Hello Tara,
Thank you for writing to Microsoft Community forum.
You may follow the steps listed below and check if it works:
Add exception to Windows Firewall:
- Press Win + R keys together on the keyboard to open the Run dialog and type the following into the Run box: CONTROL
- Once control panel is open, click on ‘System and Security’.
- Select ‘Windows Defender Firewall’ and click on ‘Allow an app through Windows Defender Firewall’.
- Here all the applications installed in your computer will be listed along with the status whether they’re blocked or not.
- Make sure ‘Google Chrome’ is checked.
Add exception to Bitdefender:
Refer Bitdefender antivirus exclusion for the same.
Hope it helps,