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Connectivity (IPv4/IPv6): Disconnected

Anonymous
2018-11-01T22:16:46+00:00

Name: Ethernet

Description: Realtek PCIe GBE Family Controller

Physical address (MAC): ec:8e:b5:d6:e4:0b

Status: Not operational

Maximum transmission unit: 1500

IPv4 address: 169.254.250.35/16

IPv6 address: fe80::8408:262a:dd06:fa23%12/64

DNS servers: 192.168.1.254, 75.153.171.122

DNS connection suffix: telus

Connectivity (IPv4/IPv6): Disconnected

Name: Wi-Fi

Description: Realtek RTL8723BE 802.11 bgn Wi-Fi Adapter

Physical address (MAC): cc:b0:da:45:99:2b

Status: Not operational

Maximum transmission unit: 1500

IPv4 address: 169.254.90.214/16

IPv6 address: fe80::853f:94b6:aeb2:5ad6%15/64

DNS servers: 192.168.43.1

Connectivity (IPv4/IPv6): Disconnected

Name: Local Area Connection* 12

Description: Microsoft Hosted Network Virtual Adapter

Physical address (MAC): 48:f8:b3:97:96:cb

Status: Not operational

Maximum transmission unit: 1500

IPv4 address: 169.254.184.142/16

IPv6 address: fe80::a415:bde6:5709:b88e%20/64

DNS servers: fec0:0:0:ffff::1%1, fec0:0:0:ffff::2%1, fec0:0:0:ffff::3%1

Connectivity (IPv4/IPv6): Disconnected

Name: Wi-Fi 2

Description: Linksys AE1200

Physical address (MAC): 48:f8:b3:97:96:cb

Status: Operational

Maximum transmission unit: 1500

Link speed (Receive/Transmit): 144/104 (Mbps)

DHCP enabled: Yes

DHCP servers: 192.168.1.254

DHCP lease obtained: ‎November ‎1, ‎2018 4:03:27 PM

DHCP lease expires: ‎November ‎2, ‎2018 4:03:27 PM

IPv4 address: 192.168.1.67/24

IPv6 address: 2001:56a:f2d7:3800:29ed:7176:fa4f:7afa/64, 2001:56a:f2d7:3800:a588:1afb:4da:872e/128, fe80::29ed:7176:fa4f:7afa%3/64

Default gateway: fe80::72f1:96ff:fe5c:2dd0%3, 192.168.1.254

DNS servers: 2001:568:ff09:10c::53, 2001:568:ff09:10b::122, 192.168.1.254, 75.153.171.122

DNS domain name: telus

DNS connection suffix: telus

DNS search suffix list: 

Network name: TELUS4370

Network category: Private

Connectivity (IPv4/IPv6): Connected to Internet

Name: Bluetooth Network Connection

Description: Bluetooth Device (Personal Area Network)

Physical address (MAC): cc:b0:da:45:99:2c

Status: Not Present

Maximum transmission unit: 0

Connectivity (IPv4/IPv6): Disconnected

Name: Local Area Connection* 10

Description: Microsoft Wi-Fi Direct Virtual Adapter

Physical address (MAC): ce:b0:da:45:99:2b

Status: Not Present

Maximum transmission unit: 0

Connectivity (IPv4/IPv6): Disconnected

Name: Local Area Connection* 11

Description: Microsoft Wi-Fi Direct Virtual Adapter #2

Physical address (MAC): cc:b0:da:45:99:2b

Status: Not Present

Maximum transmission unit: 0

Connectivity (IPv4/IPv6): Disconnected

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2018-11-12T18:58:22+00:00

    contact your Internet service provider for getting new DNS server address and after that, read the user manual of your router or modem to change the DNS in modem 

    Please stop sending unhelpful suggestions!

    There is nothing wrong with my modem, it works with all my other computers and including my families apple products, I guess I should join apple products now. 

    It is plan and simple Microsoft forces changes onto our computers and it is not compatible with this computer and many other out there. I am done with Microsoft and windows 10!

    80+ people found this answer helpful.
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  2. Anonymous
    2018-11-12T06:20:32+00:00

    Hi Florence,

    Thank you for writing to Microsoft Community forum.

    Try the following steps and check if it works.

    • On the Startscreen, type CMD. In the search results, right-click Command Prompt, and then select Run as administrator.
    • At the command prompt, enter the following command, and then press Enter: netsh int ip reset c:\resetlog.txt

    Note:

    If you don't want to specify a directory path for the log file, run the following command instead:

    netsh int ip reset

    • Restart the computer and check if it works.

    Hope it helps.

    10+ people found this answer helpful.
    0 comments
  3. Anonymous
    2018-11-12T07:24:19+00:00

    Hi Florence,

    Thank you for writing to Microsoft Community forum.

    Try the following steps and check if it works.

    • On the Startscreen, type CMD. In the search results, right-click Command Prompt, and then select Run as administrator.
    • At the command prompt, enter the following command, and then press Enter: netsh int ip reset c:\resetlog.txt

    Note:

    If you don't want to specify a directory path for the log file, run the following command instead:

    netsh int ip reset

    • Restart the computer and check if it works.

    Hope it helps.

    I tryed both sugestions and it did not help, I noticed both times this 

    Resetting , failed.

    Access is denied.

    The problem with the no wifi and no bluetooth started  September after a forced up grade that I could not roll back.

    or restore or image restore my computer without errors. I have tried everything suggested on the Microsoft site.

    I have had 3 Microsoft tec's on my computer with no improvement. Two said they would call back but no response. This computer is an HP desktop that came with windows 10 on it and I have to say it is nothing but a night mare. all my other laptop, note book and smart phone work fine. I have worked on many different  windows over the decades and never encounter such incompetence from Microsoft. 

    Microsoft Windows [Version 10.0.17134.376]

    (c) 2018 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>netsh int ip reset

    Resetting Compartment Forwarding, OK!

    Resetting Compartment, OK!

    Resetting Control Protocol, OK!

    Resetting Echo Sequence Request, OK!

    Resetting Global, OK!

    Resetting Interface, OK!

    Resetting Anycast Address, OK!

    Resetting Multicast Address, OK!

    Resetting Unicast Address, OK!

    Resetting Neighbor, OK!

    Resetting Path, OK!

    Resetting Potential, OK!

    Resetting Prefix Policy, OK!

    Resetting Proxy Neighbor, OK!

    Resetting Route, OK!

    Resetting Site Prefix, OK!

    Resetting Subinterface, OK!

    Resetting Wakeup Pattern, OK!

    Resetting Resolve Neighbor, OK!

    Resetting , OK!

    Resetting , OK!

    Resetting , OK!

    Resetting , OK!

    Resetting , failed.

    Access is denied.

    Resetting , OK!

    Resetting , OK!

    Resetting , OK!

    Resetting , OK!

    Resetting , OK!

    Resetting , OK!

    Resetting , OK!

    Restart the computer to complete this action.

    10+ people found this answer helpful.
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  4. Anonymous
    2018-11-01T22:44:19+00:00

    Hi Florence, thanks for your question.

    Would you be able to provide more information? What is your network setup? Are you seeing any errors?

    The fact that your IP address begins with 169 tells me that your network is disconnected for some reason, maybe not plugged in or a problem communicating with the router.

    You could try the troubleshooter:

    • Click Start and type "troubleshoot"
    • Select Troubleshooter
    • Click Internet Connection in the list.

    This will reset your network adapter and try other troubleshooting steps. It may fix the issue. Otherwise, please confirm that your router is functioning correctly and is broadcasting WiFi.

    If you're still having issues, please let me know! Thanks!

    9 people found this answer helpful.
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  5. VARADHARAJAN K 9,676 Reputation points Volunteer Moderator
    2018-11-12T19:28:26+00:00

    if you think my suggestions are unhelpful means, then I stop replying to you.bye

    7 people found this answer helpful.
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