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Kernel-power event id 41

Anonymous
2018-12-11T11:01:07+00:00

Every day i have a problem with my Acer aspire A315 randomly freezing and restarting, when i've looked at the event log this is what it shows

Log Name:      System

Source:        Microsoft-Windows-Kernel-Power

Date:          11/12/2018 10:06:42

Event ID:      41

Task Category: (63)

Level:         Critical

Keywords:      (70368744177664),(2)

User:          SYSTEM

Computer:      LAPTOP-RD890H17

Description:

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />

    <EventID>41</EventID>

    <Version>6</Version>

    <Level>1</Level>

    <Task>63</Task>

    <Opcode>0</Opcode>

    <Keywords>0x8000400000000002</Keywords>

    <TimeCreated SystemTime="2018-12-11T10:06:42.867307400Z" />

    <EventRecordID>1855</EventRecordID>

    <Correlation />

    <Execution ProcessID="4" ThreadID="8" />

    <Channel>System</Channel>

    <Computer>LAPTOP-RD890H17</Computer>

    <Security UserID="S-1-5-18" />

  </System>

  <EventData>

    <Data Name="BugcheckCode">0</Data>

    <Data Name="BugcheckParameter1">0x0</Data>

    <Data Name="BugcheckParameter2">0x0</Data>

    <Data Name="BugcheckParameter3">0x0</Data>

    <Data Name="BugcheckParameter4">0x0</Data>

    <Data Name="SleepInProgress">0</Data>

    <Data Name="PowerButtonTimestamp">0</Data>

    <Data Name="BootAppStatus">0</Data>

    <Data Name="Checkpoint">0</Data>

    <Data Name="ConnectedStandbyInProgress">false</Data>

    <Data Name="SystemSleepTransitionsToOn">0</Data>

    <Data Name="CsEntryScenarioInstanceId">0</Data>

    <Data Name="BugcheckInfoFromEFI">false</Data>

    <Data Name="CheckpointStatus">0</Data>

  </EventData>

</Event>

Can anyone help me solve it as it's doing my head in and i can't do anything that needs saving regularly as i never know when it will happen, though it tends to happen if i have not used the laptop for a certain amount of time.

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2018-12-14T18:14:52+00:00

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  2. Sumit D - IA 169.7K Reputation points Independent Advisor
    2018-12-11T13:41:55+00:00

    Hi,

    Logs give a much wider information about why your PC is rebooting unexpectedly.

    If you are stuck somewhere, please ask.

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  3. Anonymous
    2018-12-11T13:37:23+00:00

    Hi,

    To better understand the issue, Please see the article below on how to share System logs.

    http://www.yourwindowsguide.com/2017/12/how-to-...

    Content on the above blog is written by a Microsoft MVP so it is safe.

    What is it i need to share exactly as i'm not very tech savvy with things like this.

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  4. Sumit D - IA 169.7K Reputation points Independent Advisor
    2018-12-11T11:34:13+00:00

    Hi,

    To better understand the issue, Please see the article below on how to share System logs.

    http://www.yourwindowsguide.com/2017/12/how-to-...

    Content on the above blog is written by a Microsoft MVP so it is safe.

    Was this answer helpful?

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  5. Vijay A. Verma 104.8K Reputation points Volunteer Moderator
    2018-12-11T11:03:07+00:00

    There can be several causes but to start with, you can try following. Please try these options one by one and check after each option.

    1. Troubleshoot Power

    Type troubleshoot in Cortana Search > Click Troubleshoot > Scroll down > Click Power > Run the troubleshooter > Follow on-screen direction.

    1. Restore Default for Power Settings

    Windows Key+I > System > Power & sleep > Click Additional power settings to open Power options > Click Change Plan Settings > Click Restore default settings for this plan

    1. Disable Fast Startup

    Reach to Power options as in previous step > Click Choose what the power buttons do > Click Change settings that are currently unavailable > Scroll down to Shutdown settings and uncheck Turn on fast startup > Click Save changes

    1. Uninstall / Install Battery Driver (Only for laptops)

    Shut down your computer > Detach power chord > Remove battery (if fixed no need to remove) > Attach power chord > Reboot your computer

    Windows Key+X > Device Manager > Expand Batteries > Right-click Microsoft ACPI-Compliant System > Uninstall > Shutdown the computer > Remove the power chord > Attach your battery > Attach your power chord > Reboot the computer to automatically install the driver

    1. I would recommend that you perform a Windows 10 repair upgrade. Repair upgrade fixes all Windows errors and retains all files, applications and settings. (You will not lose any data while backup is a good idea) Below is a good guide to perform repair upgrade

    https://www.tenforums.com/tutorials/16397-repai...

    Disclaimer - This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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