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Toshiba laptop touch screen not working after update

Anonymous
2018-11-08T02:28:51+00:00

I hadn't updated my laptop in several months until today. Once the update completed, my touch screen no longer worked. When I checked to make sure this function was enabled in my device manager, it showed it was not only enabled but working, however it does not work when I try to use it. How do I fix this?

UPDATE: I was able to resolve this issue by disabling in device manager, rebooting system and then re-enabling.

Thank you

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2018-11-08T02:58:17+00:00

    Glad to hear you resolved your problem and thank you for sharing your solution as well.

    Very Respectfully,
    Yomi Thomas

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  2. Anonymous
    2018-11-08T02:37:29+00:00

    Uninstall/delete the drivers and reinstall from the Toshiba website using your model number, and that should restore your touchscreen function. This also happened to my dell inspiron xps

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  3. Anonymous
    2018-11-08T02:55:26+00:00

    Thank you for replying. I was able to get it working by disabling it in device manager and then rebooting my system and then re-enabling.

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  4. Anonymous
    2018-11-08T02:52:03+00:00

    Hi Melissa. I'm Greg, an installation specialist and 9 year Windows MVP, here to help you.

    See steps for troubleshooting touch screen here:

    https://www.groovypost.com/howto/fix-unresponsi...

    http://www.dell.com/support/article/us/en/04/sl...

    Check the Support pages here for your exact Toshiba model to see if there are bulletins or troubleshooters for it's touch screen, also Update your drivers if any newer are posted: https://support.toshiba.com/support/modelHome?f...

    If this was caused by Windows Update(s) then you can check which were installed at Settings>Update & Security>Windows Update under Installed Updates, then uninstall them from the link there, and hide with the Hide Updates tool downloaded from here: http://download.microsoft.com/download/f/2/2/f2...

    You can also use System Restore to get before the problem began, then check for Updates with the Hide Update tool and hide them: http://home.bt.com/tech-gadgets/computing/how-t...

    I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

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