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Wireless mouse not working, all troubleshooting has failed

Anonymous
2018-11-20T19:50:09+00:00

Hello, I've been using a wireless USB mouse along with my desktop computer for almost six years now (specifically, a model MG-1131 made by Chicony Electronics), and I haven't had a problem until today. Another battery had died, but after I swapped it out, the cursor wouldn't respond to it at all, even though the light on the mouse was on. Thanks to my computer's touchscreen, I got to the wireless devices screen, which said the mouse along with my keyboard were connected and working properly, and my keyboard does indeed still function. I went to Microsoft support, as it's listed as the manufacturer, and the bot took me through the usual steps- checking the power levels, disconnecting and reconnecting, checking for driver updates and Windows updates, etc. but to no yeild. I presume the poor thing's just run its course after an admittedly hard life, but if anyone has any ideas for what I could do, it'd be appreciated!!

Windows for home | Previous Windows versions | Search, touch, and mouse

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  1. Anonymous
    2018-11-20T22:28:49+00:00

    No luck on the battery or using air, but thank you for the manual, I'll take a look and see if I can figure anything out

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  2. LemP 74,925 Reputation points Volunteer Moderator
    2018-11-20T22:13:14+00:00

    Although your wireless mouse is made by Chicony Electronics, it uses the drivers built into Windows, which is probably what you're referencing when you say, "I went to Microsoft support, as it's listed as the manufacturer."

    As long as there are no warning icons in Device Manager, the issue is more likely to be a hardware problem than a driver problem, and thus Microsoft support isn't the place to look for help.

    I found an online user guide for the Chicony MG-1131 (LINK), and it seems that this mouse comes (sometimes? always?) with a wireless keyboard.  If you have a set with a wireless mouse and keyboard and your keyboard still works, that likely eliminates both the software in the computer and the USB transceiver as causes of the problem and points to a hardware problem in the mouse itself as the issue.

    You've said that you've replaced a battery (presumably one in the mouse rather than one of the 2 in the keyboard), but you might try another battery, just on the off chance that the one you used is also low. 

    Although it's not common for an optical mouse to fail, that can happen:

    While the pointer function of an optical mouse has no moving parts to wear out, it is possible that some of the imaging components can fail. Unlike regular bulbs, LEDs have very long service lives, though they can fail, rendering the mouse inoperative. The same is true of laser-illuminated mice. The optoelectronic sensor itself can fail as well, though all of these are are unlikely to happen before the mechanical components of the mouse wear out. -- https://yourbusiness.azcentral.com/can-optical-computer-mouse-wear-out-22450.html

    Some optical mice have an opening -- rather than a "window" --  through which the light passes.  If your mouse is built like this, it's possible that some dust is blocking the optical sensor.  Even though you can see the light being emitted by the mouse's LED or laser, if the mouse's sensor doesn't detect the reflected light, the mouse won't work.  Perhaps using a can of compressed air (any electronics or office supply store) to blow out any dust in the mouse's laser opening may possibly help.

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