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error code 1002 application hang windows 8.1

Anonymous
2018-11-22T03:36:28+00:00

Hi, I have a lenovo laptop with AMD E1-1500 APU with radeon hd graphics 1.48 GHz. 4Gb ram 64 bit running windows 8.1.  Drivers and windows claims to be up to date.  

I try to log onto Path of Exile or Starcraft 2 and it goes back to the login screen. I think timed out due to these errors. error 1002 is the most common, I'm listing a few other codes in case they are related. 2486, 5973, 1008, 1000, 8193, 5007, 5005 these are only from windows application logs;  several error codes for  system has 7023, 7011, 7032, 7031, 7000 I am starting with error 1002 to start. What is my next step?

Log Name:      Application

Source:        Application Hang

Date:          11/21/2018 2:15:14 PM

Event ID:      1002

Task Category: (101)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      idea-PC

Description:

The program LiveComm.exe version 17.5.9600.22013 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: d38

Start Time: 01d481cdbcb1fca7

Termination Time: 4294967295

Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.22013_x64__8wekyb3d8bbwe\LiveComm.exe

Report Id: b6bd5c51-edc1-11e8-be8e-208984367cda

Faulting package full name: microsoft.windowscommunicationsapps_17.5.9600.22013_x64__8wekyb3d8bbwe

Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Application Hang" />

<EventID Qualifiers="0">1002</EventID>

<Level>2</Level>

<Task>101</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2018-11-21T19:15:14.000000000Z" />

<EventRecordID>6998</EventRecordID>

<Channel>Application</Channel>

<Computer>idea-PC</Computer>

<Security />

</System>

<EventData>

<Data>LiveComm.exe</Data>

<Data>17.5.9600.22013</Data>

<Data>d38</Data>

<Data>01d481cdbcb1fca7</Data>

<Data>4294967295</Data>

<Data>C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.22013_x64__8wekyb3d8bbwe\LiveComm.exe</Data>

<Data>b6bd5c51-edc1-11e8-be8e-208984367cda</Data>

<Data>microsoft.windowscommunicationsapps_17.5.9600.22013_x64__8wekyb3d8bbwe</Data>

<Data>ppleae38af2e007f4358a809ac99a64a67c1</Data>

<Binary>55006E006B006E006F0077006E0000000000</Binary>

</EventData>

</Event>

Windows for home | Previous Windows versions | Performance and system failures

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  1. Anonymous
    2018-11-27T14:49:33+00:00

    Hi, I have a lenovo laptop with AMD E1-1500 APU with radeon hd graphics 1.48 GHz. 4Gb ram 64 bit running windows 8.1.  Drivers and windows claims to be up to date.  

    I try to log onto Path of Exile or Starcraft 2 and it goes back to the login screen. I think timed out due to these errors. error 1002 is the most common, I'm listing a few other codes in case they are related. 2486, 5973, 1008, 1000, 8193, 5007, 5005 these are only from windows application logs;  several error codes for  system has 7023, 7011, 7032, 7031, 7000 I am starting with error 1002 to start. What is my next step?

    Log Name:      Application

    Source:        Application Hang

    Date:          11/21/2018 2:15:14 PM

    Event ID:      1002

    Task Category: (101)

    Level:         Error

    Keywords:      Classic

    User:          N/A

    Computer:      idea-PC

    Description:

    The program LiveComm.exe version 17.5.9600.22013 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

    Process ID: d38

    Start Time: 01d481cdbcb1fca7

    Termination Time: 4294967295

    Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.22013_x64__8wekyb3d8bbwe\LiveComm.exe

    Report Id: b6bd5c51-edc1-11e8-be8e-208984367cda

    Faulting package full name: microsoft.windowscommunicationsapps_17.5.9600.22013_x64__8wekyb3d8bbwe

    Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

    <System>

    <Provider Name="Application Hang" />

    <EventID Qualifiers="0">1002</EventID>

    <Level>2</Level>

    <Task>101</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2018-11-21T19:15:14.000000000Z" />

    <EventRecordID>6998</EventRecordID>

    <Channel>Application</Channel>

    <Computer>idea-PC</Computer>

    <Security />

    </System>

    <EventData>

    <Data>LiveComm.exe</Data>

    <Data>17.5.9600.22013</Data>

    <Data>d38</Data>

    <Data>01d481cdbcb1fca7</Data>

    <Data>4294967295</Data>

    <Data>C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.22013_x64__8wekyb3d8bbwe\LiveComm.exe</Data>

    <Data>b6bd5c51-edc1-11e8-be8e-208984367cda</Data>

    <Data>microsoft.windowscommunicationsapps_17.5.9600.22013_x64__8wekyb3d8bbwe</Data>

    <Data>ppleae38af2e007f4358a809ac99a64a67c1</Data>

    <Binary>55006E006B006E006F0077006E0000000000</Binary>

    </EventData>

    </Event>

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  2. Anonymous
    2018-11-27T19:41:05+00:00

    Starting programs on my laptop often displays “not responding” messages.  I also have issues when starting prgrams like Open Office, resurce monitor and Chrome.   SFC.EXE with an /extention was used a few weeks ago along  Thanks for responding so early.   I was born on June 28, 1956.     The link you have takes me to xbox requirements. My laptop does cover the *minimum requirements for Path of Exile for windows. The weakest link in my computer is the video card. I run the game at the lowest resolution.   I get the login screen - pick my avatar - and launch the game. Sometimes it starts the game, sometimes I have to log in again. I have been booted back to login screen every try a few days ago. It fails occasionally when I travel the worm holes. I have used the internet today but not either of the 2 games but for email. The computer has not logged any serious errors yet today.

    Ok, I tend to procrastinate. The error code popped up a couple times since then.   This may be a problem from a year ago. This is a used laptop and it was wiped before I got it. These "no response" messages started popping up. I have made downloads but never kept a list of them. Then the biggest problem was how long the hard drive took before it was usable after booting up. It is fixed as far as I can tell, the same issue could be affecting this. Resource monitor shows little resources being used while it's "not responding". The fix was major - I did a refresh but it took my system back to windows 8. Took several tries and updates before updating to 8.1. I then reinstalled my programs (being more careful). Now I decided my next step is to tackle these errors.

    Thank you   George.

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  3. Anonymous
    2018-11-22T05:14:26+00:00

    Read the System requirements for each of them.

    https://www.microsoft.com/en-us/p/path-of-exile/bwc95bzpfbs7?activetab=pivot:regionofsystemrequirementstab

    Minimum

    Your device must meet all minimum requirements to open this product OS Xbox One
    Architecture x64
    --- ---

    Recommended

    Your device should meet these requirements for the best experience OS Xbox One
    Architecture x64
    --- ---

    And there are all different version of the second one:

    https://www.microsoft.com/en-us/p/starcraft-2-terran-units/9nblggh0jb0f?activetab=pivot:regionofsystemrequirementstab

    System Requirements

    Minimum

    Your device must meet all minimum requirements to open this product OS Windows 8 Mobile
    Architecture x86, x64, ARM
    --- ---

    Recommended

    Your device should meet these requirements for the best experience OS Windows 8 Mobile
    Architecture x86, x64, ARM
    --- ---

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