Share via

My hp desktop is stuck on a grey screen

Anonymous
2018-12-19T00:42:31+00:00

My hp desktop will show a loading hp screen and then it will go to grey. I try pushing F11  it keeps on saying it won’t work and I tried to reset it but it’s keeps on failing. I don’t know what to do

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

38 answers

Sort by: Most helpful
  1. Anonymous
    2018-12-20T21:42:32+00:00

    Ever time I try anything it lips us “your PC ran into a problem and se need to restart it” but every time i say restart is says automatic repair could not repair your PC

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2018-12-20T20:23:49+00:00

    Then what happens when you booted the media I provided to try the repairs or the Clean Install exactly as I specified? 

     Why were no problems reported back or interaction so I could help you As I promised to do in my first post? Everyone who works with me interactively gets their problem solved..

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2018-12-20T20:16:18+00:00

    I tried everything

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2018-12-20T20:03:33+00:00

    Please continue with the steps I gave which will always fix it or give you a much better reinstall , unless Hardware has failed. And if none of the steps work I will show you how to test and replace the hardware if necessary.

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2018-12-20T18:12:49+00:00

    I turned on mu computer this morning and it did the same thing as lasg time. I tryed to unplug the  Computer and hold down the power button but it did not work i tried everything else and nothing is working even though it worked yesterday. When i try to restart ot troubleshoot it the screen comes up and say that it did not work or it failed. I do not know what to do is it how old the computers is i got it in 2016 and it seemed fine in tell it needed to update and then from there it went down hill.

    Was this answer helpful?

    0 comments No comments