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Need to enable Bluetooth stack on my desktop system running latest version of Windows 10 - drivers are installed and functioning properly.

Anonymous
2019-01-08T00:59:32+00:00

I have the CSR 4.0 Bluetooth dongle on my desktop that never had Bluetooth, or any wireless before.

I've installed the Bluetooth drivers from CSR. 

Device Manager shows Bluetooth Radios - and under it CSR Bluetooth Radio - no yellow or red indicators on it - it shows device is working properly.

System is not in Airplane mode.

Under Universal Serial Bus Controllers - I see CSR BlueCore Device - again no yellow or red.  It shows device is working properly.

When navigating to Bluetooth and other devices - I see CSR8510 A10 under Other Devices.

There is no "Bluetooth" on/off switch

If I try to add new Bluetooth device by clicking on "+ Add Bluetooth or other device" Add a device comes up.

When clicking on Bluetooth - it says "Couldn't connect... get more help with Bluetooth problems"

I have a feeling the drivers are installed ok by CSR - but the overall wireless stack is not present on this system.  Is there a package or installer that sets this up?

Thanks,

Eric

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2019-01-08T10:33:32+00:00

    Hi Eric,

    Thank you for writing to Microsoft Community Forums.

    Usually this is due to driver compatibility issues. I would suggest you to follow the steps provided by Johan van Mierlo in thread: CSR v4.0 Bluetooth Dongle does not work on my Windows 10 computer.

    If that doesn’t helps, then you will need to get in touch with CSR support to check for the drivers as it is manufacturer who provides the driver for the device.

    Hope it helps.

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  1. Anonymous
    2019-01-10T10:28:53+00:00

    Hi,

    Thank you for writing back. I appreciate your time and patience.

    Glad to know that we were able to resolve the issue and you’re able to use your Bluetooth device now.

    Have a great time ahead.

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  2. Anonymous
    2019-01-08T18:24:37+00:00

    Thanks!  That worked - I wasn't able to select the generic driver under Bluetooth - I had to go to USB and find it.

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