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Xbox One S Bluetooth Connection Issue

Anonymous
2018-11-18T03:08:49+00:00

I have a Xbox One S controller that I have been successfully using on my PC via Bluetooth that has encountered a truly maddening issue. After using a USB cable from the controller to the PC to charge it, the controller would no longer connect via Bluetooth (a known issue from what I'm reading). However, this time after I removed the device from the Bluetooth device list, it will no longer appear on the Bluetooth device menu when attempting to pair. 

I checked device manager and discovered that "Xbox One Wireless Controller" is still appearing under the Bluetooth tab so I deleted the device there as well. It will still not detect the device and after restarting the computer it automatically reappears in the Device Manager yet again. Finally I decided to delete the registry entry for the Xbox controller to truly rid it's memory of the controller, which I believe is why it's ignoring the controller in the first place and alas, it is just recreating the registry entry after restart. I don't have the knowledge to understand what is happening and hope someone can help me.

The same Bluetooth adapter and controller connect immediately on my other computer so both pieces of hardware are fine. 

Does my computer think it's already paired to device somehow (doesn't show on Bluetooth page but still shows on device manager) and is ignoring it on the pairing list? How do I fix this?

Please help!

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2018-11-25T13:14:56+00:00

    Thanks, does the reposting of the exact same response mean that Microsoft is unable to assist with this issue on their platform? We both already mentioned the controller not being "seen" in the pairing menu which shows we both already visited the Bluetooth pairing menu before. Are you reading our post?

    9 people found this answer helpful.
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  2. Anonymous
    2018-11-25T02:33:39+00:00

    Hello,

    Thank you for your response.

    I would suggest you to follow below mentioned steps and see if that helps.

    Step 1: To pair your controller to your PC.

    1. Turn on your Xbox Wireless Controller by pressing the Xbox button.
    2. Turn on Bluetooth so that your PC can discover Bluetooth devices.
    3. Select Xbox Wireless Controller > Pair.
    4. Connect controller to PC.

    Step 2: Xbox Wireless Bluetooth.

    1. On your PC, go to Settings > Devices.
    2. Choose Add Bluetooth or other device.
    3. Select everything else.
    4. Select Xbox Wireless Controller.
    5. Click Done.

    To ensure you have the latest firmware for your controller and headset, see Update your Xbox One Controller****.

    Refer the Microsoft article to troubleshoot on Xbox controller via Bluetooth under the section Connect your Xbox One Wireless Controller to your PC using Bluetooth.

    Hope it helps.

    Let us know if you got the help you needed by clicking ‘Yes or No’.

    Harish

    Microsoft Community – Moderator

    1 person found this answer helpful.
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  3. Anonymous
    2018-11-18T15:04:46+00:00

    I'm Having the same issue. My xbox one s controller works fine while wired, but the windows bluetooth doesnt detect it while wireless. ie adding the controller via bluetooth is not working as its just dont being detected.

    1 person found this answer helpful.
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  4. Anonymous
    2018-11-18T12:54:12+00:00

    Thanks for the response, unfortunately I tried those steps originally and they didn't help. The firmware is up to date and I don't need it paired via USB, I need it paired via Bluetooth.

    I mentioned that after removing the device from the Bluetooth menu that it no longer appears in the pairing dialogue because my computer seems to be ignoring it. Both the Bluetooth adapter and Xbox One S controller pair perfectly on any of my other computers. The problem lies somewhere in Windows settings. Please read my original post for more information.

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  5. Anonymous
    2018-11-18T10:39:28+00:00

    Hello Gabebest,

    Thank you for writing to Microsoft Community Forums.

    Refer the Microsoft article on How to connect an Xbox One Wireless Controller to a Windows PC under the section steps to pair your controller to your PC using Bluetooth.

    For additional information you can refer to the article toTroubleshoot Bluetooth Issues on Windows 10.

    Hope it helps.

    Let us know if you got the help you needed by clicking ‘Yes or No’.

    Harish

    Microsoft Community – Moderator

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