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Error message Ox80004005

Anonymous
2018-12-05T22:12:19+00:00

"your printer has experience an unexpected configuration problem."

Windows 10

reloaded driver and software to printer HP office jet 5740-no help.

print command directs document to PDF files instead of directly to the printer.

Help?

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2018-12-06T10:44:03+00:00

    Hi donaldpschulz,

    Thank you for posting your concern on Microsoft Answer Community.

    Are you aware of any major updates that were installed recently?

    I see that you have tried few steps. However, we can go ahead and try few steps to see if we can resolve this issue. 

    Method 1 : Check if the print spooler dependency services are running.

    1. Click the "Start" button and type "Services.msc" (no quotes) in the Start Search field. Hit "Enter."
    2. Scroll down and find Print Spooler in the Services list. Double-click to open your print spooler
    3. Press "Stop," then click "OK" to temporarily stop your print spooler so you can reset it.
    4. Click the "Start" button and type "%WINDIR%\system32\spool\printers" (no quotes) in the Start Search box. Press "Enter".
    5. Delete all files in the folder the pops up.
    6. Go back to the Print Spooler services by clicking "Start," Search field and pressing "Enter."
    7. Open your Print Spooler services again by double-clicking it.
    8. Click "Start" to reset your print spooler and click "OK."

    Method 2: Run Printer Troubleshooter.

    I suggest you to follow the article to run the printing troubleshooter, and check if that work.

    Method 3: Remove "Print to File" option from Printer port properties

    1. Go to your "Print" option under General tab and ensure that your standard printer is selected in the drop-down list.
    2. Select the printer.
    3. Look for a check box toward the right of the print dialog box that says "Print to File."
    4. Uncheck "Print to file".
    5. Restart the PC.

    Hope it helps.

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