv6 protocol enabled, some users were able to fix this problem changing their network profile from Private to Public. Here's how to do it:

    Open Settings.

    Click on Network & Internet.

    Click on Status.

    Click the Change connection properties link.

    Under "Network profile," select the Public option.

    I Hope it helps

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