Minecraft for Windows 10 won't download

Good day! I apologize that you are having this issue and I am hoping we can work through it and fix it.

1. Run the troubleshooter for windows apps and updates:

https://support.microsoft.com/en-ph/help/402749...

2. Check for updates on apps and games in the store:

https://support.microsoft.com/en-ph/help/402625...

3. Clean boot the device: https://support.microsoft.com/en-ph/help/929135...

Try these below if the top 3 do not work:

1:

you should try signing out of the Microsoft Store.

Click your Profile picture at the top right > click your account > sign out.

Restart your PC, and sign back into the store to see if that fixes it.

_____________________________

2:

Press Windows key + R

Type: wsreset.exe

Hit Enter

It will open a prompt, run through things, then close or you will have to close it yourself.

_______________

So I tried everything that was on the list you suggested and nothing fixed it. It still shows that same screen anytime I go to Minecraft for Windows 10 on the Microsoft Store. Everything in the store is updated and when I checked for updates nothing came up. Do you know of anything else that may fix my issue?

Good day! I apologize that you are having this issue and I am hoping we can work through it and fix it.

1. Run the troubleshooter for windows apps and updates:

https://support.microsoft.com/en-ph/help/402749...

2. Check for updates on apps and games in the store:

https://support.microsoft.com/en-ph/help/402625...

3. Clean boot the device: https://support.microsoft.com/en-ph/help/929135...

Try these below if the top 3 do not work:

1:

you should try signing out of the Microsoft Store.

Click your Profile picture at the top right > click your account > sign out.

Restart your PC, and sign back into the store to see if that fixes it.

_____________________________

2:

Press Windows key + R

Type: wsreset.exe

Hit Enter

It will open a prompt, run through things, then close or you will have to close it yourself.

_______________

I think it might have been on my dads account then. But I recently noticed after I did what you told me that my computer has been acting weird. Whenever I play an online game my ping goes through the roof. I on average get about 200 and I think this has a direct correlation with whatever you had me do.

Alright.

Are you sure you are logged into the correct account that you redeemed the code on in 2015?

check here: https://account.microsoft.com/ Clcik the link and go to recent purchases

You can try these troubleshooting steps below:

1:

Try to reinstall the store:

Press Windows key + X

Click Windows PowerShell (Admin)

At the command prompt, type this following and afterwords, hit enter and restart your PC.

Get-AppXPackage *WindowsStore* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

_______________

2:

Open Start, type: CMD

Right click CMD

Click Run as administrator

Type each of the following then hit Enter

Net Stop bits

Net Stop wuauserv

Net Stop appidsvc

Net Stop cryptsvc

Ren %systemroot%\SoftwareDistribution SoftwareDistribution.bak

Ren %systemroot%\system32\catroot2 catroot2.bak

Net Start bits

Net Start wuauserv

Net Start appidsvc

Net Start cryptsvc

Let me know if this helps at all

_______________

3:

Open Start, type: CMD

Right click CMD

Click Run as administrator

Type all of these and hit enter

taskkill /F /FI "SERVICES eq wuauserv" (do this multiple times)

net stop cryptSvc

net stop bits

net stop msiserver

ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

rmdir C:\Windows\SoftwareDistribution\DataStore

rmdir C:\Windows\SoftwareDistribution\Download