Share via

M-Audio M-Track 2x2 Not Recognized by my computer.

Anonymous
2018-12-29T21:07:04+00:00

My M-Audio M-Track 2x2 audio interface worked perfectly fine and I never had any problems with it. Today suddenly out of nowhere while I was gone from my room for one hour with my computer still on something must've happened on it's own and now it's not being recognized at all. All the latest drivers are installed but when i plug in my interface it does not come up on the computer. The interface comes on and is receiving power. If i touch my mic, the green bars are active, so the interface is working. However in the 'sound' settings in control panel it does not appear, even if i select display disconnected or disabled devices. I also did a ''system recovery'', where many of my apps have been deleted, just because I read online that maybe while I was gone I might've had an update that corrupted something, but it's still not being recognized. Can anyone please help me?

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2018-12-30T11:48:44+00:00

    Hi,

    Thank you for writing to Microsoft Community Forums. 

    We appreciate the research and troubleshooting you have done, this issue could be from the software end or from the hardware itself.

    Please try few of the troubleshooting below to further eliminate the root cause of the issue.

    1. Try to connect the device with a different USB and check if that helps.
    2. Connect the M-track to different computer and check if you still face the issue there, if the issue persists, it could be caused by hardware.

    Method 1:

    1. Press Windows + R key on your keyboard together, and type control printers.
    2. You will see list of all the devices and printers connected to your computer.
    3. Click on Add a device and follow the onscreen instruction and add your device.

    Method 2:

    1. Uninstall all the M-Track drivers from device manager.
    2. Reboot the computer and check.

    Method 3:

    I suggest you login to the manufacturer site, download the drivers for your registered device and install it.

    If you still face the issue, I suggest you to get in touch with the manufacturer and get the hardware checked once.

    Hope it helps.

    Amit Sunar

    Microsoft Community – Moderator

    10+ people found this answer helpful.
    0 comments