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Touch keyboard has many missing emojis, replaced with blank squares

Anonymous
2018-12-02T13:18:20+00:00

The emoji panel of the Win10 touch keyboard has lost several emojis and replaced them with empty squares. Other symbols are affected as well. They were all there a few days ago. What could've happened? Are the emojis drawn from a particular font that may have been corrupted?

What I've tried: sfc /scannow, restoring default font settings, clearing cache, nothing worked. Screenshots below (note even the symbols on the tabs are missing):

Windows for home | Windows 10 | Settings

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  1. Anonymous
    2018-12-02T14:40:42+00:00

    Thanks for the advice Vijay.

    I was hoping there would be a less complicated fix. I'm not exactly sure when this started and I never like going too far back with system restore. Also, the repair upgrade in the link you provided indicates it removes or resets too many things that I don't want to have to spend hours getting back.

    I'm suspecting it may be related somehow to font settings. My system fonts got briefly screwed up not long before this started. I was able to fix the fonts by deleting the font cache and a few other things I found online but can't remember what the steps were. I'm pretty sure the emoji issue started after that.

    Also, I should mention this is only happening on my laptop. My desktop PC is not having this issue. Both were purchased within a few months of each other with Win 10 preinstalled and they are both up to date and configured similarly. Only one is having this problem though, so I wouldn't think it was a recent Windows update.

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  2. Vijay A. Verma 104.8K Reputation points Volunteer Moderator
    2018-12-02T14:18:40+00:00

    There are three other actions which you can undertake

    1. Restore from a system restore point to a point when things were working fine

    https://support.microsoft.com/en-us/help/12415/...

    1. If the issue has been caused due to recent Windows update - I would suggest that you uninstall the latest KB update and hide it so that it doesn't install it automatically and wait for new update to come which will be installed automatically.

    To know which update got installed

    Windows Key+i to invoke Settings > Update & Security > Click View installed update history. These KBs should be from the below list. Don't uninstall any other KB

    For 1809 - https://support.microsoft.com/en-us/help/4464619

    For 1803 - https://support.microsoft.com/en-us/help/4099479

    Make note of KB and uninstall and block it.

    Uninstall

    Windows Key + R > Type: appwiz.cpl > Enter > Click View installed updates > Select the required updates, right click, uninstall.

    Block

    Microsoft has provided a tool Show/Hide Updates tool to block the update

    Download the tool from below link

    http://download.microsoft.com/download/f/2/2/f2...

    When you run this troubleshooter, it will search for available updates and list them

    Select the update which you want to hide. Click Next and follow on-screen directions

    1. Perform a Windows 10 repair upgrade. Repair upgrade fixes all Windows errors and retains all files, applications and settings. (You will not lose any data while backup is a good idea) Below is a good guide to perform repair upgrade

    https://www.tenforums.com/tutorials/16397-repai...

    Do let me know if you have any more question or require further help. If above didn't work, I will supply more troubleshooting steps to solve this problem.

    Disclaimer - This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    2 people found this answer helpful.
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  3. Anonymous
    2018-12-29T23:01:16+00:00

    Solved it, finally.

    Turns out it wasa corrupted font issue. As per this link, deleting the font cache and restarting did it.

    1 person found this answer helpful.
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