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DVD writer not recognized by Windows 10

Anonymous
2018-12-21T01:39:38+00:00

I have a Samsung DVD writer model SE-208GB/RSDB that is not recognized by Windows 10. I don't know what happened but tried to reinstall it and it is not recognized at all. I have tried reaching Samsung to see if there is a driver I need but can't seem to get through to them either by chat or telephone (they don't call back) so was wondering if anyone had any suggestions.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2018-12-21T03:29:03+00:00

    Hello,

    Please try these steps:

    1. Open the Command Prompt with administrative privileges.
    2. Type the following command and hit Enter key:

    reg.exe add “HKLM\System\CurrentControlSet\Services\atapi\Controller0” /f /v EnumDevice1 /t REG_DWORD /d 0x00000001

    1. Exit the Command Prompt and reboot. Insert a disk to test and the optical or DVD drive should be recognized now.

    Let us know if this helps!

    9 people found this answer helpful.
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  2. Anonymous
    2018-12-21T14:34:24+00:00

    Hi Pamela

    Please try the following steps in the following article:

    https://support.microsoft.com/en-us/help/314060...

    Open Start > Settings > Update & security > Troubleshoot

    Scroll down

    Click Hardware and Devices

    Click Run the Troubleshooter

    When complete, restart to see if the problem is resolved.

    Also, press Windows key + X

    Click Device Manager

    Expand CD/DVD

    Right click your optical drive

    Click Update driver then follow the on screen instructions.

    Further troubleshooting steps you can try:

    1. Press Windows key + x and select Command Prompt(Admin)
    2. Then, at the command prompt type the following ( you can copy and paste) and press "Enter":

    reg.exe add "HKLM\System\CurrentControlSet\Services\atapi\Controller0" /f /v EnumDevice1 /t REG_DWORD /d 0x00000001

    1. Restart the computer.

    See the following article for additional things you can try:

    https://www.groovypost.com/howto/fix-dvd-cd-dri...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    5 people found this answer helpful.
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  3. Anonymous
    2018-12-21T03:37:27+00:00

    A. Use the Hardware & Devices Troubleshooter

    Type Troubleshoot in Windows Start Search box > Click Troubleshoot > Scroll down & Click Hardware & Devices > Click Run the Troubleshooter & follow on-screen directions > Restart the computer after troubleshooting is completed

    B. Uninstall & reinstall driver

    Windows Key+X (Or right click on Start) > Click Device Manager > View tab > Show Hidden Devices > Expand DVD/CD Drives > Right click on entry below > Uninstall Device > Reboot your computer

    C. Review following Microsoft Help

    https://support.microsoft.com/en-us/help/314060...

    4 people found this answer helpful.
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  4. Anonymous
    2018-12-21T02:05:51+00:00

    Hello, have you checked the connection if they are properly connected? Try using the other USB ports as the one you may using may be defected. If you have done so and installed every driver and does not recognize, please try doing a system file check and a DISM health restore as this will fix the problems that may be causing this in the operating system. Here is how you can run system file check and DISM:

    https://answers.microsoft.com/en-us/windows/for...

    Hope this helps, and let me know if you have further questions! :-)

    4 people found this answer helpful.
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  5. Anonymous
    2018-12-21T02:23:23+00:00

    According to the amazon product page the drive is designed for macs and is a low powered device

    https://www.amazon.com/Samsung-Ultra-Slim-compatible-SE-208GB-RSBD/dp/B00MLXA1HG

    The issue may be it was not cross designed for mac and windows.

    Another issue could be usb sleep settings in power options and device manager placing the device in a shutdown mode

    3 people found this answer helpful.
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