Hi Janice,
Thank you for writing to Microsoft Community Forums.
We would suggest you follow the steps mentioned below and check if it helps.
- Open word application and click the File tab.
- Click on Info > Manage Document > Recover Unsaved Documents.
- A list of unsaved files are shown.
- Look for the file try opening and saving it.
You can also refer to Back up and restore your files under the section Restore your files for more details.
Hope it helps.
Let us know if you got the help you needed by clicking Yes or No.
Manjunath H
Microsoft Community - Moderator