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AMD Radeon HD 3450

Anonymous
2018-12-07T06:02:29+00:00

So I recently purchased a refurbished PC, which is: Dell Optiplex 980 x64 based. It has the following basic specs:

CPU: i5 650, 3.20GHz (Dual-Core)

RAM: 8GB

Windows 10 Home Version 10.0.17134 Build 17134

Graphics card: AMD Radeon HD 3450

When I tried to run a few games like osu!, Minecraft, and CS: GO, I received an error message in all of these games. And they all basically mean that my PC doesn't have enough graphics drivers to run these programs. When I checked my device information, I found out that my Graphics card is recognized, but no drivers are installed. The inf file my card uses is "oem4.inf (ati2mtag_Legacy section)."

I tried to install the ATI Catalysts, but that didn't help. It resulted in "OK" messages. I did try literally all versions for my driver. Another fix I tried to do was roll back driver, which apparently worked for a few people, even for people who have the same problem with the same driver. But in my case, the rollback driver option is greyed out (meaning I cannot do that).  Since no PC can run without a graphics driver, my graphics are currently run through Microsoft Basic Display Adapter which is the most basic thing you can expect in a computer.  The status of the driver is "Not Available/No updates required." 

I read a post similar but with an NVidia driver which can be found here. I am not completely sure if this can work. I think downgrading my Windows to Windows 7 might be a solution as the official website only has the catalysts for Windows Vista/7/8.1, but I do not want to do that because Microsoft is soon going to stop support for Windows 7 (and everyone can agree that Windows 8.1 is Windows 10 but worse). So downgrading my OS is not an option yet. 

I am also not sure if my PC has integrated graphics, and if switching to integrated might help or not. I could have tried that right when I got that but the website I bought it through enabled a BIOS password, and Dell PCs do not have easy backdoor passwords. I will be honest here, I am a newbie and lazy so I do not bother to reset my BIOS password. Has anyone had a similar problem, not necessarily with this exact Graphic card or ATI cards at all? If yes did you fix it? Buying a new graphics card is not in my budget at the moment, but apparently, that is the only option I have. Unless there's a solution. In case I didn't provide enough system information please reply here and I will disclose it if it's okay to share that. 

Edit: The Driver version is:  AMD Radeon HD 3450  v21.19.413.0

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2018-12-08T05:03:23+00:00

    Hi,

    Thank you for writing to Microsoft Community Forums.

    As per the device manufacturer’s support site, the graphics card is not designed to support Windows 10, the drivers for ATI Radeon HD 3450 graphics card are available only up to Windows 8, you can try with installing AMD Catalyst software Suite for Windows 8/8.1 in compatibility mode and see if it helps.

    • Right click the applications installation file (exe), select Properties and go to**** Compatibility Tab.
    • Select the appropriate options from the list.
    • Click Apply/OK.
    • Right Click the file and select the Run as administrator option to install.

    I also suggest to check in device manager if the PC has integrated graphics or get in touch with the device manufacturer to check the same. You can also get the complete device specifications by entering the System Service tag Here.

    Hope the information is helpful.

    Peer Samie

    Microsoft Community-Moderator

    10+ people found this answer helpful.
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