Share via

Windows Update Error Code 0x80080005

Anonymous
2017-10-26T00:07:59+00:00

Whenever I run windows update, I receive the following:

"There were some problems installing updates, but we'll try again later. If you keep seeing this and want to search the web or contact support for information, this may help: (0x80080005)"

I have run the windows troubleshooter for the update feature, but it has not resolved the windows update issue.

I'm using win10 pro, version1703, build 15063.608

How have others resolved this issue?

*Modified title for accuracy*

*Original title: windows update error (0x80080005)*

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous
2017-10-26T00:42:48+00:00

Try resetting the software distribution folder:

Before carrying out this procedure, disconnect from the Internet. That means turning off Wi-Fi and disconnecting from a wired connection. If you don't, Windows 10 will indicate some files are in use and cannot be modified or the command will be non-responsive. Also, you should restart your computer after disconnecting from the Internet. The easiest way to do it is to enable Airplane mode from the Action Center.

  1. Press Windows Key + X on the keyboard and then select “Command Prompt (Admin)” from the menu.
  2. Stop the BITS, Cryptographic, MSI Installer and the Windows Update Services. To do this, type the following commands at a command prompt. Press the “ENTER” key after you type each command. 
                        net stop wuauserv



                    net stop cryptSvc



                    net stop bits



                    net stop msiserver
  3. Now rename the SoftwareDistribution and Catroot2 folder. You can do this by typing the following commands in the Command Prompt. Press the “ENTER” key after you type each command. 
                       ren C:\Windows\SoftwareDistribution SoftwareDistribution.old



                   ren C:\Windows\System32\catroot2 Catroot2.old
  4. Now, let’s restart the BITS, Cryptographic, MSI Installer and the Windows Update Services. Typethe following commands in the Command Prompt for this. Press the ENTER key after you type each command. 
                     net start wuauserv



                 net start cryptSvc



                 net start bits



                 net start msiserver
  5. Type Exit in the Command Prompt to close it and then restart the computer.

The update Windows Update might be trying to install is kb4041676.

Its causing a lot of problems for systems with Windows 10 1703.

This is Microsoft's current fix at the moment:

https://support.microsoft.com/en-us/help/404909...

I would avoid installing it until Microsoft issues a future cumulative update that surpasses it.

Was this answer helpful?

500+ people found this answer helpful.
0 comments

82 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2018-12-02T10:09:22+00:00

    I have same problem with windows update. I follow above steps in command prompt but after executing "net stop wuauserv" , it says it is not starting . When i execute "net start wuauserv" is says that error 2 occured.

    Was this answer helpful?

    30+ people found this answer helpful.
    0 comments
  2. Anonymous
    2018-08-24T09:18:56+00:00

    ren C:\Windows\SoftwareDistribution SoftwareDistribution.old 

    ren C:\Windows\System32\catroot2 Catroot2.old 

    These commands responds: " The file specified cannot be found"

    Was this answer helpful?

    20+ people found this answer helpful.
    0 comments
  3. Anonymous
    2020-02-03T17:14:23+00:00

    Hi all.

    I've just managed to solve this issue, not being able to find any solution over the Internet after several days of search, test and fail, so I'm sharing it here in case somebody is in the same situation. I hope it is not against any policy doing so.

    Version: Windows 10 Home/Pro x64 1803

    Issue:    Missing service Windows Update, as a result of deletion  ( sc delete wuauserv ) . Stupid stupid action, I know, but in Home edition, I was out of ideas to avoid automatic updates not having gpo.

                 Running services.msc doesnt show the Windows Update service. In Regedit the key[HKLM\SYSTEM\CurrentControlSet\Services\wuauserv] doesn't exist or is empty.

                 Windows Store update and download also show errors

    error:    0x80070424 when trying to refresh updates manually 

                 0x80070006 after a wrong .reg recovery

    Windows update troubleshooter, both the one in the windows settings or https://support.microsoft.com/en-us/help/10164 , fail to run. The last troubleshooter also includes running:

    DISM.exe /Online /Cleanup-image /Restorehealth  sfc /scannow

    I tried using a .reg available online to recover the service, located at this place: https://www.tenforums.com/tutorials/57567-restore-default-services-windows-10-a.html . The service was back but I have then the error  0x80070006.  It might be due to being a different or early Windows version.

    I asked a friend with a Professional 1803 version (we also used different languages for install and run Windows) to export his services\wuauserv registry. I imported it, restarted, and my updates are back. I honestly hope it might help someone out there. Best luck if you need to use it.

    Cheers,

    Joseps

    Do the registry import as usual: copy all the text under the line in Notepad or a text editor, save it, change the extension to .reg and run it. Accept the security warning and restart.

    edit 24/12/2019 , as per @k1nd3r suggestion I'm deleting an unnecessary blank right under the separation line :)

    Windows Registry Editor Version 5.00

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wuauserv]

    "DependOnService"=hex(7):72,00,70,00,63,00,73,00,73,00,00,00,00,00

    "Description"="@%systemroot%\system32\wuaueng.dll,-106"

    "DisplayName"="@%systemroot%\system32\wuaueng.dll,-105"

    "ErrorControl"=dword:00000001

    "FailureActions"=hex:80,51,01,00,00,00,00,00,00,00,00,00,03,00,00,00,14,00,00,\

      00,01,00,00,00,60,ea,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00

    "ImagePath"=hex(2):25,00,73,00,79,00,73,00,74,00,65,00,6d,00,72,00,6f,00,6f,00,\

      74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,73,\

      00,76,00,63,00,68,00,6f,00,73,00,74,00,2e,00,65,00,78,00,65,00,20,00,2d,00,\

      6b,00,20,00,6e,00,65,00,74,00,73,00,76,00,63,00,73,00,20,00,2d,00,70,00,00,\

      00

    "ObjectName"="LocalSystem"

    "RequiredPrivileges"=hex(7):53,00,65,00,41,00,75,00,64,00,69,00,74,00,50,00,72,\

      00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,43,00,72,00,\

      65,00,61,00,74,00,65,00,47,00,6c,00,6f,00,62,00,61,00,6c,00,50,00,72,00,69,\

      00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,43,00,72,00,65,00,\

      61,00,74,00,65,00,50,00,61,00,67,00,65,00,46,00,69,00,6c,00,65,00,50,00,72,\

      00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,54,00,63,00,\

      62,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,\

      00,41,00,73,00,73,00,69,00,67,00,6e,00,50,00,72,00,69,00,6d,00,61,00,72,00,\

      79,00,54,00,6f,00,6b,00,65,00,6e,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,\

      00,67,00,65,00,00,00,53,00,65,00,49,00,6d,00,70,00,65,00,72,00,73,00,6f,00,\

      6e,00,61,00,74,00,65,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,00,67,00,65,\

      00,00,00,53,00,65,00,49,00,6e,00,63,00,72,00,65,00,61,00,73,00,65,00,51,00,\

      75,00,6f,00,74,00,61,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,00,67,00,65,\

      00,00,00,53,00,65,00,53,00,68,00,75,00,74,00,64,00,6f,00,77,00,6e,00,50,00,\

      72,00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,44,00,65,\

      00,62,00,75,00,67,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,\

      00,00,53,00,65,00,42,00,61,00,63,00,6b,00,75,00,70,00,50,00,72,00,69,00,76,\

      00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,52,00,65,00,73,00,74,00,\

      6f,00,72,00,65,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,00,\

      00,53,00,65,00,53,00,65,00,63,00,75,00,72,00,69,00,74,00,79,00,50,00,72,00,\

      69,00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,54,00,61,00,6b,\

      00,65,00,4f,00,77,00,6e,00,65,00,72,00,73,00,68,00,69,00,70,00,50,00,72,00,\

      69,00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,4c,00,6f,00,61,\

      00,64,00,44,00,72,00,69,00,76,00,65,00,72,00,50,00,72,00,69,00,76,00,69,00,\

      6c,00,65,00,67,00,65,00,00,00,53,00,65,00,4d,00,61,00,6e,00,61,00,67,00,65,\

      00,56,00,6f,00,6c,00,75,00,6d,00,65,00,50,00,72,00,69,00,76,00,69,00,6c,00,\

      65,00,67,00,65,00,00,00,00,00

    "ServiceSidType"=dword:00000001

    "Start"=dword:00000003

    "SvcHostSplitDisable"=dword:00000001

    "SvcMemHardLimitInMB"=dword:000000f6

    "SvcMemMidLimitInMB"=dword:000000a7

    "SvcMemSoftLimitInMB"=dword:00000058

    "Type"=dword:00000020

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wuauserv\Parameters]

    "ServiceDll"=hex(2):25,00,73,00,79,00,73,00,74,00,65,00,6d,00,72,00,6f,00,6f,\

      00,74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,\

      77,00,75,00,61,00,75,00,65,00,6e,00,67,00,2e,00,64,00,6c,00,6c,00,00,00

    "ServiceDllUnloadOnStop"=dword:00000001

    "ServiceMain"="WUServiceMain"

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wuauserv\Security]

    "Security"=hex:01,00,14,80,78,00,00,00,84,00,00,00,14,00,00,00,30,00,00,00,02,\

      00,1c,00,01,00,00,00,02,80,14,00,ff,00,0f,00,01,01,00,00,00,00,00,01,00,00,\

      00,00,02,00,48,00,03,00,00,00,00,00,14,00,9d,00,02,00,01,01,00,00,00,00,00,\

      05,0b,00,00,00,00,00,18,00,ff,01,0f,00,01,02,00,00,00,00,00,05,20,00,00,00,\

      20,02,00,00,00,00,14,00,ff,01,0f,00,01,01,00,00,00,00,00,05,12,00,00,00,01,\

      01,00,00,00,00,00,05,12,00,00,00,01,01,00,00,00,00,00,05,12,00,00,00

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wuauserv\TriggerInfo]

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wuauserv\TriggerInfo\0]

    "Type"=dword:00000005

    "Action"=dword:00000001

    "Guid"=hex:e6,ca,9f,65,db,5b,a9,4d,b1,ff,ca,2a,17,8d,46,e0

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wuauserv\TriggerInfo\1]

    "Type"=dword:00000005

    "Action"=dword:00000001

    "Guid"=hex:c8,46,fb,54,89,f0,4c,46,b1,fd,59,d1,b6,2c,3b,50

    Was this answer helpful?

    10+ people found this answer helpful.
    0 comments
  4. Anonymous
    2018-06-21T20:18:38+00:00

    hi Andre i have make a procedur but the system don't show the upgrade, only search "cheking for updates... for much time

    Help me please.

    Was this answer helpful?

    10+ people found this answer helpful.
    0 comments