Share via

Linx 12x64 | 5 pin keyboard malfunction

Anonymous
2018-12-11T13:06:16+00:00

Hi everyone

I bought the Linx 12x64 12.5'' Tablet + Keyboard Cover a year ago from the Microsoft Store, and a couple of months back some keyboard keys stopped working.

I have tried cleaning the keys and formatting the tablet. I think it is a hardware issue. What are your thoughts?

I would be interested to hear from possible solutions (or causes) and ultimately to know where I can get a replacement. 

Thank you for your help.

Jorge

_____________________________________________

List of keys that do not work from top to bottom to the best of my knowledge:

F1 F2 F3* F4 F5 F6 F7 F8 ... F10 ... F12 

1 2 3 4 ... ** ... 7 8 9 0

*F3 works on its own (e.g. as a function within notepad) but not combined with the "Fn" key.

** 5 and 6 are the only numbers that work

*** I tested the keys in the Notepad, and other software I use daily (Microsoft Edge, Chrome, Word, etc.) The keyboard still does not work.

_____________________________________________

Product Details:

Edition

Windows 10 Home

Version

1803

OS Build

10.0.17134.407

Serial #

CN1173T01000940

Processor

Intel(R) Atom(TM) x5-Z8350 CPU @ 1.44GHz

Graphics card

Intel(R) HD Graphics

System

OSType64BitX64

RAM

Keyboard

4 GB

5-pin QWERTY keyboard with island-style keys

Windows for home | Windows 10 | Microsoft Store

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

3 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2018-12-11T14:56:43+00:00

    Hi Douglas

    Thank you for your reply. Unfortunately, I have not been able to solve the problem. 

    I Run the "Hardware and Devices" and "Keyboard" troubleshooters and got the following feedback respectively:

    "Troubleshooting couldn't identify the problem" and "Troubleshooting has completed. No changes or updates were necessary".

    This is most likely because the keyboard is running smoothly with the exception of the mentioned keys.

    I also checked the Device Manager and searched online for the keyboard driver updates. It said that I am running the latest available. 

    I forwarded this issue to Linx support and expect a reply in the following days.

    Thanks for your help.

    Jorge

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  2. Anonymous
    2018-12-11T15:00:36+00:00

    Maybe there is a compatibility issue Jorge, so, the other way is to reinstall the OS or install another version to discard.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2018-12-11T13:44:40+00:00

    Hi, I´m Douglas M.

    I would like to help you, hardware troubleshooter checks for common issues and makes sure that any new device or hardware attached to your computer was installed correctly.

    Press Windows key + W Key.

    Type Troubleshooting and click on Troubleshooting.

    Click on Hardware and Sound.

    Click on Hardware and Devices to run the default troubleshooter.

    If the issues persist try to apply those steps:

    https://support.microsoft.com/en-us/help/17417/...

    kinds Regards

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments