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Bluetooth Audio driver issue (Avrcp Transport Adaptor ) Windows 10

Anonymous
2018-12-16T15:52:03+00:00

Hello I just received my HP ENVY Desktop 795-00xx and have noticed that when I connect my Bluetooth speaker to my computer it causes it to freeze every so often and the audio is also out of sync with the media playback. I use this same speaker with my HP ENVY laptop and I have had none of these issues with it. I can see that there is some sort of error with the Adapter which doesn't seem fixable, just wondering if anyone knows if there is anything I can do to address this problem since the Bluetooth speaker is the only way I can really output any audio out of this computer other than headphones which is not very ideal for me.

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2019-02-17T01:58:50+00:00

    The last post here was from mid-December. Can we please keep this active until a solution is found?  My Plantronics headphones had this issue and now my new Skull Candy Crusher Wireless headphones are doing the same thing.

    20+ people found this answer helpful.
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  2. Anonymous
    2019-02-18T18:01:02+00:00

    My problem persists

    20+ people found this answer helpful.
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  3. Anonymous
    2018-12-17T12:26:26+00:00

    Hi,

    Thank you for writing to Microsoft Community Forums.

    This guided walk-through provides steps to fix Fix Bluetooth problems in Windows 10.

    Refer this article to Troubleshoot a Bluetooth Connection

    Let us know if you got the help you needed by clicking Yes and clicking on “Mark as Answer”, this can be beneficial to other community members reading the thread. ” Thank you again and have a great day.

    Thanks,

    Suman.B

    Microsoft Community – Moderator

    10+ people found this answer helpful.
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  4. Anonymous
    2018-12-20T06:59:44+00:00

    Hi,

    Thank you for your reply,

    Let us try to disable the absolute volume feature via a Registry key edit and check if it works fine.

    Registry Key Edit Option:

    o To Disable:

    · Open an administrator privileged command prompt

      Select the search box in the taskbar, type cmd, right click to open as admin.

    · Enter the following command:

    • reg add HKLM\SYSTEM\ControlSet001\Control\Bluetooth\Audio\AVRCP\CT /v DisableAbsoluteVolume /t REG_DWORD /d 1 /f

    o To Enable:

    · Open an administrator privileged command prompt.

      Select the search box in the taskbar, type cmd, right click to open as admin.

    · Enter the following command:

    • reg add HKLM\SYSTEM\ControlSet001\Control\Bluetooth\Audio\AVRCP\CT /v DisableAbsoluteVolume /t REG_DWORD /d 0 /f

    Registry disclaimer: Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs.

    How to back up and restore the registry in Windows

    Thanks,

    Suman.B

    Microsoft Community - Moderator

    6 people found this answer helpful.
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  5. Anonymous
    2018-12-19T02:28:56+00:00

    Hello, I have the same problem with an HP ENVY All-in-One 27-b2XX, I have tried everything but the driver you mentioned is still not installing correctly. Have you managed to solve the problem ?.

    6 people found this answer helpful.
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