Share via

Xbox One Wireless controller keeps disconnecting

Anonymous
2017-01-28T16:07:29+00:00

Hello.

I recently bought a Xbox One Wireless controller with the PC wireless adapter.

The problem is... after I logon into Windows 10 the controller connects fine ONE TIME, then, after turning it off and then turning it on again, the controller connects (light stay still) for about 1 or 2 seconds and then the controller turns off again, I even can use it in those 1 or 2 seconds, showing that it successfully connected, but then it disconnects. The problem is only solved after I logoff and login again into Windows (don't need to do a full reboot).

My wired Xbox 360 controller works like a charm. Why do the next gen controller of Microsoft doesn't work well with a system developed by the same company? When I google it, it's problems all around. And judging by the behavior, it's a driver problem, not hardware, cause if it was a defective unit a simple logoff-login wouldn't fix it (and lots of other people wouldn't have similar problems).

Thanks in advance.

EDIT: link to the same post on the Feedback Hub: https://aka.ms/Phrwta so anyone passing by can easily enter and give a vote to the problem. Thanks!

Windows for home | Windows 10 | Gaming

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

98 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2019-02-20T06:21:19+00:00

    It's not Steam or GeForce Experience that cause a problem.

    The true reason why Xbox One Wireless Controller random disconnect with Official Xbox One Wireless Adapter plugged in. It was a Power Saver feature that cause a problem.

    To fix this issue.

    1. Right Click on Windows Start Button. Then click on "Device Manager".
    2. Go to "Network adapters". Then Right Click on "Xbox Wireless Adapter for Windows". Then click on "Properties".
    3. Click on "Power Management" tab. Then uncheck "Allow the computer to turn off this device to save power" and click OK.

    20+ people found this answer helpful.
    0 comments
  2. Anonymous
    2017-02-01T10:37:08+00:00

    thank you for your response, here is a link on how to troubleshoot your Xbox One controller for Windows.  

    Keep us in the loop.

    Regards.

    Same output as docace. 

    I know you must follow the protocol, but this is clearly a driver (or anything else in the system) problem and not an isolate case, just Google it and you should see the number of problems with this controller around the web. Microsoft should take a serious look at this ASAP. 

    Thanks.

    20+ people found this answer helpful.
    0 comments
  3. Anonymous
    2017-04-09T15:56:22+00:00

    Ok, guys... As Patrick Oberli stated before (thanks, Patrick!), now I think we really isolated the culprit.

    Actually the problem surfaced two times for me, even after the latest updates and all.

    And what made it work again (without the need to logoff/login) was to CLOSE STEAM. Yep, it seems Steam is the great evil boss here. :P 

    So, please, try this within your systems and tell me how it goes. After closing Steam you could turn on the controller again and the bug should've went away (even launching steam again, turning the controller off and on most of times seems to work, you should need to close it only sometimes).

    "Recently" Steam launched a new functionality that takes over the xbox controller anywhere in the OS. You could even control the mouse cursor with it (if properly enabled in the Big Picture mode), and probably this is the main problem and what is causing this bug, even when the functionality is disabled.

    Please, give us your feedback so we could make sure the culprit really and finally is Steam and other people could come here and try this temporary fix as well.

    Edit: I was thinking here... if it still doesn't work, maybe it's a combination of the new Creator's update and closing Steam. Worth a try, if you ask me...

    10+ people found this answer helpful.
    0 comments
  4. Anonymous
    2017-02-01T03:59:17+00:00

    I ran through the basic troubleshooter you mentioned, not really helpful.

    This is what I have done (and can reproduce it)

    1. Reboot windows 10.
    2. Controller works fine
    3. Put computer to SLEEP

    4 Wake from sleep

    1. Controller turns on, sync, working, for 5 second. Controller turns OFF
    2. LOG OUT
    3. LOG IN

    8 COntroller works as #2 above

    9 RInse repeat

    100% reproducible. How can I help further? Its infurating.

    I have also gone into device manager and DELETED my adapter

    I even bought ANOTHER adapter and same issue.

    SAme issue with 2 xbox one controllers (XBOX Elite and Regular, NOT the S)

    10+ people found this answer helpful.
    0 comments
  5. Anonymous
    2017-02-01T20:23:37+00:00

    JOmari,

    DId you see what I have done above? This is extensive testing across 2 adapters and 2 controllers.

    Can you try it on your own machine? If you take the batteries out while on, put them back in, can you resync without needing to log out?

    This is all over bing/google. Its not just us.

    Again, what EVENT logs can I get you?

    10 people found this answer helpful.
    0 comments