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Keep getting BSOD everytime i open GTA

Anonymous
2018-11-28T17:49:05+00:00

Hello,

I keep getting a system_service_exception BSOD every time i open GTA V regardless of what settings i use. .dmp file in the link.

https://drive.google.com/open?id=1lIjlrl6wKRCYVCVVLBQnKOmNz9B-0Woz

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Vijay A. Verma 104.8K Reputation points Volunteer Moderator
    2018-11-28T18:26:52+00:00

    Analysis Results

    1. File Name: 112818-10250-01.dmp

    BugCheck 3B

    Probably caused by : win32kbase.sys

    Third Party Drivers

    None

    Recommendations

    1. Create a system restore point so that if something wrong happens you can revert.

    Type restore point in Cortana Search > Create a Restore point > Check whether against your drive, Protection is ON or not. If not ON, click Configure button below to Make it ON > Now press Create to create a restore point

    1. Enable Driver Verifier and generate dump files and upload to Onedrive and share the link here (Don't forget to turn off Driver Verifier after the job is done). Do read the instructions carefully particularly how to get back into Windows when you get the crash.

    https://www.tenforums.com/tutorials/5470-enable...

    Disclaimer - This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    2 people found this answer helpful.
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  2. Anonymous
    2018-11-29T10:52:54+00:00
    1. The operating system:   OS Version:                10.0.18282 N/A Build 18282
    2. Is this an insider build?
    3. The logs displayed a misbehaving driver in prior dumps that was not seen in the 5 collected mini dumps.
    4. The computer has BIOS:  BIOS Version/Date    LENOVO 4KCN43WW, 12/04/2018
    • BIOS Update for Windows 7 (64-bit), Windows 8.1 (64-bit), Windows 10 (64-bit) - Legion Y520-15IKBN
    • 4KCN40WW
    • 24 Jan 2018
    1. How did you upgrade the BIOS to 43WW when 40WW is the latest version displayed on the Lenovo website?
    2. Increase the free space on C: so that there is > 30 GB free space

          Drive: C:

     Free Space: 24.7 GB

    Total Space: 120.8 GB

    File System: NTFS

          Model: SAMSUNG MZVLW128HEGR-000L2

    1. In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery into the thread.

    b) > on the advanced tab under performance > click on settings > under performance options > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory tab into the thread

    1. If the computer has Ccleaner (do not install the software if it is not already installed) > click windows tab > scroll down to system and advanced > post an image into the thread
    2. For the Insider build you may want to use the feedback for problems with BSOD

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    Qualcomm Atheros QCA9377 Bluetooth 4.1    USB\VID_0CF3&PID_E500\5&15499710&0&11    This device is disabled.

    1 person found this answer helpful.
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  3. Vijay A. Verma 104.8K Reputation points Volunteer Moderator
    2018-11-28T18:51:04+00:00

    Leave this file. If needed, you can delete it. No use taking so much space.

    3B in general is due to memory issues.

    You should run Memtest for at least 8 passes to determine whether memory is really a problem or not. You should run it during night before retiring for bed as it will take many hours to run.

    MemTest86+ - Test RAM With - https://www.tenforums.com/tutorials/14201-memte...

    Disclaimer - This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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  4. Anonymous
    2018-11-28T18:47:43+00:00

    The .DMP file it generated called MEMORY.DMP is over 16GB big so i'm not sure if it did the driver verifier correctly or not.

    Edit: Should i change the debugging information to small memory dumps instead of complete?

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