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Hi Mike,
Thank you for writing to Microsoft Community forum.
- What is the make and model of the PC?
This could usually be caused by not having a driver for the hard drive controller. If the controller is set to either the RAID setting or the AHCI, a driver is needed for that setting.
It is difficult to judge what is causing the problem since information about your hardware and how it is configured is not shared.
Meanwhile, you may try the methods listed below and check if it works:
Method 1
Load the hard drive storage controller drivers:
Get in touch with your PC manufacturer to download the hard drive host/storage controller drivers. Install the drivers and check if it works.
Method 2
Setup the boot controller mode in BIOS:
By setting up the correct BIOS interface and data exchange mechanism, the Windows 10 setup should be able to find the hard drive.
- Shut down the PC and turn it on.
- Get into the BIOS and choose ‘Advanced’ tab.
- Scroll down to ‘SATA Mode’ and tap Enter to choose AHCI mode.
- Exit after saving changes and restart the machine to see if the HDD is detected.
Note:
UEFI motherboard might miss the option since they only have one type of storage controller protocol. This method and the controller mode options might have different for different computers. You can get the controller mode under ‘Host Controller’/’SATA configuration’/’IDE Configuration’ or something similar.
Regards,