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Atapi.sys BSOD

Anonymous
2018-11-23T17:02:42+00:00

I have been fighting this for a long time.  My PC keeps BSOD on me at random times both while in use and not in use.  The BSOD error states Driver IQRL Not Less or Equal and the offending file is atapi.sys.  I have updated every driver I can access.  I have run memtest86 and the RAM checks out ok.  I have run multiple scans on all my HDs and they check out ok.  This is driving me insane and I cannot figure out how to fix it.  It ran stable all day yesterday with no problems and today I will not even boot properly.  I am writing this in safe mode.  Any assistance would be more than appreciated.

System reliability give this bugcheck: 0x000000d1 (0x00000000dff41048, 0x0000000000000005, 0x0000000000000000, 0xfffff804b48d2344).

The minidump is below:

*******************************************************************************

*                                                                             *

*                        Bugcheck Analysis                                    *

*                                                                             *

*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)

An attempt was made to access a pageable (or completely invalid) address at an

interrupt request level (IRQL) that is too high.  This is usually

caused by drivers using improper addresses.

If kernel debugger is available get stack backtrace.

Arguments:

Arg1: 00000000dff44048, memory referenced

Arg2: 0000000000000005, IRQL

Arg3: 0000000000000000, value 0 = read operation, 1 = write operation

Arg4: fffff80b2c1b2344, address which referenced memory

Debugging Details:

KEY_VALUES_STRING: 1

STACKHASH_ANALYSIS: 1

TIMELINE_ANALYSIS: 1

DUMP_CLASS: 1

DUMP_QUALIFIER: 400

BUILD_VERSION_STRING:  17134.1.amd64fre.rs4_release.180410-1804

DUMP_TYPE:  2

BUGCHECK_P1: dff44048

BUGCHECK_P2: 5

BUGCHECK_P3: 0

BUGCHECK_P4: fffff80b2c1b2344

READ_ADDRESS: fffff8037d2ef388: Unable to get MiVisibleState

Unable to get NonPagedPoolStart

Unable to get NonPagedPoolEnd

Unable to get PagedPoolStart

Unable to get PagedPoolEnd

 00000000dff44048

CURRENT_IRQL:  5

FAULTING_IP:

atapi!AtapiSendAtaCommand+304

fffff80b`2c1b2344 498b7348        mov     rsi,qword ptr [r11+48h]

CPU_COUNT: 4

CPU_MHZ: 906

CPU_VENDOR:  AuthenticAMD

CPU_FAMILY: 10

CPU_MODEL: 2

CPU_STEPPING: 2

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

BUGCHECK_STR:  AV

PROCESS_NAME:  svchost.exe

ANALYSIS_SESSION_HOST:  HATTON-DESKTOP

ANALYSIS_SESSION_TIME:  11-23-2018 10:48:47.0291

ANALYSIS_VERSION: 10.0.17763.132 amd64fre

TRAP_FRAME:  ffffa00bd52adca0 -- (.trap 0xffffa00bd52adca0)

NOTE: The trap frame does not contain all registers.

Some register values may be zeroed or incorrect.

rax=00000000dff44000 rbx=0000000000000000 rcx=0000000000008008

rdx=0000000000008008 rsi=0000000000000000 rdi=0000000000000000

rip=fffff80b2c1b2344 rsp=ffffa00bd52ade30 rbp=ffffa90c07a841a0

 r8=0000000000000001  r9=0000000000000000 r10=ffff8001f6b39000

r11=ffffa00bd52ade70 r12=0000000000000000 r13=0000000000000000

r14=0000000000000000 r15=0000000000000000

iopl=0         nv up ei pl zr na po nc

atapi!AtapiSendAtaCommand+0x304:

fffff80b2c1b2344 498b7348        mov     rsi,qword ptr [r11+48h] ds:ffffa00bd52adeb8=ffffa90c093cd780

Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff8037d05c269 to fffff8037d04b690

STACK_TEXT: 

ffffa00bd52adb58 fffff8037d05c269 : 000000000000000a 00000000dff44048 0000000000000005 0000000000000000 : nt!KeBugCheckEx

ffffa00bd52adb60 fffff8037d058ee5 : 0000000000000000 0000000000000000 ffffa90c0aaabaf0 fffff8037cf7df83 : nt!KiBugCheckDispatch+0x69

ffffa00bd52adca0 fffff80b2c1b2344 : ffffa90c093cdb68 ffffa90c093cdbb0 ffffa90c093cdbb0 ffffa90c07a856a8 : nt!KiPageFault+0x425

ffffa00bd52ade30 fffff80b2c1b1e05 : ffffa00bd52ae050 ffffa90c093cdb68 ffffa90c07a841a0 ffffa90c093cd780 : atapi!AtapiSendAtaCommand+0x304

ffffa00bd52adea0 fffff80b2c1b15d8 : ffffa90c093cdb68 fffff8037ced9097 0000000000000001 fffff8037ce3d7e6 : atapi!AtapiHandleAtaCommand+0x45

ffffa00bd52aded0 fffff80b2c1c650b : 000000000000003c 0000000200000000 000000000000f000 ffffa90c07ae0878 : atapi!AtapiHwStartIo+0x68

ffffa00bd52adf00 fffff80b2c1cd09d : ffffa90c08fc58f0 ffffa90c083d9b20 000000000000003c ffffa90c093cd901 : ataport!CallMiniPortHwStartIo+0x127

ffffa00bd52adfa0 fffff8037d04c792 : ffffa90c093cd780 fffff80b2c1c201a ffffa90c07a98518 ffffa90c08e36930 : ataport!IdeStartCrbSynchronized+0x6d

ffffa00bd52adfd0 fffff80b2c1ccfef : ffffa90c07a89e80 fffff80b2c1cd030 ffffa90c093cd780 0000000000060000 : nt!KeSynchronizeExecution+0x42

ffffa00bd52ae010 fffff80b2c17115f : ffffa90c093cd988 0000000000000000 0000000000010000 ffffa00bd52ae190 : ataport!IdeStartIoCallBack+0x26f

ffffa00bd52ae0d0 fffff8037ce3c62f : ffffa90c093cd988 000000000000f000 0000000000001000 0000000000000000 : PCIIDEX!BmReceiveScatterGatherList+0x1f

ffffa00bd52ae100 fffff8037ce3c1eb : ffffa90c08e3d8c0 ffffa90c08e36930 0000000000000000 ffffa90c00000000 : hal!HalpAllocateAdapterCallbackV2+0x16f

ffffa00bd52ae190 fffff8037ce3bb83 : 0000000000010000 0000000000000010 ffffa90c093cd820 ffffa90c08e3d8c0 : hal!HalAllocateAdapterChannelV2+0x137

ffffa00bd52ae1e0 fffff8037ce3376e : 0000000000000000 ffffa90c08e3d8c0 0000000000000000 0000000000010000 : hal!HalAllocateAdapterChannel+0x33

ffffa00bd52ae220 fffff80b2c1710e1 : ffffa90c093cd780 ffffa90c08e3d8c0 ffffa90c000001c0 0000000000000000 : hal!HalBuildScatterGatherListV2+0x1a77e

ffffa00bd52ae2b0 fffff80b2c1cccf3 : ffffa90c093cd780 ffffa90c07a99750 0000000000000000 ffffd2ee94a1a7b5 : PCIIDEX!BmSetup+0x71

ffffa00bd52ae320 fffff80b2c1cb98c : ffffa90c07a841a0 ffffa90c093cd780 ffffa90c093cd780 ffffa90c093cd780 : ataport!IdeDispatchChannelRequest+0x113

ffffa00bd52ae350 fffff80b2c1cb8c7 : 0000000000000001 ffffa90c0c8efd78 0000000000226d14 fffff8037cfb5723 : ataport!IdeStartChannelRequest+0x48

ffffa00bd52ae380 fffff80b2c1ccb6f : ffffa90c07a99725 ffffa90c0c240000 ffffa90c0c2f0102 ffffa90c00010000 : ataport!IdeStartDeviceRequest+0x353

ffffa00bd52ae470 fffff80b2c1c8526 : ffffa90c0c2f94d0 ffffa90c093cd780 ffffa90c0c2f94d0 ffffa90c08e81760 : ataport!IdePortPdoDispatch+0xc3

ffffa00bd52ae4a0 fffff8037cedcef9 : 0000000000000000 0000000000000000 ffffa90c093a1408 fffff8037ceaaf76 : ataport!IdePortDispatch+0x16

ffffa00bd52ae4d0 fffff80b2bdd12b7 : ffffa90c0c2f94d0 fffff80b2c483a37 ffffa90c093a1408 ffffbe0500000000 : nt!IofCallDriver+0x59

ffffa00bd52ae510 fffff80b2bdd10b9 : ffffa90c0848a010 0000000000000007 ffffa90c0c2f9630 fffff8037cf26624 : ACPI!ACPIIrpDispatchDeviceControl+0x97

ffffa00bd52ae550 fffff8037cedcef9 : 0000000000000007 ffffa90c0c8f55e0 0000000000010000 ffffa90c08e81760 : ACPI!ACPIDispatchIrp+0xa9

ffffa00bd52ae5d0 fffff80b2ced3818 : ffffa90c0a6efa90 0000000000000001 ffffa90c0c8f55e0 0000000000010000 : nt!IofCallDriver+0x59

ffffa00bd52ae610 fffff80b2ced2f6e : 0000000000000000 0000000000000000 0000000000010000 ffffa90c0a6ef5d0 : CLASSPNP!SubmitTransferPacket+0x1f8

ffffa00bd52ae650 fffff80b2ced2c3f : ffffa90c00000000 ffffa90c0c8f55e0 0000000000000000 0000000000020000 : CLASSPNP!ServiceTransferRequest+0x27e

ffffa00bd52ae700 fffff80b2ced2ad4 : 000000000c8cf9ca 000000000c8d07fd ffffa90c0a6ef5d0 0000000000000000 : CLASSPNP!ClassReadWrite+0x15f

ffffa00bd52ae750 fffff8037cedcef9 : 0000000000000000 ffffa90c0c84e3f8 0000000000000001 0000000000000000 : CLASSPNP!ClassGlobalDispatch+0x24

ffffa00bd52ae780 fffff80b2d035088 : ffff6e71b74493b4 fffff78000000008 0000000002d9ced8 fffff8037cf243ee : nt!IofCallDriver+0x59

ffffa00bd52ae7c0 ffff6e71b74493b4 : fffff78000000008 0000000002d9ced8 fffff8037cf243ee 00000000000010da : bdisk+0x5088

ffffa00bd52ae7c8 fffff78000000008 : 0000000002d9ced8 fffff8037cf243ee 00000000000010da fffff8037cedcef9 : 0xffff6e71`b74493b4

ffffa00bd52ae7d0 0000000002d9ced8 : fffff8037cf243ee 00000000000010da fffff8037cedcef9 0000000000226d14 : 0xfffff780`00000008

ffffa00bd52ae7d8 fffff8037cf243ee : 00000000000010da fffff8037cedcef9 0000000000226d14 ffffa00bd4fbe258 : 0x2d9ced8

ffffa00bd52ae7e0 fffff80b2c011eaf : 0000000000000000 ffffa90c08f749d0 ffffa90c0a6ef5d0 0000000000000001 : nt!KeQueryUnbiasedInterruptTimePrecise+0x6e

ffffa00bd52ae830 fffff8037cedcef9 : 0000000100000001 0000000002da134d 0000000000000000 ffffa90c08fa0ad0 : partmgr!PmGlobalDispatch+0xff

ffffa00bd52ae8b0 fffff80b2c012598 : 0000000000000000 ffffa90c0c8d81f0 ffffbe05f2a5a960 0000000000000000 : nt!IofCallDriver+0x59

ffffa00bd52ae8f0 fffff80b2c011e16 : 0000000000000000 ffffa90c08fb7cb0 ffffa90c08fb7b60 ffffa90c0a6ef5d0 : partmgr!PartitionIo+0x178

ffffa00bd52ae980 fffff8037cedcef9 : ffffa90c08fe09f0 fffff80b2c013dfb 0000000000000000 ffffa90c08fb2dc0 : partmgr!PmGlobalDispatch+0x66

ffffa00bd52aea00 fffff80b2c0e1107 : ffffa90c08fb2dc0 0000000000000001 0000000002da134b 0000000000000000 : nt!IofCallDriver+0x59

ffffa00bd52aea40 fffff8037cedcef9 : ffffa00bd52aeb59 fffff80b2ccd1048 ffffa90c0a6ef5d0 fffff80b2ce842b7 : volmgr!VmReadWrite+0xf7

ffffa00bd52aea80 fffff80b2ccc56e0 : 0000000000000000 ffffa00bd52aeb59 ffffa90c0a6ef5d0 0000000000000000 : nt!IofCallDriver+0x59

ffffa00bd52aeac0 fffff80b2ccc4e47 : ffffa00bd52aed10 ffffa00bd52aed30 ffffa90c00010000 0000000000000000 : fvevol!FveFilterRundownReadWrite+0x880

ffffa00bd52aebc0 fffff8037cedcef9 : ffffa00bd52aec00 ffffa00bd52aec70 000100000bc23050 0000000000000000 : fvevol!FveFilterRundownRead+0x27

ffffa00bd52aebf0 fffff80b2ce840a9 : 0000000000000000 ffffa90c08faad90 ffffa00bd45efcc8 0000000000000000 : nt!IofCallDriver+0x59

ffffa00bd52aec30 fffff80b2ce852f2 : 0000000000000002 ffffa00bd52aed70 ffffa90c0a6ef5d0 fffff80300000001 : iorate!IoRateIssueAndRecordIo+0x79

ffffa00bd52aec70 fffff80b2ce82468 : 0000000000000000 0000000000120012 ffffbe05f2a56db4 0000000000000000 : iorate!IoRateProcessIrp+0x186

ffffa00bd52aedc0 fffff8037cedcef9 : 0000000000000000 0000000000000000 ffffa90c093a1180 ffffa00bd4fbe2a0 : iorate!IoRateDispatchReadWrite+0x1458

ffffa00bd52aee00 fffff80b2cd7102d : ffffa90c07a68bc0 fffff80b2cd8b9b2 0000000000000000 0000007300000003 : nt!IofCallDriver+0x59

ffffa00bd52aee40 fffff8037cedcef9 : ffffa90c090a1190 fffff80b2cdc6eec ffffa00bd4fbe200 ffffa00bd4fbe200 : volume!VolumePassThrough+0x1d

ffffa00bd52aee70 fffff80b2cd831ec : ffffa00bd52af000 ffffa00bd52a9000 0000025000000000 00000034464d85d4 : nt!IofCallDriver+0x59

ffffa00bd52aeeb0 fffff80b2cd817e9 : ffffa00bd45efcc8 0000000000000000 ffffbe0500120012 ffffbe05f2a56db4 : volsnap!VolSnapReadFilter+0x19ec

ffffa00bd52aeee0 fffff8037cedcef9 : 0000000000000000 ffffa00bd52af000 ffffa00bd4fbe1d8 0000000000000000 : volsnap!VolSnapRead+0x19

ffffa00bd52aef10 fffff80b2c3af546 : ffffa90c0bc23018 ffffa90c0c84e010 ffffa00bd4fbe200 ffffa90c0c8c0001 : nt!IofCallDriver+0x59

ffffa00bd52aef50 fffff8037d04eb87 : ffffa00bd4fbe1d8 0000000000000000 0000000000000000 0000000000000000 : Ntfs!NtfsStorageDriverCallout+0x16

ffffa00bd52aef80 fffff8037d04eb4d : 0000000000006000 ffffa90c0b905700 0000000000000004 fffff8037cf0275a : nt!KxSwitchKernelStackCallout+0x27

ffffa00bd45efae0 fffff8037cf0275a : 0000000000000012 0000000000000012 0000000000000000 fffff80b2c3994d2 : nt!KiSwitchKernelStackContinue

ffffa00bd45efb00 fffff8037cf0259e : fffff80b2c3af530 0000000000006000 0000000000000000 ffffa90c090a1040 : nt!KiExpandKernelStackAndCalloutOnStackSegment+0x12a

ffffa00bd45efb80 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : nt!KiExpandKernelStackAndCalloutSwitchStack+0x9e

THREAD_SHA1_HASH_MOD_FUNC:  dc1a475e39a14088f12a79aa3f8b8c4abf881297

THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  afcfad58aeceb7511d968ffa5cfbdcee072d208a

THREAD_SHA1_HASH_MOD:  e7e03b8cf381b23eaa6035417ceb69d065fe96da

FOLLOWUP_IP:

atapi!AtapiSendAtaCommand+304

fffff80b`2c1b2344 498b7348        mov     rsi,qword ptr [r11+48h]

FAULT_INSTR_CODE:  48738b49

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  atapi!AtapiSendAtaCommand+304

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atapi

IMAGE_NAME:  atapi.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  0

IMAGE_VERSION:  10.0.17093.1000

STACK_COMMAND:  .thread ; .cxr ; kb

BUCKET_ID_FUNC_OFFSET:  304

FAILURE_BUCKET_ID:  AV_atapi!AtapiSendAtaCommand

BUCKET_ID:  AV_atapi!AtapiSendAtaCommand

PRIMARY_PROBLEM_CLASS:  AV_atapi!AtapiSendAtaCommand

TARGET_TIME:  2018-11-23T16:16:51.000Z

OSBUILD:  17134

OSSERVICEPACK:  407

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK:  272

PRODUCT_TYPE:  1

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

OSEDITION:  Windows 10 WinNt TerminalServer SingleUserTS

OS_LOCALE: 

USER_LCID:  0

OSBUILD_TIMESTAMP:  2018-11-01 01:56:19

BUILDDATESTAMP_STR:  180410-1804

BUILDLAB_STR:  rs4_release

BUILDOSVER_STR:  10.0.17134.1.amd64fre.rs4_release.180410-1804

ANALYSIS_SESSION_ELAPSED_TIME:  21d0

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:av_atapi!atapisendatacommand

FAILURE_ID_HASH:  {4104d1be-1784-5b87-60e8-584dea53eeb0}

Followup:     MachineOwner

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2018-11-23T20:43:41+00:00

    In one of the crashes the PSANHost.exe was the process that crashed:

    Owning Process ffffad8255c802c0 Image: PSANHost.exe

    The PSANHost.exe is a Panda process.

    As all the errors appear to point to the atapi.sys the error may be occurring as Panda scans an atapi device.

    What I might suggest is to temporarily uninstall Panda and use Windows built-in antivirus (Windows Defender) and firewall.

    If the error does re-occur can you provide the following file which has more information on the crash:

    C:\Windows\MEMORY.DMP

    The memory.dmp file will be quite large, you could zip and compress the memory.dmp file with a third party application such as 7-Zip

    0 comments
  2. Anonymous
    2018-11-23T19:40:48+00:00

    Yeah, sure.  Files located here.

    https://1drv.ms/f/s!AgH45R9nWzOdgwGM-X8zqSB6gGNt

    0 comments
  3. Anonymous
    2018-11-23T19:24:39+00:00

    Are you able to provide the minidump files via a public folder on OneDrive or similar site?

    0 comments
  4. Anonymous
    2018-11-23T18:32:33+00:00

    Thanks for that.  I removed Comodo while in safe mode and am now able to boot into standard mode.  System ran stable for about 45 min and then crashed during use with the same failure mode.  I do not see a reference to bdisk in this dump.

    Minidump below:

    *******************************************************************************

    *                                                                             *

    *                        Bugcheck Analysis                                    *

    *                                                                             *

    *******************************************************************************

    DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)

    An attempt was made to access a pageable (or completely invalid) address at an

    interrupt request level (IRQL) that is too high.  This is usually

    caused by drivers using improper addresses.

    If kernel debugger is available get stack backtrace.

    Arguments:

    Arg1: 00000000dff44048, memory referenced

    Arg2: 0000000000000005, IRQL

    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation

    Arg4: fffff805fbfa2344, address which referenced memory

    Debugging Details:

    KEY_VALUES_STRING: 1

    STACKHASH_ANALYSIS: 1

    TIMELINE_ANALYSIS: 1

    DUMP_CLASS: 1

    DUMP_QUALIFIER: 400

    BUILD_VERSION_STRING:  17134.1.amd64fre.rs4_release.180410-1804

    DUMP_TYPE:  2

    BUGCHECK_P1: dff44048

    BUGCHECK_P2: 5

    BUGCHECK_P3: 0

    BUGCHECK_P4: fffff805fbfa2344

    READ_ADDRESS: Unable to get NonPagedPoolStart

    Unable to get NonPagedPoolEnd

    Unable to get PagedPoolStart

    Unable to get PagedPoolEnd

     00000000dff44048

    CURRENT_IRQL:  5

    FAULTING_IP:

    atapi!AtapiSendAtaCommand+304

    fffff805`fbfa2344 498b7348        mov     rsi,qword ptr [r11+48h]

    CPU_COUNT: 4

    CPU_MHZ: 906

    CPU_VENDOR:  AuthenticAMD

    CPU_FAMILY: 10

    CPU_MODEL: 2

    CPU_STEPPING: 2

    CUSTOMER_CRASH_COUNT:  1

    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

    BUGCHECK_STR:  AV

    PROCESS_NAME:  System

    ANALYSIS_SESSION_HOST:  HATTON-DESKTOP

    ANALYSIS_SESSION_TIME:  11-23-2018 12:25:37.0285

    ANALYSIS_VERSION: 10.0.17763.132 amd64fre

    TRAP_FRAME:  ffffe9869ab94890 -- (.trap 0xffffe9869ab94890)

    NOTE: The trap frame does not contain all registers.

    Some register values may be zeroed or incorrect.

    rax=00000000dff44000 rbx=0000000000000000 rcx=0000000000008008

    rdx=0000000000008008 rsi=0000000000000000 rdi=0000000000000000

    rip=fffff805fbfa2344 rsp=ffffe9869ab94a20 rbp=ffffcf01076841a0

     r8=0000000000000001  r9=0000000000000000 r10=ffffbf0193bce000

    r11=ffffe9869ab94a60 r12=0000000000000000 r13=0000000000000000

    r14=0000000000000000 r15=0000000000000000

    iopl=0         nv up ei pl zr na po nc

    atapi!AtapiSendAtaCommand+0x304:

    fffff805fbfa2344 498b7348        mov     rsi,qword ptr [r11+48h] ds:ffffe9869ab94aa8=ffffcf0110092010

    Resetting default scope

    LAST_CONTROL_TRANSFER:  from fffff800b1bc1269 to fffff800b1bb0690

    STACK_TEXT: 

    ffffe9869ab94748 fffff800b1bc1269 : 000000000000000a 00000000dff44048 0000000000000005 0000000000000000 : nt!KeBugCheckEx

    ffffe9869ab94750 fffff800b1bbdee5 : 000000000000a004 0000000000000000 0000000000000000 ffffbf0193bce000 : nt!KiBugCheckDispatch+0x69

    ffffe9869ab94890 fffff805fbfa2344 : ffffcf01100923f8 ffffcf0110092440 ffffcf0110092440 ffffcf01076856a8 : nt!KiPageFault+0x425

    ffffe9869ab94a20 fffff805fbfa1e05 : ffffcf01076e0850 ffffcf01100923f8 ffffcf01076841a0 ffffcf0110092010 : atapi!AtapiSendAtaCommand+0x304

    ffffe9869ab94a90 fffff805fbfa15d8 : ffffcf01100923f8 fffff805fbfa21ad ffffcf01100923f8 0000000000000001 : atapi!AtapiHandleAtaCommand+0x45

    ffffe9869ab94ac0 fffff805fbfb650b : 000000000000003c fffff805fbfa2040 ffffcf010e22f000 ffffcf01076e0808 : atapi!AtapiHwStartIo+0x68

    ffffe9869ab94af0 fffff805fbfbd09d : fffff805fbfc9000 fffff805fbfb6500 000000000000003c ffffcf0110092101 : ataport!CallMiniPortHwStartIo+0x127

    ffffe9869ab94b90 fffff800b1bb1792 : ffffcf0110092010 fffff805fbfb201a ffffcf0107694860 ffffcf01089c44e0 : ataport!IdeStartCrbSynchronized+0x6d

    ffffe9869ab94bc0 fffff805fbfbcfef : ffffcf01089eb080 fffff805fbfbd030 ffffcf0110092010 fffff800b2381700 : nt!KeSynchronizeExecution+0x42

    ffffe9869ab94c00 fffff805fbf6115f : ffffcf0110092140 0000000000000000 ffffcf010e230000 ffffe9869ab94d80 : ataport!IdeStartIoCallBack+0x26f

    ffffe9869ab94cc0 fffff800b238062f : ffffcf0110092140 ffffcf010e22f000 0000000000001000 0000000000000001 : PCIIDEX!BmReceiveScatterGatherList+0x1f

    ffffe9869ab94cf0 fffff800b23801eb : ffffcf01089e7060 ffffcf01089c44e0 ffffcf010d46c401 ffffcf0100000000 : hal!HalpAllocateAdapterCallbackV2+0x16f

    ffffe9869ab94d80 fffff800b237fb83 : 0000000000004000 0000000000000004 ffffcf01100920b0 ffffcf01089e7060 : hal!HalAllocateAdapterChannelV2+0x137

    ffffe9869ab94dd0 fffff800b237776e : 0000000000000001 ffffcf01089e7060 0000000000000000 0000000000004000 : hal!HalAllocateAdapterChannel+0x33

    ffffe9869ab94e10 fffff805fbf610e1 : ffffcf0110092010 ffffcf01089e7060 ffffcf01000000a0 ffffcf010e22c000 : hal!HalBuildScatterGatherListV2+0x1a77e

    ffffe9869ab94ea0 fffff805fbfbccf3 : ffffcf0110092010 ffffcf0108987750 0000000000000001 fffffc930e723d4e : PCIIDEX!BmSetup+0x71

    ffffe9869ab94f10 fffff805fbfbb98c : ffffcf01076841a0 ffffcf0110092010 ffffcf0110092010 ffffcf0110092010 : ataport!IdeDispatchChannelRequest+0x113

    ffffe9869ab94f40 fffff805fbfbb8c7 : 0000000000000001 fffff805fbf61140 0000000000226d11 ffffcf0108b76901 : ataport!IdeStartChannelRequest+0x48

    ffffe9869ab94f70 fffff805fbfbcb6f : ffffcf0108987735 ffffcf010b0a0000 ffffcf010eaf0103 ffffcf0100004000 : ataport!IdeStartDeviceRequest+0x353

    ffffe9869ab95060 fffff805fbfb8526 : ffffcf010eaffb80 ffffcf0110092010 ffffcf010eaffb80 ffffcf01089ff840 : ataport!IdePortPdoDispatch+0xc3

    ffffe9869ab95090 fffff800b1a41ef9 : ffffcf010eaffb80 0000000000000001 ffffcf01089ff840 ffffcf0112849000 : ataport!IdePortDispatch+0x16

    ffffe9869ab950c0 fffff805fbbc12b7 : ffffcf010eaffb80 fffff805fbfbcb6f ffffcf0108987735 ffffcf010b0a0000 : nt!IofCallDriver+0x59

    ffffe9869ab95100 fffff805fbbc10b9 : ffffcf01089a3be0 0000000000000007 ffffcf010eaffce0 fffff800b1a8b624 : ACPI!ACPIIrpDispatchDeviceControl+0x97

    ffffe9869ab95140 fffff800b1a41ef9 : 0000000000000007 ffffcf010e23a750 0000000000004000 ffffcf01089ff840 : ACPI!ACPIDispatchIrp+0xa9

    ffffe9869ab951c0 fffff805fcb93818 : 0000000000000000 ffffcf010e23a750 ffffcf010e23a750 0000000000004000 : nt!IofCallDriver+0x59

    ffffe9869ab95200 fffff805fcb92f6e : 0000000000000000 ffffcf010e22c000 0000000000004000 ffffcf010fc39b80 : CLASSPNP!SubmitTransferPacket+0x1f8

    ffffe9869ab95240 fffff805fcb93b4a : ffffcf0100000000 ffffcf010e23a750 ffffcf010fc39b00 ffffcf0100020000 : CLASSPNP!ServiceTransferRequest+0x27e

    ffffe9869ab952f0 fffff805fcb92ce4 : ffffcf0108bc31b0 ffffcf0108bc3060 ffffcf0108bc31b0 ffffcf010fc39b80 : CLASSPNP!ClasspEnqueueIdleRequest+0x1da

    ffffe9869ab953b0 fffff805fcb92ad4 : 0000000000000000 00000000000086c4 ffffcf010fc39b80 0000000000000000 : CLASSPNP!ClassReadWrite+0x204

    ffffe9869ab95400 fffff800b1a41ef9 : 0000000000226d11 fffff800b1aba546 ffffcf0108b01830 ffffcf0108b19b20 : CLASSPNP!ClassGlobalDispatch+0x24

    ffffe9869ab95430 fffff805fbe01f7e : 0000000000000000 ffffcf0108b199d0 ffffcf010fc39b80 ffffcf010fc39d70 : nt!IofCallDriver+0x59

    ffffe9869ab95470 fffff800b1a41ef9 : 00000000000086c4 ffffcf0108b19b20 00000000c8c1eebe ffffcf0108b0e880 : partmgr!PmGlobalDispatch+0x1ce

    ffffe9869ab954f0 fffff805fbe02598 : ffffcf011003cb80 ffffcf011003cd70 0000000000000000 ffffcf0114274010 : nt!IofCallDriver+0x59

    ffffe9869ab95530 fffff805fbe01f9b : 0000000000000001 ffffcf0108afecb0 ffffcf0108afeb60 ffffcf010fc39b80 : partmgr!PartitionIo+0x178

    ffffe9869ab955c0 fffff800b1a41ef9 : ffffcf0108b44d00 fffff805fbe03dfb 0000000000000000 ffffcf0108afadc0 : partmgr!PmGlobalDispatch+0x1eb

    ffffe9869ab95640 fffff805fbed1107 : ffffcf0108afadc0 0000000000000001 00000000c8c1eebd fffff78000000008 : nt!IofCallDriver+0x59

    ffffe9869ab95680 fffff800b1a41ef9 : ffffe9869ab95799 fffff805fc991038 ffffcf010fc39b80 ffffcf0108afac70 : volmgr!VmReadWrite+0xf7

    ffffe9869ab956c0 fffff805fc9856e0 : ffffcf0108bee180 ffffe9869ab95799 ffffcf010fc39b80 ffffcf0108afac70 : nt!IofCallDriver+0x59

    ffffe9869ab95700 fffff805fc984dec : 0000000000000000 000000000000000f 0000000000000000 ffffcf0108bee180 : fvevol!FveFilterRundownReadWrite+0x880

    ffffe9869ab95800 fffff800b1a41ef9 : ffffe9869ab958b0 ffffe9869ab95920 000040009ab958c0 0000000000000002 : fvevol!FveFilterRundownWrite+0x4c

    ffffe9869ab958a0 fffff805fcb440a9 : 0000000000000002 ffffcf0108b4ed10 ffffcf010fc39b80 0000000000000000 : nt!IofCallDriver+0x59

    ffffe9869ab958e0 fffff805fcb452f2 : 0000000000000002 ffffe9869ab95a20 ffffcf010fc39b80 fffff800b1bb7765 : iorate!IoRateIssueAndRecordIo+0x79

    ffffe9869ab95920 fffff805fcb42468 : ffffcf01076688c0 ffffcf0108bf7840 ffffcf0108bf5700 ffffbf0193739180 : iorate!IoRateProcessIrp+0x186

    ffffe9869ab95a70 fffff800b1a41ef9 : 0000000000000000 fffff800b1a40628 0000000000000000 fffff800b1a683eb : iorate!IoRateDispatchReadWrite+0x1458

    ffffe9869ab95ab0 fffff805fca3102d : ffffe9869ab95bc0 fffff800b1a683a4 ffffe9869ab95bc8 ffffcf0108c42e90 : nt!IofCallDriver+0x59

    ffffe9869ab95af0 fffff800b1a41ef9 : ffffcf011003cb00 fffff800b1a68375 ffffe9869ab94d80 ffffcf01089c45a8 : volume!VolumePassThrough+0x1d

    ffffe9869ab95b20 fffff805fca63b86 : ffffcf010fc39b80 0000000000000000 0000000000000000 ffffbf0193739180 : nt!IofCallDriver+0x59

    ffffe9869ab95b60 fffff805fca63eab : ffffe9869ab96000 ffffe9869ab90000 ffffcf010fc39b80 ffffcf0108c3f190 : volsnap!VspCallStorageDriver+0x4e

    ffffe9869ab95bc0 fffff805fca8def8 : ffffcf0108b9ba00 ffffe9869ab95c79 ffffcf0108b9ba00 ffffcf0108b9ba00 : volsnap!VspAsynchronousIo+0x143

    ffffe9869ab95c00 fffff805fca8c7ad : ffffcf0114102f40 ffffcf0100000000 ffffcf0108b9d890 ffffcf010fc39b80 : volsnap!VspWriteVolumePhase25+0x5b8

    ffffe9869ab95ce0 fffff805fca860c4 : ffffcf0114102f98 ffffcf01076688e0 ffffcf01076689d0 ffffcf0107668830 : volsnap!VspWriteVolumePhase22+0x4d

    ffffe9869ab95d10 fffff800b1a7a4f7 : ffffcf0108bf5700 0000000000000080 fffff805fca86000 00000224a43b7dfe : volsnap!VspWorkerThread+0xc4

    ffffe9869ab95d50 fffff800b1bb7b06 : ffffbf0193690180 ffffcf0108bf5700 fffff800b1a7a4b0 0000000000000000 : nt!PspSystemThreadStartup+0x47

    ffffe9869ab95da0 0000000000000000 : ffffe9869ab96000 ffffe9869ab90000 0000000000000000 0000000000000000 : nt!KiStartSystemThread+0x16

    THREAD_SHA1_HASH_MOD_FUNC:  b0327fa1514d3cc1900f9812b4df6f99e0f22fe0

    THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  9f8061ff080248a6c141f853fde7acb5323e955f

    THREAD_SHA1_HASH_MOD:  e59b52e7d1d6bc7bc28599ea6d42dc2de0bd70ec

    FOLLOWUP_IP:

    atapi!AtapiSendAtaCommand+304

    fffff805`fbfa2344 498b7348        mov     rsi,qword ptr [r11+48h]

    FAULT_INSTR_CODE:  48738b49

    SYMBOL_STACK_INDEX:  3

    SYMBOL_NAME:  atapi!AtapiSendAtaCommand+304

    FOLLOWUP_NAME:  MachineOwner

    MODULE_NAME: atapi

    IMAGE_NAME:  atapi.sys

    DEBUG_FLR_IMAGE_TIMESTAMP:  0

    IMAGE_VERSION:  10.0.17093.1000

    STACK_COMMAND:  .thread ; .cxr ; kb

    BUCKET_ID_FUNC_OFFSET:  304

    FAILURE_BUCKET_ID:  AV_atapi!AtapiSendAtaCommand

    BUCKET_ID:  AV_atapi!AtapiSendAtaCommand

    PRIMARY_PROBLEM_CLASS:  AV_atapi!AtapiSendAtaCommand

    TARGET_TIME:  2018-11-23T18:17:23.000Z

    OSBUILD:  17134

    OSSERVICEPACK:  407

    SERVICEPACK_NUMBER: 0

    OS_REVISION: 0

    SUITE_MASK:  272

    PRODUCT_TYPE:  1

    OSPLATFORM_TYPE:  x64

    OSNAME:  Windows 10

    OSEDITION:  Windows 10 WinNt TerminalServer SingleUserTS

    OS_LOCALE: 

    USER_LCID:  0

    OSBUILD_TIMESTAMP:  2018-11-01 01:56:19

    BUILDDATESTAMP_STR:  180410-1804

    BUILDLAB_STR:  rs4_release

    BUILDOSVER_STR:  10.0.17134.1.amd64fre.rs4_release.180410-1804

    ANALYSIS_SESSION_ELAPSED_TIME:  e18

    ANALYSIS_SOURCE:  KM

    FAILURE_ID_HASH_STRING:  km:av_atapi!atapisendatacommand

    FAILURE_ID_HASH:  {4104d1be-1784-5b87-60e8-584dea53eeb0}

    Followup:     MachineOwner

    0 comments
  5. Anonymous
    2018-11-23T17:16:53+00:00

    From the stack of the error you posted this appears to be a third party driver:

    02d9ced8 fffff8037cf243ee 00000000000010da : bdisk+0x5088

    That driver, the bdisk.sys may be from a Comodo backup program.

    Can you uninstall that program and see if the error resolves.

    0 comments