Hi there,
Have you tried to download and install the latest drivers for your CDROM?
If you don't know where to obtain them, please give me the make and model of your machine and I can help
This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
Hello, whenever I try to insert a disc I get the error The driver detected a controller error on \Device\CdRom0. event ID 11
Log Name: System
Source: cdrom
Date: 22/10/2018 15:18:32
Event ID: 11
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: MSI
Description:
The driver detected a controller error on \Device\CdRom0.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="cdrom" />
<EventID Qualifiers="49156">11</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2018-10-22T14:18:32.787737800Z" />
<EventRecordID>43609</EventRecordID>
<Channel>System</Channel>
<Computer>MSI</Computer>
<Security />
</System>
<EventData>
<Data>\Device\CdRom0</Data>
<Binary>0E00800001000000000000000B0004C00101000000000000000000000048070000000000000000002377000000000000FFFFFFFF020000005800008402020000FE200612080100000000000014000000000000000000000050C1B26E81C5FFFF000000000000000010202F6E81C5FFFF0000000000000000000000000000000000000000000000000000000000000000700004000000000A00009C26099000000000000000000000</Binary>
</EventData>
</Event>
Here is my system info.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi there,
Have you tried to download and install the latest drivers for your CDROM?
If you don't know where to obtain them, please give me the make and model of your machine and I can help
Okay, can you try the following;
Launch device manager from the search bar
You should see your CD ROM in the list
Right click and select uninstall/remove
Don't tick the box to delete the driver file
Reboot your machine and try the cd drive
I can't find them, the drive that I have is matshita bd-mlt uj273.