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Unable to connect PS4 controller to PC

Anonymous
2019-01-02T06:35:35+00:00

I play video games regularly and I use a ps4 controller to play them. I use a bluetooth usb adapter to connect the ps4 controller to my pc, however, I always have to go into settings, click " remove device" from the pc, then connect with bluetooth and type in the four digit pin which is 0000. I tried using the "windows key + a" shortcut to open the menu with all the connection options then click connect. When I click connect nothing shows up even though my controller is on pairing mode. Is there a fix for this issue?

***Modified title from: Windows 10 Bluetooth Connection with Ps4 Controller ***

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2019-01-03T06:14:35+00:00

    Hi,

    Thank you for writing to Microsoft Community Forums.

    The issue could be with the Bluetooth drivers. We can try some troubleshooting steps to resolve the issue.

    Please follow the steps mentioned below and share the result:

    Method 1: Remove Ghost drivers

    1. Press and hold the Windows + X key on the keyboard.
    2. Select Device manager.
    3. Click View tab.
    4. Select Show hidden devices.
    5. Expand Bluetooth and remove all the greyed out devices. To remove the greyed out devices, right click on the device and select uninstall.
    6. Restart your computer.

    Method 2: Remove device from paired list

    1. Press and hold Windows key + I to open settings.
    2. Click on Devices.
    3. Under Bluetooth & other devices.
    4. Click on the PS4 controller and click on Remove device.
    5. Once the Device is removed, try adding the device again.

    Hope it helps.

    Please reply with the status of the issue, we will be glad to help you further.

    Nikhar Khare

    Microsoft Community - Moderator

    3 people found this answer helpful.
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  2. Anonymous
    2019-01-10T10:36:52+00:00

    Hi,

    Thank you for replying. I appreciate your time and patience.

    This issue may be due to a profile corruption. Hence, in order to eliminate possibilities, I would suggest you to create a new user account, install the required language pack and check if the issue persists. Follow the steps from the article Create a local user or administrator account in Windows 10 to create a new user account.

    Hope it helps.

    Please reply with the status of the issue, we will be glad to help you further.

    Nikhar Khare

    Microsoft Community - Moderator

    2 people found this answer helpful.
    0 comments
  3. Anonymous
    2019-01-08T02:41:30+00:00

    1.Yes, I am able to use the controller after connecting it.

    1. I know where to find paired devices, it's just that I wish to quickly connect it after turning off the pc and turning it on again, without having to unpair it and repair the device.

    For example, a bluetooth pair of headphones; once you connect those to your phone, then you wont have to pair them again and all you have to do is turn bluetooth on your phone and it connects automatically.

    2 people found this answer helpful.
    0 comments
  4. Anonymous
    2019-01-03T06:36:31+00:00

    Hi,

    Thank you for writing to Microsoft Community Forums.

    The issue could be with the Bluetooth drivers. We can try some troubleshooting steps to resolve the issue.

    Please follow the steps mentioned below and share the result:

    Method 1: Remove Ghost drivers

    1. Press and hold the Windows + X key on the keyboard.
    2. Select Device manager.
    3. Click View tab.
    4. Select Show hidden devices.
    5. Expand Bluetooth and remove all the greyed out devices. To remove the greyed out devices, right click on the device and select uninstall.
    6. Restart your computer.

    Method 2: Remove device from paired list

    1. Press and hold Windows key + I to open settings.
    2. Click on Devices.
    3. Under Bluetooth & other devices.
    4. Click on the PS4 controller and click on Remove device.
    5. Once the Device is removed, try adding the device again.

    Hope it helps.

    Please reply with the status of the issue, we will be glad to help you further.

    Nikhar Khare

    Microsoft Community - Moderator

    I can connect the ps4 controller just fine, my issue is that it wont show up at all after being paired. I have to unpair it, connect the device, enter the 4 digit code, it gets very tiresome. Method 1 didn't work because I had no greyed out devices. Method 2 I have been doing, I am just trying to figure out a quicker way to connect it.

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2019-01-08T02:31:55+00:00

    Hi,

    Thank you for replying.

    I apologize for the delayed response.

    To assist you further, we will need a few more information from you. Please reply to the following questions:

    • When you say, “can connect the ps4 controller just fine”, are you able to use the controller after connecting it?
    • Where are you looking for the paired devices?

    However, you will be able to find the paired devices by following the steps mentioned below:

    Method 1: Checking in Settings

    1. Press Windows logo key + I to open Settings.
    2. Click on Devices.
    3. Under Bluetooth & other devices, you will be able to find all the paired devices.

    Method 2: Checking in Control Panel

    1. Press Windows logo key + R to Run box.
    2. Type control printers and click on OK.
    3. You will be able to find the paired devices there.

    Hope it helps.

    Please reply with the status of the issue, we will be glad to help you further.

    Nikhar Khare

    Microsoft Community - Moderator

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