Outlook 365 stuck on Loading profile

Question

Outlook 365 stuck on Loading profile

mark goldin 696

I have performed online repair, but it is still stuck on Loading Profile screen. I am running it for the first time. How does it know what profile to load?

Thanks

Aimé souomou 1 Reputation point

2022-06-21T07:00:48.407+00:00

Open \AppData\Local\Microsoft\ by typing %appdata% on the explorer address bar, delete or rename the Outlook folder restart the outlook. A new profile will be downloaded from the server this should fix this issue.
Stu A F 0 Reputation points

2023-09-26T13:10:43.5966667+00:00

Click start, type Run and click on the run box

Paste this in: RunDll32.exe InetCpl.cpl,ResetIEtoDefaults

Click the Reset button and reboot

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Aimé souomou 1 Reputation point

2022-06-21T07:00:48.407+00:00

Open \AppData\Local\Microsoft\ by typing %appdata% on the explorer address bar, delete or rename the Outlook folder restart the outlook. A new profile will be downloaded from the server this should fix this issue.
Stu A F 0 Reputation points

2023-09-26T13:10:43.5966667+00:00

Click start, type Run and click on the run box

Paste this in: RunDll32.exe InetCpl.cpl,ResetIEtoDefaults

Click the Reset button and reboot

Answer 1

ChristyZhang-MSFT 26,126 Microsoft External Staff

Hi @mark goldin ,

According to your description, considering the impact of some add ins, It is suggested that you could try to start outlook in safe mode(win+R>type: outlook /safe) to check whether it works normally.

If this is still the issue in safe mode, it is suggested that you could try to create a new profile(Control panel>Mail>Show profiles>Add>type the name for the new profile>OK) and add the account again to check if there are some differences.

Hope to help you! If your issue has any update, please feel free to post back.

If the response is helpful, please click "Accept Answer" and upvote it.
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mark goldin 696 Reputation points

2021-07-16T06:39:59.67+00:00

How would I check for version if it's not loading?
I dont see any other "outlook" programs running.
ChristyZhang-MSFT 26,126 Reputation points Microsoft External Staff

2021-07-20T01:34:50.173+00:00

Hi @mark goldin ,

Thanks for your reply!

I am deeply sorry for the inconvenience that I didn't give you clear suggestions in my last reply. And I have updated my brief suggestion in my last reply.

Hope to help you!
ChristyZhang-MSFT 26,126 Reputation points Microsoft External Staff

2021-07-22T01:50:22.457+00:00

Hi @mark goldin ,

Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back.

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Outlook 365 stuck on Loading profile

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