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No Sound coming from my PC at all

Anonymous
2019-01-09T04:52:13+00:00

I don't have any speakers on my neither one of my monitors so I use a headset everytime I use my computer, and this issue started happening about 3-4 months ago. One day I turned my computer on, plugged my headset in, and no sound was coming from my computer. I hover over  the volume icon in the bottom left hand corner, and it says "LG IPS FULLHD: 100%" so obviously my computer is trying to push the sound to my monitor (even though my monitor doesn't have any speakers). So I right clicked the volume icon, clicked Sounds, went to Playback, and saw that the Realtek playback device (the one where if it's set to default then the sound will come through my headset) isn't there at all! So I went to Device Manager, looked under "Sound, video and game controllers" and only 2 things came up, "NVIDIA High Definition Audio" and "NVIDIA Virtual Audio Device (Wave Extensible) (WDM)" which is my GPU's sound card or whatever and absolutely nothing about Realtek came up! so I figured maybe Realtek HD audio drivers got uninstalled somehow, so I reinstalled the drivers from both my motherboard's manufacturer's website (Gigabyte) and the official Realtek website one by one and when I restarted after installations, I went back to device manager, and Realtek still didn't show up under "Sound, video and game controllers"! then I looked under "System devices" in device manager and saw two "High Definition Audio Controller" devices, one seemed fine, but the other had a yellow yield icon on it, so I right clicked it, clicked properties, and it says:

"Device PCI\VEN_8086&DEV_A348&SUBSYS_A1821458&REV_10\3&11583659&0&FB had a problem starting.

Driver Name: hdaudbus.inf

Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}

Service: HDAudBus

Lower Filters:

Upper Filters:

Problem: 0xA

Problem Status: 0xC0000001"

So I gave up, and I called COX (I pay for them to help me with my computer issues whenever I need) and they said that my sound card seems to have failed and I need to buy a new one. So I was waiting to get a new sound card, then one day I turned my computer on and sound was completely working again! then a few months later (today) the same exact issue happened again and I don't know what to do. Please help.

Edit: Yes I did try sfc /scannow, and this showed up:

"C:\WINDOWS\system32>sfc /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.

Verification 100% complete.

Windows Resource Protection did not find any integrity violations."

My Specs:

Windows 10 Home x64 bit (version 10.0.17134 Build 17134)

CPU: Intel Core i5 8500

Motherboard: Gigabyte H370M DS3H-CF

RAM: 8GB DDR4

GPU: NVIDIA GeForce GTX 1050

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2019-01-10T04:17:05+00:00

    Hello,

    Thank you for writing to Microsoft Community Forums.

    I understand it can be frustrating when the Drivers don’t work the way they are supposed to.

    As you are receiving a yellow yield on one of the Audio driver under System devices, I suggest you to uninstall both the High Definition Audio Controller drivers from System devices and other Nvidia audio drivers from Sound, video and game controllers. You can also delete the hidden drivers from the device manager.

    Steps to remove hidden drivers:

    1. Press and hold the Windows + X key on the keyboard.
    2. Select Device manager.
    3. Click View tab.
    4. Select Show hidden devices.
    5. Expand Sound, video and game controllers and System Devices, remove all the greyed out devices. To remove the greyed out devices, right click on the device and select uninstall.

    Please follow these steps to uninstall the audio driver and installing it from the manufacturer’s website.

    1. Press and hold the Windows + X key on the keyboard.
    2. Select Device manager.
    3. In Device manager, expand Sound, video and game controllers and System devices.
    4. Right click on Realtek Audio Driver and NVIDAI Driver, select uninstall.
    5. You will receive a prompt, make sure you check the box for Delete the driver software.
    6. After uninstalling the driver, download the drivers from https://www.gigabyte.com/us/Motherboard/H370M-DS3H-rev-10#support-dl-driver-audio and install them.
    7. Restart the computer and check the result.

    Hope it helps.

    Regards,

    Noor Azam S

    Microsoft Community – Moderator

    2 people found this answer helpful.
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