MTP / USB Detection problem in Windows 10, Huawei P10

Question

MTP / USB Detection problem in Windows 10, Huawei P10

Anonymous

Hello,

I am using a Huawei P10 phone since last year and I have no problems connecting my phone to my laptop until I tried it last week.

My phone just keeps on charging but the USB connection is not detected by laptop nor the phone.

I have tried all possible options but still none is working.

USB debugging is on
HDB is on
USB drivers are installed and unistalled.
Cable is not the problem. I am able to connect other phones using the same cable. Using the original cable is not working as well.
Hard reset also did not work.
Tried to plug it to different laptop, the same problem. They are unable to detect Huawei P10 as portable device.

What I have noticed is, when I plug my phone to the USB port, it is not detected via Device Manager even if I manually install the MTP USB Device.

Tried to install wdpmtp.inf but no prompt that it is successfully installed pops unlike other INF.

Please help me :(

***Modified Title from: MTP / USB Detection problem***

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1 answer

Answer 1

Hi,

Thank you for writing to Microsoft Community Forums.

We understand how difficult it could be and we truly appreciate the time and effort that you have taken to work on this issue. However, we would suggest you to refer Can't connect my phone to a computer for troubleshooting steps.

Note: Since the websites are not hosted by Microsoft, the links may change without notice. Microsoft does not guarantee the accuracy of this information.

If the issue still persists and it is isolated to connecting only the Huawei phone. This could be an issue with the phone. So we would suggest you to contact Huawei Support.

Regards.

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MTP / USB Detection problem in Windows 10, Huawei P10

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