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My HP Photosmart wireless all-in-one can't be accessed from Windows 10 PC

Anonymous
2019-01-05T18:44:09+00:00

I was able to print/scan without problems from Windows 10 previously but one of the updates seems to have broken that connection. I have uninstalled and reinstalled multiple times using the latest software from HP without success. "Printers & Scanners" shows the printer as "Non Connected" although it seems to find it during installation. My PC is hardwired to the router and the printer is connected wirelessly to the same router. Any help is much appreciated.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2019-01-06T16:10:51+00:00

    Thanks for the quick reply.

    The printer is a HP Photosmart 5510 B111 series. I'm running the latest version of Windows 10 on a Dell desktop. 

    The HP Print and Scan Doctor tool was not able to see the printer even if I supply the IP address. On the other hand, I can connect to the Printer from the PC by typing the printer's IP address in a browser and can also ping the printer from the PC. 

    The printer seems OK in the control panel (Printers & Scanners) and it's hardware properties don't show anything wrong. However, the printer does not show up in the Device Manager (since I can't seem to install it using the HP installation program, which does not see the printer).

    The Microsoft Scan app does not see the scanner either. 

    I have tried stopping the firewall and other programs that may block LAN requests but nothing seems to help.

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  2. Anonymous
    2019-01-13T13:17:14+00:00

    Hi,

    Thank you for your reply,

    This guided walk-through provides steps to Changing Printer from a USB to a Wireless Connection.

    Thanks,

    Suman.B

    Microsoft Community - Moderator

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  3. Anonymous
    2019-01-09T01:24:55+00:00

    Thanks for the tips and the links to HP sites.

    I tried using HP's EasyStart tool at 123.hp.com. It finds the printer on the WiFi network but hangs on the next step after I click continue where it is supposed to install the driver. It stays on the "Please Wait..." screen.

    I finally bought a USB cable and connected the printer to the PC. After uninstalling all software and drivers, I was able to run through the installation again and the software did find the USB printer during the installation. So, I am at least able to use the printer on the PC connected to it. But I still cannot access it from other laptops that are on the same WiFi network.

    Let me know if you have any other ideas.

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  4. Anonymous
    2019-01-08T13:13:45+00:00

    Hi,

    Thank you for your reply,

    Which update was installed?

    Since you said that Printer does not show up in the Device Manager, follow the steps to fix Device Manager does not display devices that are not connected.

    Suggest you to perform Troubleshoot a Wi-Fi Printer Connection and Printer Not Found during Driver Setup.

    Uninstall and reinstall the HP driver and software.

    1. Click Start, type Device Manager, and press Enter.
    2. Find and double-click the category of device whose driver you wish to uninstall (Printer driver).
    3. Right-click the device, and click Uninstall.
    4. Windows will prompt you to confirm the device's removal. Click OK to remove the driver.
    5. After the uninstallation is complete, reboot your computer as soon as possible.

    Printer driver will automatically install after the reboot.

    Finally Download and install the drivers for HP Photosmart 5510 e-All-in-One Printer series - B111

    Thanks,

    Suman.B

    Microsoft Community - Moderator

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  5. Anonymous
    2019-01-06T08:54:30+00:00

    Hi,

    Thank you for writing to Microsoft Community Forums.

    1. What is the Model of the HP photosmart wireless printer?
    2. May I know the version of Windows 10 PC?

    Refer this article to Fix printer connection and printing problems in Windows 10.

    Suggest running the HP Print and Scan Doctor.

    HP Print and Scan Doctor is a free tool for Windows to help resolve common printing and scanning problems, such as missing or corrupt print drivers, connectivity issues, firewall issues, scan error messages, printer offline, and print jobs stuck in the print queue.

    HP Printers - Using HP Print and Scan Doctor (Windows)

    https://support.hp.com/us-en/document/c03286146

    Hope it helps.

    Thanks,

    Suman.B

    Microsoft Community – Moderator

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