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WOW mmo gaming mouse steel series button 4 and 5 not working properly

Anonymous
2019-01-15T09:29:14+00:00

After the recent window update "Feature update to Windows 10, version 1809" my mouse's windows buttons 4 and 5 are no longer working properly the Steel series software no longer recognizes the buttons when pressed.

These buttons work on a windows browser but as forward and back between pages.

A work around that I found and it is tedious to do is going to computer management uninstalling the drivers and reinstalling the drivers again then the steel series software recognizes the buttons again but after a restart the same problem comes up.

I tried using mouse and keyboard center but says that there is no supported hardware connected.

Again before the update the mouse was working properly.

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2019-01-16T14:33:46+00:00

    Just another update. I downgraded to WIN 10 Version 1803 down from 1809 and mouse buttons are being recognized with no issues and no need for a 3rd party application. I guess I will stay on that version until I'm forced to update...

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  2. Anonymous
    2019-01-15T12:37:14+00:00

    Currently using a software called Mouse Manager which lets me map these 2 specific buttons to whichever key I want. But if someone is able to find an actual fix so I don't have to use an additional software that would be great.

    Mouse Manager

    https://realityripple.com/Software/Applications/Mouse-Manager/

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  3. Anonymous
    2019-01-15T11:08:13+00:00

    Yes last update was 9 years ago. Been using the same drivers since then.

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  4. Anonymous
    2019-01-15T10:19:38+00:00

    Hi,

    This forum is just for discussions about pre-release builds of Windows 10 so I am moving your post to a more appropriate forum.  I also suggest you post your question into Google. This is one result I got. https://support.steelseries.com/hc/en-us/articles/225587808-My-mouse-side-buttons-are-not-working-what-can-I-do-  

    Disclaimer: This link is to a non-Microsoft website. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

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  5. Anonymous
    2019-01-15T09:46:43+00:00

    To help us to help you and to properly get answers to your post you should include some minimum information.

    1.  Device type. ie Desktop, Laptop, Tablet, Surface, Phone

    2.  Who made it and model, RAM size, HDD size. If home built what type motherboard, Intel, AMD, other

    3.  OS type, Home, Pro, Enterprise, 32 bit, 64 bit, etc

    4.  Current build.  Hit the WIN key, type winver, hit Enter.

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