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Astro A10's aren't recognized by device management properly

Anonymous
2018-10-02T21:24:21+00:00

I frequent apps that require a good mic for others to understand me, like World of Warships and Counter Strike: Global Offensive. I haven't come across any fixes yet for this and I've tried updating my drivers, checking privacy settings and device detection but to no avail.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2018-10-04T05:12:03+00:00

    Hi Jim,

    Thank you for writing to Microsoft Community Forums.

    Could you please help me with the below questions:

    • Was this device working fine earlier?
    • Have you tried using this Mic on different computer?

    I suggest you to follow the troubleshooting steps mentioned below: 

    Method 1:

    1. Click on the Settings icon from the start menu.
    2. Click on Update and Security > click on troubleshoot > Click on Hardware and devices on the left pane > Run the troubleshooter.
    3. This should fix the issue automatically or it will show the error message.

    If this doesn’t fix the issue, go to Method 2 and Method 3.

    Method 2:

    1. Click on the Settings icon from the start menu.
    2. Click on Privacy > click on Microphone on the left pane > Turn on the slider for Allow apps to access your microphone.
    3. Turn on the slider for all the apps which needs to access your Microphone.

                          ![](https://learn-attachment.microsoft.com/api/attachments/0d4b0039-3b6b-428d-887b-fd7d6e60044d?platform=QnA"https://learn-attachment.microsoft.com/api/attachments/58fe6fef-9f02-4f63-a010-07ca52b4ede6?platform=QnA" rel="ugc nofollow">![](https://learn-attachment.microsoft.com/api/attachments/58fe6fef-9f02-4f63-a010-07ca52b4ede6?platform=QnA