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Unable to install Realtek Audio driver, Error: This device cannot start. (Code 10)

Anonymous
2019-01-22T17:42:47+00:00

I am trying to install Realtek Audio on my Windows 10 desktop.

Having downloaded and installed the driver from the Realtek web site, I can see it listed in Programs and Features, but it doesn’t appear in Sound, where I find AnySoft Virtual Sound Device, and four entries for Via HD.

In Device Manager I see AnySoft and Via and an entry called ‘High Definition Audio Device” which I take to be Realtek

Double-clicking on ‘High Definition Audio Device” brings up the information that “This device cannot start. (Code 10). 

The Driver tab contains driver details. 

The Events tab contains:

Events

5/20/2018 4:13:35 PM Device install requested

5/20/2018 4:13:53 PM Device install requested

5/20/2018 4:18:49 PM  Device Migrated

5/20/2018 4:18:49 PM Driver Service added (HdAudAddServ…

5/20/2018 4:18:50 PM Device Installed (haudio.inf -and64_....

5/20/2018 4:23:00 PM  Device deleted

5/20/2018 4:23:00 PM Device install requested

5/20/2018 4:23:00 PM Device not Migrated

5/20/2018 4:23:00 PM Driver Service added (HdAudAddServ…

5/20/2018 4:23:00 PM Device Installed (haudio.inf -and64_....

Information

Driver Management concluded the process to install driver hdaudio.inf_amd64_11b48dc4f36eaf60 for Device Instance ID HDAUDIO\FUNC_01&VEN_8086&DEV_2806&SUBSYS_80860101&REV_1000\4&36B8CB0&0&0301 with the following status: 0x0.

 Any ideas about how I should proceed?

***Modified title from: Installing Realtek Audio***

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2019-01-23T07:22:44+00:00

    Hi,

    Thank you for writing to Microsoft Community Forums.

    To be able to assist you in a better way, we will need a few more information from you:

    • What is the make and model of your computer?

    However, you can follow the steps mentioned below to install the Realtek drivers:

    Method 1: Update the driver

    To update the driver please refer the section Code 10 "This device cannot start. (Code 10)" from the article Error codes in Device Manager in Windows.

    Method 2: Check hidden devices

    We can check if the Realtek audio driver is hidden and then try updating the driver. Please follow the steps mentioned below:

    1. Press and hold Windows key + X.
    2. Select Device manager.
    3. Click on View and select Show hidden devices.
    4. Expand Sound, video and game controllers.
    5. Right click on Realtek High Definition Audio and click on Update driver.
    6. Click on Browse my computer for driver software.
    7. Click on Let me pick from a list of available drivers.
    8. Select the driver and click on Next to install the drivers.
    9. Restart the computer.

    Hope it helps.

    Please reply with the status of the issue, we will be glad to help you further.

    Nikhar Khare

    Microsoft Community - Moderator

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  1. Anonymous
    2019-02-18T20:29:07+00:00

    Hi Nikhar_K:

    Thank you for responding to my question.  In fact, for doing so twice.

    First, I apologize for the delay in this response to you.  I don't offer any excuse - just shortage of time.

    Reading your response, it seems you want me to repeat the actions I took before , as outlined in my original post.

    So I repeated the steps I had already taken.  The results were no different than before.

    To repeat:

    • According to Programs and Features in the control panel, Realtek High Definition Audio Driver is installed.
    • However, it is not listed in Sound in the control panel
    • Also, it is not listed in Device Manager
    • It also does not show up when I click "Show hidden devices"
    • And it is not in the list that appears when I expand Sound, video and game controllers

    This makes it unfeasible to follow steps 5 through 8 of your instructions.

    In answer to your question about my computer:

    I have a custom PC with:

    16 gigs RAM

    3.3 gig Intel I5 processor

    A Gigabyte Z370P D3 motherboard

    Three hard drives

    Running Windows 10 with the latest updates

    Hopefully, you have some further suggestions?

    Regards,

    John

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