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Ant+ Stick only works in USB Hub

Anonymous
2018-12-02T16:45:29+00:00

I have a, in my opinion, strange issue.

I use a Garmin Ant+ stick to collect cycling data while on a stationary trainer.  I had purchased a Lenovo Yoga early 2018.  It only has 1 usb port so I purchased a 4 port USB hub so I could increase my number of ports a second screen and hardline to ethernet.  I plugged in my Ant+ stick and the computer did not respond.  Downloaded all the proper drivers googled the heck out of it and came up empty.  I assumed the Ant+ stick some how went bad.  I purchased a new one.  When I plugged this in, the computer responded, but it showed the device not recognized (the last USB you plugged in malfunctioned and Windows did not recognize it).  Eff.

By sheer frustration, i went to my desk and plugged in my USB hub.  I said what the heck and plugged in the Ant+ stick.  Would you believe me if I told you that I now have two Ant+ sticks that work completely fine?  Has anyone come across this before? Why does this device work fine when plugged into the USB hub and fails miserably when directly plugged into the USB port?  I will admit I had to make some changes to get the USB hub to work, but I can't remember what was done.  I've got no problem using the hub while I train, but I just don't understand what's going on.

Thanks in advance.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2018-12-03T06:51:31+00:00

    Hi,

    Thank you for writing to Microsoft Community Forums. 

    1. May I know the model of the Lenovo Yoga that you are using?
    2. What is the BIOS version of the laptop?
    3. Are the other USB devices working fine on the Lenovo Yoga?

    This issue could be caused when the system is not able to detect the USB connected to a single hub, or could also be an issue with USB 2.0 or USB 3.0 support.

    Method 1:

    1. Try to disable any antivirus program you have on the computer and try to next step.
    2. As you are connecting multiple USB to a single hub, you can try the troubleshooting USB devices may stop functioning correctly when multiple devices connected to the same USB hub go into selective suspend.

    Disclaimer: If you have Windows 10, you’ll get the latest antivirus protection with Windows Defender. When you start up Windows 10 for the first time, Windows Defender is on and actively helping to protect your PC by scanning for malware (malicious software), viruses, and security threats. Windows Defender uses real-time protection to scan everything you download or run on your PC. Windows Update downloads updates for Windows Defender automatically to help keep your PC safe and protect it from threats.

    Method 2:

    If you still face the issue and the USB is not detected, you can try automatically diagnose and fix Windows USB problems.

    I also suggest you to contact your manufacturer and update the chipset driver of the laptop and check if that helps.

    If you still face the issue, reply to this post more information.

    Hope it helps.

    Amit Sunar

    Microsoft Community – Moderator

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