https://cdn.discordapp.com/attachments/303164928271974400/515746719653429270/unknown.png
I just tried to install directx 9 that was installed with csgo and it just says that I have to check DXError.log and DirectX.log because it wont install
Cant launch any steam games that require directx to be downloaded
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
I just got a new laptop that is an hp with a AMD ryzen 3 2200U processor and integrated AMD Radeon Vega 3 graphics
when i check the dxdiag info it says I have directx 12 installed but when I finished downloading Counter strike global offensive and tried to launch it says that it is starting up for the first time and installing Microsoft DirectX and after that it just closes and says im ingame and then after 5 seconds it says im not in game on steam, I tried to install directx 9 my self but it wont work and just says to check DXError.log and DirectX.log and when i check the logs it just says a bunch of random stuff i do not understand, i have tried many things and none of them seem to work could somebody please help me launch my steam games
Windows for home | Windows 10 | Gaming
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
9 answers
Sort by: Most helpful
-
Anonymous
2018-11-24T04:36:47+00:00 -
Anonymous
2018-11-27T02:52:43+00:00 [ EDIT: Deleted previous post ]
JDoddy just posted on his thread with a fix. He disabled his AV and deleted the DX folder from Registry, rebooted and all is good.
Before deleting the folder 'export' it for backup as a precaution.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\DirectX
Or, for a less radical approach you can edit the Registry key as shown in the article below
DirectX Setup: An internal system error occurred [FIX]
.
-
Anonymous
2018-11-24T04:16:31+00:00 Interesting. This is the second thread in two days regarding Steam having DirectX problems with new machines,
and getting errors when the game tries to install DirectX
(which is already fully installed in Win10. Or should be, but games don't bother asking permission to install DX any more.
They just go ahead and install DX automatically, which can corrupt some DX files at times).
Your post seems to verify there is an issue with Steam, but the other person tried reinstalling the Steam client and that didn't help.
Still don't know what the real issue is. Have a read of that thread. --- HERE ---
Don't post on his thread though. Come back here with your comments and updates on your problem.
"i have tried many things and none of them seem to work "
- Always list everything you have tried in your post. It can help you having to read the same suggestions, and save us from having to type them.
-
Anonymous
2018-11-24T05:59:35+00:00 I really don't know why this is happening. As I mentioned in the other thread, there have been a number of posts regarding
this particular error since Win10 came on the scene, and I don't recall it happening to people on Win7.
Still, it appears there is something going on with Steam in this case. It must be conflicting with something, and whatever that is,
it seems to be affecting new machines.
I've looked through those logs in the past, but they don't really offer anything useful other than the obvious - 'file xxx failed to install', etc.
- It's interesting that the progress bar for the DX installer in your image is at the end, which should indicate the DX files have been installed/reinstalled.
I wonder what would happen if you just leave that Window open and try to run the game again ?
If you look through System 32 and find all of the d3dx9 files are not there you may have to resort to extracting the files as JDoddy
did to get Garry's Mod running.
Once extracted, cross check those files with what you see in System32 and copy any missing files into System32. You shouldn't need
to worry about the sysWOW64 files for CS-GO, unless it's been updated to run with a 64bit .exe.
- If CS-GO already has any specific DX files in it's main folder, you may find copying those specific files from either System32,
or the DX installer unpack folder into the games folder may help. If those files are corrupt.
Or... How about if you delete the whole DX installer sub-folder from the game ? Steam is then likely to download it again as an 'update'
to try and 'install' DX, and this may fix a corrupted installer package that's there now ?
Wishful thinking is Steam, and the other game publishers/developers would just butt out and stop doing unnecessary
forced DX installs. Not going to happen...
You can download the main C++ Redist from MS. Game that use them should install the one they use, but no harm getting a head
start on them. However, MS don't have the many sub-versions for '05/'08, which should not be
a problem as the games that used modified versions will (should) install them.
Download Visual C++ Redistributable for Visual Studio 2015 from Official Microsoft Download Center
.
-
Anonymous
2018-11-24T04:26:05+00:00 I tried running csgo in windows 8 compatibility, I tried turning on Direct Play in the Windows Features, I tried updating all my drivers, I disabled all my antivirus stuff, I turned off razer data tracking and closed out all razer programs, That is all i have tried to do but i dont know what the problem is or how to even install direct x 9
I want to try and install all the microsoft c++ redistrubutals
also want to try and reinstall directx by doing it in the csgo folder do u think any of these will help?