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Western Digital backup software not loading

Anonymous
2018-12-12T23:42:28+00:00

I transferred my WD Passport to a new Windows 10 computer from a Windows 7 computer.  The WD backup software will not load.  The computer recognizes the drive but not the target to backup.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2018-12-13T00:18:44+00:00

    Did you use WD App from Windows Store to install on Windows 10?

    https://support.wdc.com/knowledgebase/answer.as...

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  2. Anonymous
    2018-12-13T00:07:04+00:00

    My question wasn't clear.  I'm not trying to transfer the backup.  I just want to continue using the Passport as a backup but the backup software won't load at all.  WD troubleshooted and can't figure it out.  They say it's a Windows 10 issue.

    1 person found this answer helpful.
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  3. Anonymous
    2018-12-13T00:34:14+00:00

    In the Support link I supplied above, Western Digital advises getting the app from the store.

    "WD App is an application for Windows 10 and Windows 8 that reads media from a WD drive and categorizes it into Photos, Music and Videos for easy access. The app is available through the App Store in Windows 8 and automatically installs when a compatible WD drive is plugged into a Windows 8 computer."

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  4. Anonymous
    2018-12-13T00:30:43+00:00

    Thanks for the help but I'm not sure what this is.  I used the link on the WD web site to download the backup software.

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  5. Anonymous
    2018-12-12T23:56:33+00:00

    Hi, Paula,

    Are you using WD Smartware?

    Use the same software to restore the files that you used to backup the files.

    Click WD SmartWare - You'll see a list of Unsupported Products. Is yours on the list?

    https://support.wdc.com/downloads.aspx?DL

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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