Share via

Win 7 x64 has rebooted unexpectedly many times

Ali Ewss 1 Reputation point
2021-07-15T20:56:15.78+00:00

During the last three weeks, several times while watching a video on YouTube through the Chrome browser, the computer unexpectedly restarted. This problem occurred several times while working with Sketchup 2017 software, which was fixed by using version 2021. But sometimes the computer restarts for no reason. I have been using this PC for several years (9 yrs) and I have never had such a problem. Restarting does not have a specific pattern, and even today it was restarted when only one Excel file was open. Although there were times when I transferred about 200 gigabytes of data to an external hard drive in 4-5 hours, nothing happened.
I will put the logs I received during the restart here.

here is logs:
Event ID: 6008
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event ID: 41 Task Category (63)

My PC specifications:
Win 7-Ultimate X64
Mainboard: MSi870A-G54 (FX)
AMD FX(tm)-4100 Quad-Core Processor
16GB RAM
Geforce GTX 550 Ti
2 Tb Seagate HDD

Kind Regards,
Ewss.115120-1.png

Windows for business | Windows Client for IT Pros | User experience | Other

3 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2021-07-15T20:58:11.113+00:00

    You can follow along here.
    https://learn.microsoft.com/en-us/windows/client-management/troubleshoot-event-id-41-restart

    --please don't forget to upvote and Accept as answer if the reply is helpful--

    1 person found this answer helpful.
  2. JiayaoZhu 3,926 Reputation points
    2021-07-16T06:13:32.657+00:00

    Hi,

    Thanks for posting on our forum!

    Based on your event ID, I think you can first do a general troubleshooting sent by @Anonymous and I will check some details as well:

    1. what happened when your computer experienced unexpected shutdown, did you receive a Blue Screen error when the computer shuts down?
    2. When did this shutdown first occur? Was it right after you installed and used Sketchup 2017 software? Are you aware of any changes made to the computer prior to this issue?

    You can also learn more about this issue from this blog:
    https://answers.microsoft.com/en-us/windows/forum/all/laptop-shut-down-event-id-6008-41-kernel-power/367faebd-3aa2-4d82-bc47-e875217118dc

    Thanks for your support!

    BR,
    Joan

    If the Answer is helpful, please click "Accept Answer" and upvote it.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    1 person found this answer helpful.
  3. Docs 16,071 Reputation points
    2021-07-16T20:53:01.867+00:00

    In case there are additional unexpected shutdowns and restarts after replacing the power supply:

    a) display the results for the details tab
    b) plan to run a log collector
    c) also consider a free upgrade to windows 10

    .
    .
    .
    .
    .

    Please remember to vote and to mark the replies as answers if they help.

    On the bottom of each post there is:

    Propose as answer = answered the question

    On the left side of each post: Vote = a helpful post
    .
    .
    .
    .
    .

    0 comments

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.