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How can I safely remove search.myway.com from my Google Chrome browser

Anonymous
2018-11-26T14:27:21+00:00

I'm on an HP laptop running Windows 10 home with 64 bit OS and Windows Defender.  Somehow, I have been infected with "search.myway.com".  I have both Edge and Chrome browsers but it seems to have only infected my Google Chrome browser.  How can I safely remove this most annoying adware?

Windows for home | Windows 10 | Security and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2018-11-26T14:34:39+00:00

    Click Start > Settings > Apps > Apps & features

    Look through the list for any entries for suspicious software installed

    Select it then click uninstall

    Reset all your web browsers to their original factors state

    In Microsoft Edge - Click Start > Settings > Apps > Apps & features > Microsoft Edge

    Select it, click Advanced options > Reset

    Reset Chrome settings to default - Google Chrome Help

    https://support.google.com/chrome/answer/329621...

    Refresh Firefox - reset add-ons and settings - Mozilla Support

    https://support.mozilla.org/en-US/kb/refresh-fi...

    Use Malwarebytes to scan and clean the computer.

    https://www.malwarebytes.com/

    Also use ESET Sysrescue offline scanner to scan and clean the computer, see instructions in the following article:

    https://www.groovypost.com/howto/clean-virus-in...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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  1. Anonymous
    2018-11-27T21:03:55+00:00

    You're welcome, Amma904.

    Glad to have helped :)

    And... thanks much for your feedback!

    1 person found this answer helpful.
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  2. Anonymous
    2018-11-27T20:37:16+00:00

    Thank you so much for your prompt and helpful response.  I uninstalled a couple game programs my granddaughter had recently added and reset my Google Chrome to default settings.  This seems to have done the trick.  I'll probably run the suggested Malwarebytes and other suggested programs too just to be sure nothing is lurking behind the scenes.  

    I so appreciate "The Community" and all the folks who know what to do.  Big THANK YOU to Andre and Smeed!!!

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