How to fix unsupported / damaged / corrupted jpg files?

(1) The files might not have copied properly; i.e., an incomplete copy. In this case, you will never be able to get the files back - check your original phone's recycle bin if you haven't already! Some .jpg recovery programs can retrieve parts of the pictures, but Windows won't do this properly.

(2) Try opening a browser and dragging the files into the browser. This checks if it is just your photo-viewer and/or Windows Explorer that can't open the files, or if it is something about the file that is broken.

(3) The encoding of the .jpg used by the phone might not be supported by Windows and/or by your specific device. Occasionally, some software uses weird and non-standard encoding for photos. Try transfering them back to your phone, and seeing if they open, and then re-saving them in a different format.

(4) Try uploading the files (i.e. as if they were normal), and seeing if the site you upload them to can view/preview them properly. If so, re-download the files. Many sites (i.e. FB) will re-compress and re-encode images, so, when you download them again it'll really be a brand new version that you're getting.

(5) Transfer them to another device and see if they view properly there.

(6) Run file-recovery software (this is a bit specialist, now) on your machine, and see if it identifies the files as being incomplete / fragmentary. It may be able to partially recover the files.

(7) Run file-recovery software on your phone (but only get this kind of software from trusted vendors) to undelete the files.

I'm assuming that at some point during that ^^^ you'll decide the files aren't worth it...

Hi Madaline

This is a trick that works for a lot of corrupted photo files, you must do a bit of initial setting up, but it is worth it if it works . . .

1

You must first ass the old Photo viewer back yo Windows 10:

Click the link below and go to the 'Step One: Enable Photo Viewer in the Registry'

Follow the steps to add the Photo viewer back to Windows 10

https://www.howtogeek.com/225844/how-to-make-wi...

2.

When that is done, right click one of those files and choose 'Open With - choose another App - Photo Viewer

Can you see the photo in that viewer?

3

If so, take a screen capture of that photo to create a new image file that is not corrupt:

Click your Start Button, type snip and hit Enter - this will open the Snipping Tool

Set Mode to rectangle, then click New to take a screenshot f that photo

Save that file as a new image file . . .

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Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Hi Madeline117,

What is the make/model of the phone?

They were not imported as they should have been and may not be recoverable.

Check your Phone for Backup Copies such as is performed on Android's with Gmail accounts.

Hello Madeline

Sorry to hear you're experiencing this issue!

Below I share information that could help you, but remember that it is not always possible to repair the corrupted photo.

https://yourstory.com/mystory/38e5124a16-top-10...

https://windowsreport.com/software-fix-corrupt-...

Regards

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.